Trying to cancel HP? Avoid the runaround.
Can you cancel your HP subscription? Check eligibility and conditions
Order Cancellation Eligibility:
- HP Australia allows you to cancel your order before shipment at no cost.
- Orders typically can only be cancelled within a very short period (often within 1–2 hours) after placing them.
14-Day Change-of-Mind Policy (Post-Delivery):
- You may return most items within 14 calendar days of delivery for a full refund, provided items are unopened and in original condition.
Exclusions (Non-returnable):
- Customised or built-to-order PCs
- Opened software
- Opened printer ink or toner
- Clearance or final-sale items
HP Instant Ink Subscription:
- Cancel anytime with no long-term commitment. Early cancellation fees apply only if you subscribed under promotional agreements tied to printer discounts.
How to cancel a HP subscription, service or order
Canceling an HP Online Store Order (Before Shipment):
- Check Order Status Quickly: Log into your HP account and view order status. If marked "Processing," cancellation may still be possible.
- Request Cancellation Immediately: Contact HP Post Sales support promptly at 1300 635 787 or via email at hpstoreaustralia@customerservice.team.
- Receive Confirmation: HP will confirm cancellation via email; your order status online will update to "Canceled."
Canceling HP Instant Ink Subscription:
- Log in to Your Instant Ink Account: Visit HP Instant Ink and sign in.
- Navigate to Plan Management: Click "My Plan" and select "Cancel Subscription."
- Complete Cancellation: Confirm cancellation; service ends at your current billing cycle's completion.
- Return Ink Cartridges: HP provides instructions for returning any unused Instant Ink cartridges.
How long does a HP cancellation take?
Order Cancellation Deadline:
- Cancel within approximately 1–2 hours after placing the order. Once processed or shipped, you'll need to return the item after delivery.
Instant Ink Cancellation Timing:
- Cancel anytime online. The subscription remains active until your current monthly billing period ends.
Refund Timeline:
- HP typically processes refunds within 5–10 business days after cancellation confirmation or product receipt in case of returns.
Product Return Window:
- Returns must be initiated within 14 days of delivery for full refunds.
HP cancellation fees and final charges – what to expect
No Standard Cancellation Fees:
- HP charges no cancellation fees for orders canceled before shipment or for standard Instant Ink cancellations.
Potential Restocking Fees:
- Opened, used, or incomplete returns after delivery may incur restocking fees (typically around 15%). Items returned in original, unopened condition within 14 days generally avoid fees.
Instant Ink Promotional Contract Fees:
- Early cancellation of promotional Instant Ink agreements may trigger fees equivalent to the printer’s discounted value (first-year cancellations typically charge the printer’s full list price).
HP cases submitted through Ajust
I tried cancelling my HP service after realising the support I needed just wasn’t there. My calls weren’t returned and the refund I was meant to receive never came through. It felt like I was stuck chasing answers that should have been simple. I just wanted the cancellation and refund processed without the runaround. - Brenda
I ended up trying to cancel my purchase after my HP printer kept failing on Wi-Fi, even after every troubleshooting step. I rely on it for work, so having it constantly drop out was a deal breaker. Requesting a refund felt fair, but getting clear next steps was harder than it should have been. - Colin
Consumer experiences with HP cancellations
Fast & Easy Order Cancellation: Customers successfully cancelled orders online or via phone within hours of placement, receiving refunds promptly within a week.
Delayed Order Cancellation: Some customers who attempted cancellation too late found products had already shipped, requiring return after delivery.
Instant Ink Hassle-Free Cancellation: Many users praised Instant Ink’s simple online cancellation, noting HP promptly ended billing without drama.
HP Cancellation FAQs
Can I cancel my HP order after I’ve already placed it?
Yes, you can cancel an HP order, but only within a very short window—usually about one to two hours after purchase. Once the order moves to processing or shipping, you’ll need to wait for delivery and request a return instead. Knowing this timing helps you act quickly and avoid unnecessary admin, which matters if you’re juggling work, kids or a busy schedule.
What items are NOT eligible for HP’s 14-day return or cancellation policy?
HP excludes customised PCs, opened software, opened ink or toner, and clearance items from its 14-day return policy. These products are treated as final sale, meaning you can’t rely on change-of-mind returns. Understanding these limits helps you avoid surprises and protects your household budget, especially if you’re careful about unexpected costs.
Are there any cancellation fees with HP Instant Ink or HP orders?
HP doesn’t charge standard cancellation fees for regular order cancellations or Instant Ink unless you’re on a promotional plan. Promotional subscribers may need to repay the printer discount if they cancel early. This helps you avoid hidden fees and gives you a clearer idea of what final charges to expect before you decide to cancel.
How long does an HP cancellation or refund usually take?
HP typically processes refunds within five to ten business days after confirming the cancellation or receiving a returned item. Instant Ink cancellations take effect at the end of your current billing cycle. Knowing these timelines helps you plan around cash flow and avoid chasing support unnecessarily—something especially helpful when you’re looking for quick, hassle-free clarity.
Tried to cancel but HP made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.