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Dan Murphy's
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Dan Murphy's
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Edited by:
Ajust Content Team
Last updated:
July 28, 2025
AI-sourced. Human-edited. Made clear for you.

How to submit a complaint with
Dan Murphy's
 

Filing a complaint with Dan Murphy’s is quick and flexible. Choose from these easy options:

  • 📞 Phone: Call 1300 723 388 for the fastest response. Have your order details ready.

  • 💬 Online Chat: Go to the Help Centre and type “complaint” in the chatbot. Type “human” to reach a real agent if needed.

  • 📱 Dan Murphy’s App: Use the Help section in your app to submit complaints on the go.

  • 🏬 In-Store: Ask a store manager to resolve your issue or escalate it.

  • 📧 Email (Specific):
    • App issues: danmurphysapp@danmurphys.com.au

    • Privacy: privacysupport@edg.com.au

💡 Pro Tip: Include all details (order number, issue summary, photos if relevant) to speed up resolution.

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What happens after you submit a complaint to Dan Murphy's?

Here’s what to expect:

  • Acknowledgment: Your complaint is logged and acknowledged via chat, phone, or email.

  • Case Assignment: A case manager may be assigned for complex issues.

  • Response Times: Quick complaints = same-day resolution. Others = 1–2 business days follow-up.

  • Investigation & Updates: You'll be kept in the loop with status updates via your chosen contact method.

  • Resolution: May include refunds, re-deliveries, credits, or replacements.

  • Follow-Up: Post-resolution, you may be asked for feedback.

Dan’s values fair resolutions and fast, human support.

Common complaints against
Dan Murphy's

Based on real customer feedback, here’s what shoppers most often report:

  • 🚚 Delivery Delays: Especially during peak periods. (Tip: Use the tracking link and escalate if overdue.)

  • 📞 Contact Difficulties: Some struggle to speak to a person. Use the chatbot and type “human.”

  • 🌐 Website/App Issues: Can’t log in or complete orders? Chat support can fix this fast.

  • ❌ Stock Availability Issues: Online item shows “in stock” but isn’t. Use Click & Collect to secure it.

  • 💵 Price Discrepancies: App vs in-store price mismatches. Screenshot and speak with a manager.

  • 💳 Refund Wait Times: Usually fast, but can take a few days. Return in-store for quicker results.

Knowing the issues = faster fixes.

Real complaints submitted through Ajust

I contacted Dan Murphy’s customer service about getting an affidavit I urgently needed, but despite multiple follow-ups, I never got it. It was frustrating not being kept in the loop, especially when the document was essential for my personal matters. It felt like I was being ignored over something that should have been straightforward to resolve. - Charles

I placed an order with Dan Murphy’s and was shocked when it arrived with broken glass inside the wine bottle. I accidentally drank some before noticing, which was both scary and upsetting. I expected basic product safety, and this experience has made me question their quality control. -Oscar

I’ve been trying to access my Dan Murphy’s account through the app for weeks, but it constantly times out and tells me my session expired. Even the staff in-store told me the app doesn’t work properly. It’s incredibly frustrating when there’s no reliable way to shop. - Tony

I visited the Nowra store to ask for a price match, but instead of help, I was met with rudeness and raised voices. Even after showing proof of the lower price elsewhere, the staff dismissed me. I left the store feeling embarrassed and disrespected. - Kadriye

How other
Dan Murphy's
 complaints got resolved

Late Delivery Resolved with Voucher
 A customer's order was delayed. They escalated via live chat andreceived an apology and voucher.

Login Problem Fixed Instantly via Chat
 One customer couldn’t log in for weeks. This was resolved within minutes by an agent after requesting live support.

Pricing Issue Handled In-Store
 Showed app price at checkout, store manager honoured the deal. Always bring proof.

How to escalate a complaint with Dan Murphy's

Still not happy? You’ve got escalation options:

  • Ask for a Manager (via chat or phone).

  • Request Corporate Escalation: Write to Customer Relations at:
    Dan Murphy’s, 789 Heidelberg Rd, Alphington VIC 3078

  • Endeavour Group Support: Dan Murphy’s parent company. Call via 1300 723 388 and ask for corporate.

  • Special Cases:
    ‍
    • Events/weddings: 1300 65 8200

    • Legal issues: 1300 78 0674

📝 Keep all chat logs, names, and case numbers, you might need them later.

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Regulatory & Ombudsman Information for Dan Murphy's

If internal escalation doesn’t work, go external:

🛑 Use these only after exhausting Dan’s process—they’re your safety net for tough cases.

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Official Dan Murphy's Complaint Resources & Links

Dan Murphy's
Complaints FAQs

How do I file a complaint with Dan Murphy’s quickly and easily?

You can file a Dan Murphy’s complaint via phone, chat, app, in-store, or email. Call 1300 723 388, use the app’s Help section, or type “complaint” into the chatbot online. For specific issues, email danmurphysapp@danmurphys.com.au or privacysupport@edg.com.au. Include all relevant details like your order number and photos to speed things up.

What happens after I submit a complaint to Dan Murphy’s?

You’ll get an acknowledgment, and a case manager may be assigned if needed. Quick complaints often get resolved same-day; more complex issues take 1–2 business days. You’ll receive updates and, where justified, a refund, credit, replacement, or re-delivery.

What are the most common complaints Dan Murphy’s receives?

Delivery delays, login issues, stock errors, and price discrepancies are top complaints. Customers also report trouble reaching real agents and waiting on refunds. Tip: use chat to request a human, and show in-app prices in-store for resolution.

How do I escalate a Dan Murphy’s complaint if I’m not satisfied?

You can escalate by asking for a manager, contacting Customer Relations, or reaching out to Endeavour Group. Write to Dan Murphy’s, 789 Heidelberg Rd, Alphington VIC 3078, or call 1300 723 388. If unresolved, you can also contact state Fair Trading or the ACCC. Always save chat logs and case details.

You’ve done your part, now it’s time to hold
Dan Murphy's
accountable.

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