Trying to cancel

Repco

? Avoid the runaround.

• Click & Collect orders: Can be cancelled any time before pickup by contacting the selected store. If uncollected after 30 days without notice, Repco will cancel and you’ll forfeit payment.
  
  
• Home delivery orders: Can be cancelled any time before dispatch from the warehouse. Once shipped, you must use the returns process.
  
  
• Special orders: If not collected within 30 days, treated as cancelled with no refund.
  
  
• Repco Rewards: Free loyalty program.
  

👉 Repco may also cancel orders if items are out of stock, discontinued, or for pricing errors. In these cases, you’ll be refunded in full.

1. Prepare order details – Have your confirmation email or order number ready.
   
   
2. Contact Repco quickly –
   
   
   • Click & Collect → Call the pickup store directly.
     
     
   • Home delivery → Call Repco Customer Care: 1300 725 463 (7 days a week)
     
     
3. Confirm eligibility – Ensure the order hasn’t been dispatched or collected.
   
   
4. Get confirmation – Ask for a cancellation reference or email for peace of mind.
   
   
5. Monitor refund – Refunds are sent back to your original payment method (card, PayPal, Afterpay, Zip, etc.).
   
   
6. If missed dispatch – Accept or refuse delivery, then process through Repco’s returns policy instead.
   

• Delivered orders: Cancel before dispatch. Since orders are often shipped quickly, cancel within the same day of purchase if possible.
  
  
• Click & Collect orders: Cancel any time before collection. If uncollected for 30+ days, you lose your payment.
  
  
• Buy Now, Pay Later (Afterpay/Zip): Cancel before dispatch. Repco will notify the provider to adjust/cancel installments.
  
  
• Repco-initiated cancellations: Triggered as soon as stock issues are known, with immediate refund initiated.
  

• ✅ No cancellation fees – Cancel before dispatch/pickup for a full refund.
  
  
• ⚠️ No-show Click & Collect – Forfeiting your order counts as a 100% “fee” (no refund).
  
  
• ⚠️ Return postage – If you miss the cancellation window and must return, you may pay for shipping the product back.
  
  
• Repco cancellations – If Repco cancels, you always get a full refund, no fees.