How to file a complaint and get quick results from

Dan Murphy's

Filing a complaint with Dan Murphy’s is quick and flexible. Choose from these easy options:

• 📞 Phone: Call 1300 723 388 for the fastest response. Have your order details ready.
  
  
• 💬 Online Chat: Go to the Help Centre and type “complaint” in the chatbot. Type “human” to reach a real agent if needed.
  
  
• 📱 Dan Murphy’s App: Use the Help section in your app to submit complaints on the go.
  
  
• 🏬 In-Store: Ask a store manager to resolve your issue or escalate it.
  
  
• 📧 Email (Specific):
  
  
  • App issues: danmurphysapp@danmurphys.com.au
    
    
  • Privacy: privacysupport@edg.com.au
    
    

💡 Pro Tip: Include all details (order number, issue summary, photos if relevant) to speed up resolution.

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Here’s what to expect:

• Acknowledgment: Your complaint is logged and acknowledged via chat, phone, or email.
  
  
• Case Assignment: A case manager may be assigned for complex issues.
  
  
• Response Times: Quick complaints = same-day resolution. Others = 1–2 business days follow-up.
  
  
• Investigation & Updates: You'll be kept in the loop with status updates via your chosen contact method.
  
  
• Resolution: May include refunds, re-deliveries, credits, or replacements.
  
  
• Follow-Up: Post-resolution, you may be asked for feedback.
  
  

Dan’s values fair resolutions and fast, human support.

Based on real customer feedback, here’s what shoppers most often report:

• 🚚 Delivery Delays: Especially during peak periods. (Tip: Use the tracking link and escalate if overdue.)
  
  
• 📞 Contact Difficulties: Some struggle to speak to a person. Use the chatbot and type “human.”
  
  
• 🌐 Website/App Issues: Can’t log in or complete orders? Chat support can fix this fast.
  
  
• ❌ Stock Availability Issues: Online item shows “in stock” but isn’t. Use Click & Collect to secure it.
  
  
• 💵 Price Discrepancies: App vs in-store price mismatches. Screenshot and speak with a manager.
  
  
• 💳 Refund Wait Times: Usually fast, but can take a few days. Return in-store for quicker results.
  
  

Knowing the issues = faster fixes.