Need to contact

Repco

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Repco is one of Australia’s most established auto parts retailers, with over 400 stores and more than 100 years of experience. Customers can access support via multiple channels: the 13 32 27 hotline, email, and in-store assistance at any Repco location. Staff are trained to help you find the right part and often provide hands-on help with small fittings like wiper blades or batteries.

Repco’s reputation is built on convenience and expertise, though reviews are mixed. Some consumers praise staff for going “above and beyond,” while others highlight inconsistent service and long waits for online orders. Despite this, Repco remains a trusted go-to for auto parts and everyday motoring support.

Like many large retailers, Repco faces recurring complaints across its support channels:

• Click & Collect delays – Orders advertised as “ready in 30 minutes” sometimes take hours or longer.
  
  
• Delivery issues – Back-ordered items may take weeks to arrive, and refunds aren’t always processed until stock is received.
  
  
• Inconsistent staff service – Experiences vary widely by store. Some staff are praised, others are seen as unhelpful or lacking product knowledge.
  
  
• Incorrect parts supplied – Repco’s online “Garage” tool has been criticised for recommending the wrong parts, forcing repeat store visits.
  
  
• Pricing concerns – Repco does not have a blanket price-match guarantee, leading some customers to feel overcharged.
  
  
• Returns & warranty frustrations – Delays and back-and-forth during warranty claims and refunds can test customer patience.
  

You can reach Repco support through the following options:

• By Phone – Call 13 32 27 for Repco’s national service centre, open 7 days. Local store numbers are available via the Store Finder.
  

• In-Store Assistance – Visit any Repco branch with proof of purchase for returns, advice, or exchanges.
  
  
• Online Help – Browse Repco’s FAQs or use the feedback tool on the website.
  
  
• Social Media – Repco responds to messages on Facebook and other channels, though typically directs you back to official support.
  
  
• Escalations – Unresolved issues can be directed to Repco’s corporate office via GPC Asia Pacific.
  

• Refunds & Returns – 30-day change-of-mind returns in original condition with proof of purchase. Excludes specially ordered/used items unless faulty. Refunds issued to original payment method.
  
  
• Warranty Claims – Covered under Australian Consumer Law. Assessment may be required for electronics and tools. Remedies include repair, replacement, or refund.
  
  
• Order Cancellations – Click & Collect orders can be cancelled before pickup. Home delivery orders may be cancelled before dispatch.
  
  
• Pricing & Discounts – No official price-match policy. Discounts available via Repco Rewards and Auto Club partnerships (RACQ, NRMA, etc.).
  
  
• Delivery Options – Standard shipping (3–5 business days), same-day delivery in select metro areas, and Click & Collect (advertised as 30 minutes, but may vary).