Waiting on a

Dan Murphy's

refund? Let’s make sure you get it.

Dan Murphy’s offers refunds in line with Australian Consumer Law and their own customer-first policy:

✅ You’re Eligible for a Refund If:

• The product is faulty, damaged, or not as advertised
  
  
• The product is unopened, unused, and returned within 90 days
  
  
• You provide a valid proof of purchase

❌ Refunds Are Not Available If:

• The item is opened, used, or past its best-before date
  
  
• You’ve lost the receipt and can’t show proof of purchase
  
  
• The return is outside the 90-day window for change of mind
  
  
• You’re returning chilled alcohol that’s been re-warmed (this affects re-saleability)
  
  

📌 Tip: Always keep your receipt or gift card. Refunds go back to the original payment method.

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1. Identify the Reason: Change of mind or product issue? Different paths apply.
   
   
2. Prepare the Item: Keep it unopened, original packaging intact.
   
   
3. Gather Proof: Grab your receipt, invoice or card statement.
   
   
4. Choose Your Method:
   
   
   • In-Store: Fastest. Walk into any store with the product + proof.
     
     
   • Online Orders: Use Dan’s Help Centre live chat or contact form. Call Customer Care at 1300 723 388.
     
     
5. Ship It (if needed):
   
   
   • Dan may send a prepaid label for faulty goods.
     
     
   • For change-of-mind, you pay postage.
     
     
6. Get Confirmation: Refund will be processed after item review. You’ll get a confirmation email.
   
   

🛍 Best Option: In-store refund = fast, no postage, and sorted on the spot.

• In-Store: Refund processed immediately (bank may take 1–3 days to reflect).
  
  
• Online Returns: Allow 2–5 business days after Dan receives the return.
  
  
• Total Cycle: Including postage and bank time, expect up to 7–10 days total.
  
  

📅 Delays can happen around holidays. Return early if you need the money back by a specific date.

Dan refunds to the original payment method, always:

• 💳 Card/PayPal: Goes back to the same card/account.
  
  
• 💰 Cash in-store: You’ll get cash back (or store credit, per store policy).
  
  
• 🎁 Gift Card: Refund goes back to the same gift card. Keep it until you’re sure!
  
  

⚠️ No refunds to different cards/accounts (to prevent fraud).

Here’s what causes refund rejections or delays:

• No receipt = no refund. Always bring proof.
  
  
• Item opened/used = refund denied (unless faulty).
  
  
• Product expired = ineligible for return.
  
  
• Partial order/missing items = contact Customer Care straight away.
  
  
• Incorrect shipping method = no refund if item lost in transit. Use Dan’s shipping instructions.
  
  

✅ Avoid issues: follow return instructions, use tracked postage, and act quickly.

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