Still waiting on a Dan Murphy's refund?
Can you get a refund from Dan Murphy's? Check eligibility first
Dan Murphy’s offers refunds in line with Australian Consumer Law and their own customer-first policy:
✅ You’re Eligible for a Refund If:
- The product is faulty, damaged, or not as advertised
- The product is unopened, unused, and returned within 90 days
- You provide a valid proof of purchase
❌ Refunds Are Not Available If:
- The item is opened, used, or past its best-before date
- You’ve lost the receipt and can’t show proof of purchase
- The return is outside the 90-day window for change of mind
- You’re returning chilled alcohol that’s been re-warmed (this affects re-saleability)
📌 Tip: Always keep your receipt or gift card. Refunds go back to the original payment method.
How to get a refund from Dan Murphy's
- Identify the Reason: Change of mind or product issue? Different paths apply.
- Prepare the Item: Keep it unopened, original packaging intact.
- Gather Proof: Grab your receipt, invoice or card statement.
- Choose Your Method:
- In-Store: Fastest. Walk into any store with the product + proof.
- Online Orders: Use Dan’s Help Centre live chat or contact form. Call Customer Care at 1300 723 388.
- In-Store: Fastest. Walk into any store with the product + proof.
- Ship It (if needed):
- Dan may send a prepaid label for faulty goods.
- For change-of-mind, you pay postage.
- Dan may send a prepaid label for faulty goods.
- Get Confirmation: Refund will be processed after item review. You’ll get a confirmation email.
🛍 Best Option: In-store refund = fast, no postage, and sorted on the spot.
Dan Murphy's’s refund timeframe - how long it takes
- In-Store: Refund processed immediately (bank may take 1–3 days to reflect).
- Online Returns: Allow 2–5 business days after Dan receives the return.
- Total Cycle: Including postage and bank time, expect up to 7–10 days total.
📅 Delays can happen around holidays. Return early if you need the money back by a specific date.
Dan Murphy's’s refund methods - how you'll get your money back
Dan refunds to the original payment method, always:
- 💳 Card/PayPal: Goes back to the same card/account.
- 💰 Cash in-store: You’ll get cash back (or store credit, per store policy).
- 🎁 Gift Card: Refund goes back to the same gift card. Keep it until you’re sure!
⚠️ No refunds to different cards/accounts (to prevent fraud).
Common refund issues with Dan Murphy's
Here’s what causes refund rejections or delays:
- No receipt = no refund. Always bring proof.
- Item opened/used = refund denied (unless faulty).
- Product expired = ineligible for return.
- Partial order/missing items = contact Customer Care straight away.
- Incorrect shipping method = no refund if item lost in transit. Use Dan’s shipping instructions.
✅ Avoid issues: follow return instructions, use tracked postage, and act quickly.
Dan Murphy's cases submitted through Ajust
My $150 wine order was never delivered. I tried to get answers but hit wall after wall. The lack of contact options was beyond frustrating-I just wanted the delivery or a refund. That’s not too much to ask. - Jennifer
I was charged twice for the same $150 order, and it messed up my budget. I sent through my receipts and asked Dan Murphy’s to refund the duplicate payment, but the delay in fixing it just made things worse. I expected faster action for something this simple. - Bert
My online order was cancelled after I paid nearly $600, and I wasn’t refunded straight away. It felt unfair-no stock, no notice, and no follow-through. I had to fight to get my money back and never even got the discount I’d used. - Peter
I received the wrong vintage of wine-cheaper bottles than what I ordered. I ended up doing the swap myself at a local store, even though I paid for delivery. I asked Dan Murphy’s to at least refund that delivery fee. - Charlie
Customer experiences with Dan Murphy's refund cases
🍷 Damaged Wine? No Problem
One customer received broken wine bottles. They walked into store and was refunded within minutes.
🛒 Online Order Cancellation
A refund landed on the shopper’s credit card 3 days after cancelling online. Fast and seamless.
📦 Partial Return Problem
A customer tried returning a case with one bottle missing. The refund declined due to it being "not resellable." Fair call, but a reminder: don’t open if you’re unsure.
How Dan Murphy's Refund Policy Compares to Competitors
Official Dan Murphy's Refund Resources & Links
Dan Murphy's Refund FAQs
Can I get a refund from Dan Murphy's for a change of mind?
Yes, you can get a refund for change of mind if the product is unopened, unused, and returned within 90 days with proof of purchase. Dan Murphy’s allows this under their customer-first policy, but returns outside this timeframe or missing receipts will be declined. To avoid issues, always keep your receipt and return items quickly.
How do I request a refund from Dan Murphy's online?
To request a refund online, use Dan Murphy’s Help Centre live chat or contact form, or call Customer Care at 1300 723 388. Include your proof of purchase and reason for return. For faulty items, they may send a prepaid return label. For change-of-mind returns, you’ll need to cover postage. In-store returns are fastest and most straightforward.
How long does it take to get a refund from Dan Murphy's?
In-store refunds are processed immediately but may take 1-3 days to appear in your account. Online returns take 2-5 business days after Dan receives the item. Including postage time, allow up to 7-10 days total. For urgent refunds, return items early, especially around public holidays.
What are common reasons Dan Murphy's refunds get rejected?
Refunds are often rejected due to missing receipts, opened or used products, expired items, or incorrect return shipping. Chilled alcohol that’s been re-warmed is also non-refundable. To avoid delays, always follow Dan’s return instructions, use tracked shipping, and return products in their original condition.
You deserve your money back, don’t let it slip away.
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