Trying to cancel Repco? Avoid the runaround.
Can you cancel your Repco subscription? Check eligibility and conditions
- Click & Collect orders: Can be cancelled any time before pickup by contacting the selected store. If uncollected after 30 days without notice, Repco will cancel and you’ll forfeit payment.
- Home delivery orders: Can be cancelled any time before dispatch from the warehouse. Once shipped, you must use the returns process.
- Special orders: If not collected within 30 days, treated as cancelled with no refund.
- Repco Rewards: Free loyalty program.
👉 Repco may also cancel orders if items are out of stock, discontinued, or for pricing errors. In these cases, you’ll be refunded in full.
How to cancel a Repco subscription, service or order
- Prepare order details – Have your confirmation email or order number ready.
- Contact Repco quickly –
- Click & Collect → Call the pickup store directly.
- Home delivery → Call Repco Customer Care: 1300 725 463 (7 days a week)
- Click & Collect → Call the pickup store directly.
- Confirm eligibility – Ensure the order hasn’t been dispatched or collected.
- Get confirmation – Ask for a cancellation reference or email for peace of mind.
- Monitor refund – Refunds are sent back to your original payment method (card, PayPal, Afterpay, Zip, etc.).
- If missed dispatch – Accept or refuse delivery, then process through Repco’s returns policy instead.
How long does a Repco cancellation take?
- Delivered orders: Cancel before dispatch. Since orders are often shipped quickly, cancel within the same day of purchase if possible.
- Click & Collect orders: Cancel any time before collection. If uncollected for 30+ days, you lose your payment.
- Buy Now, Pay Later (Afterpay/Zip): Cancel before dispatch. Repco will notify the provider to adjust/cancel installments.
- Repco-initiated cancellations: Triggered as soon as stock issues are known, with immediate refund initiated.
Repco cancellation fees and final charges – what to expect
- ✅ No cancellation fees – Cancel before dispatch/pickup for a full refund.
- ⚠️ No-show Click & Collect – Forfeiting your order counts as a 100% “fee” (no refund).
- ⚠️ Return postage – If you miss the cancellation window and must return, you may pay for shipping the product back.
- Repco cancellations – If Repco cancels, you always get a full refund, no fees.
Repco cases submitted through Ajust
I ordered an HD towbar from Repco and was told it would arrive within two weeks. That date came and went with no delivery and no clear answers. When I followed up, the staff were rude and refused to take responsibility. After weeks of waiting, the order was effectively useless to me. I just needed the order cancelled and properly handled, which turned into far more effort than it should have been. - Matthew
I cancelled an order with Repco and was told my refund would be processed electronically within five days. Weeks later, the money still hadn’t arrived. I kept getting bounced between Repco and my bank, with no one taking ownership. Cancelling the order was easy, but getting my money back wasn’t. It was frustrating having to chase something that should have been automatic. - Taylor
We cancelled a purchase for an alternator and were told the refund had already been processed. Six days later, nothing had come through. There was no update and no confirmation, just waiting and uncertainty. Cancelling the item was straightforward, but the lack of follow-through on the refund made the whole experience stressful and unnecessarily drawn out. - Claire
I bought windscreen wipers from Repco and quickly realised the instructions didn’t match the parts at all. After trying to fit them, it was clear they were unusable. At that point, the only option was to cancel the purchase and ask for my money back. It was frustrating to waste time on a product that couldn’t be used as sold. - Barry
Consumer experiences with Repco cancellations
Store cancellation fixed quickly: A customer missing proof of purchase got help from Repco’s head office, who emailed the invoice to the store so the refund could be processed.
Cancellation delays: One shopper waited weeks for a backordered Click & Collect cancellation. Escalate to Customer Care if delays occur.
Refund resistance: Another customer had to firmly assert their consumer rights before getting a refund for a wrong part. Persistence paid off.
Repco Cancellation FAQs
Can you cancel a Repco order or subscription before it’s processed?
Yes, you can cancel a Repco order for a full refund if you act before it’s dispatched or collected. Timing is critical because Repco processes orders quickly. Click & Collect orders must be cancelled before pickup, and home delivery orders must be cancelled before warehouse dispatch. Once an order has shipped or been collected, cancellation is no longer possible and you’ll need to rely on Repco’s returns process instead.
What happens if you don’t collect a Repco Click & Collect or special order?
If you don’t collect a Repco Click & Collect or special order within 30 days, it’s treated as cancelled with no refund. Repco does not automatically return your payment for uncollected orders. This means missing the pickup window effectively forfeits the full amount paid. If you know you won’t collect in time, contacting the store early to cancel is the only way to protect your refund.
How do refunds work when cancelling a Repco order?
Repco refunds cancelled orders back to the original payment method once eligibility is confirmed. This includes credit or debit cards, PayPal, Afterpay, Zip, and other Buy Now Pay Later providers. For BNPL purchases, Repco notifies the provider to cancel or adjust installments. Refund timeframes vary by bank or provider, but Repco-initiated cancellations usually trigger refunds immediately after cancellation is confirmed.
Does Repco charge cancellation fees or penalties?
No, Repco does not charge cancellation fees if you cancel before dispatch or pickup. You receive a full refund with no deductions. However, failing to collect a Click & Collect or special order results in losing the entire payment. If you miss the cancellation window and need to return an item, you may also be responsible for return shipping costs, depending on Repco’s returns policy.
Tried to cancel but Repco made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.