Need to contact Repco and make sure they reply?
Repco customer support overview
Repco is one of Australia’s most established auto parts retailers, with over 400 stores and more than 100 years of experience. Customers can access support via multiple channels: the 13 32 27 hotline, email, and in-store assistance at any Repco location. Staff are trained to help you find the right part and often provide hands-on help with small fittings like wiper blades or batteries.
Repco’s reputation is built on convenience and expertise, though reviews are mixed. Some consumers praise staff for going “above and beyond,” while others highlight inconsistent service and long waits for online orders. Despite this, Repco remains a trusted go-to for auto parts and everyday motoring support.
Common Repco customer issues and complaints
Like many large retailers, Repco faces recurring complaints across its support channels:
- Click & Collect delays – Orders advertised as “ready in 30 minutes” sometimes take hours or longer.
- Delivery issues – Back-ordered items may take weeks to arrive, and refunds aren’t always processed until stock is received.
- Inconsistent staff service – Experiences vary widely by store. Some staff are praised, others are seen as unhelpful or lacking product knowledge.
- Incorrect parts supplied – Repco’s online “Garage” tool has been criticised for recommending the wrong parts, forcing repeat store visits.
- Pricing concerns – Repco does not have a blanket price-match guarantee, leading some customers to feel overcharged.
- Returns & warranty frustrations – Delays and back-and-forth during warranty claims and refunds can test customer patience.
How to contact Repco customer support
You can reach Repco support through the following options:
- By Phone – Call 13 32 27 for Repco’s national service centre, open 7 days. Local store numbers are available via the Store Finder.
- In-Store Assistance – Visit any Repco branch with proof of purchase for returns, advice, or exchanges.
- Online Help – Browse Repco’s FAQs or use the feedback tool on the website.
- Social Media – Repco responds to messages on Facebook and other channels, though typically directs you back to official support.
- Escalations – Unresolved issues can be directed to Repco’s corporate office via GPC Asia Pacific.
Repco key customer policies: refunds, returns, cancellations and more
- Refunds & Returns – 30-day change-of-mind returns in original condition with proof of purchase. Excludes specially ordered/used items unless faulty. Refunds issued to original payment method.
- Warranty Claims – Covered under Australian Consumer Law. Assessment may be required for electronics and tools. Remedies include repair, replacement, or refund.
- Order Cancellations – Click & Collect orders can be cancelled before pickup. Home delivery orders may be cancelled before dispatch.
- Pricing & Discounts – No official price-match policy. Discounts available via Repco Rewards and Auto Club partnerships (RACQ, NRMA, etc.).
- Delivery Options – Standard shipping (3–5 business days), same-day delivery in select metro areas, and Click & Collect (advertised as 30 minutes, but may vary).
Repco complaints submitted through Ajust
I contacted Repco after being treated poorly in store, where staff were rude, dismissive, and repeatedly told me to leave when I tried to raise a concern. As a loyal customer, I expected basic respect, but instead I felt unwelcome and brushed off. Reaching out formally was the only way I felt I could be heard and ask for an apology. - John
I had to contact Repco after being sent between two stores for a warranty battery replacement and getting completely different treatment. One store was helpful, but at the next location I was met with refusal, rudeness, and poor communication. I only got help after pushing back and asking staff to speak to each other directly, which shouldn’t be necessary. - Gursharan
I reached out to Repco because simply getting in touch with my local branch was a challenge. Phones rang out for hours, orders were forgotten, and no one could give me clear answers. When I finally made contact, I still had to chase confirmation that my part was even being processed. Contacting head office felt like the only way to get accountability. - Ray
I contacted Repco after a phone call with a staff member who was rude, interrupted me, and eventually hung up when I asked about my delayed order. I wasn’t trying to complain, just get an update, but the lack of basic communication pushed me to escalate it formally. I needed someone to actually listen and confirm what was happening with my part. - Danielle
Recent experiences with Repco customer service
Positive: Staff were praised for going beyond expectations, e.g., fitting wiper blades just before store closing or diligently sourcing hard-to-find parts.
Mixed: Delays in Click & Collect were resolved when another staff member stepped in, showing that persistence and escalation can help.
Negative: Customers have been frustrated by months-long waits for refunds or incorrect parts. Escalating to head office often led to resolution.
Official Repco Customer Service Links & Contact Information
Repco Contact FAQs
How do I contact Repco customer support if my order is delayed or incorrect?
You can contact Repco customer support by calling 13 32 27, visiting a local store, or using their online feedback tools. For delayed Click & Collect or incorrect parts, starting in-store often gets faster results. Many issues are resolved more quickly when you bring your receipt and order details directly to a Repco location, especially for parts checks or exchanges. Phone and online support can help, but wait times and follow-ups may vary depending on the issue.
What are my rights if Repco supplies the wrong part or a faulty product?
If Repco supplies the wrong or faulty part, you’re covered under Australian Consumer Law. This means you may be entitled to a repair, replacement, or refund depending on the issue. Repco may assess electronic items or tools before approving a remedy, which can cause delays. Keeping proof of purchase and vehicle details helps speed things up, especially if the online Garage tool recommended the incorrect part.
Why does Repco Click & Collect sometimes take longer than the advertised 30 minutes?
Repco Click & Collect delays usually happen due to stock availability, busy stores, or back-end order processing issues. While it’s advertised as ready in 30 minutes, this timeframe isn’t guaranteed. Many customers report faster outcomes by calling the store directly to confirm stock or visiting in person to prompt action. If delays cause problems, you can cancel the order before pickup.
What should I do if Repco is slow to process a refund or warranty claim?
If a Repco refund or warranty claim is taking too long, follow up early and keep records of all contact. Refunds are often delayed until returned or back-ordered items are processed, which can take weeks. If store-level support stalls, escalating the issue to Repco’s national service centre or GPC Asia Pacific can help trigger a resolution. Persistence and clear documentation often make the difference.
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