Had an issue with Amart Furniture? Get a real response.
How to submit a complaint with Amart Furniture
By Phone:
Call Amart Furniture’s Customer Care on 1800 937 566 (free call). Available during regular business hours. Have your order number or receipt ready for faster assistance.
In-Store:
Visit your local Amart Furniture store and speak directly with a manager or staff member. Store teams often solve product issues, exchanges, or refunds immediately.
Online Claim Form (Recommended):
Use Amart’s Make a Claim form on their website. Clearly describe the issue - product faults, delivery problems, or other concerns. Amart typically responds within about 3 business days.
Email or Live Chat:
If you encounter issues with the online form, email customer.care@amartfurniture.com.au or use the live chat feature on their site. Select “Complaint/Feedback” to ensure your message reaches the correct team.
Written Mail:
You can write directly to Amart’s head office (address available on their website). Note that this is the slowest method - phone or online methods are significantly quicker.
Initial Response:
Once your claim is lodged, Amart’s Customer Solutions Team acknowledges receipt within about 3 business days, reviewing your issue thoroughly.
Resolution Process:
Amart aims to work collaboratively with you toward a satisfying solution - a repair, replacement, refund, or alternative remedy based on your situation. Complex cases (e.g., manufacturing defects) may take additional time, but simple issues (minor damages) can often be resolved swiftly.
Communication:
Amart’s representatives communicate clearly, typically via your preferred contact method (phone or email). They proactively engage with negative reviews online, responding to 99% of Trustpilot complaints within 48 hours.
Final Outcome:
Resolution options generally include repairs, exchanges, refunds, or store credits, aligned with consumer rights and Amart’s Returns & Refunds Policy. Complaints remain open until you confirm satisfaction.
Common complaints against Amart Furniture
The most frequently reported issues include:
- Product Quality & Durability: Problems with faux leather sofas peeling or deteriorating prematurely, leading to warranty claims.
- Delivery Delays & Damage: Complaints about late deliveries, lack of communication regarding delays, and receiving damaged items (scratches, dents).
- Customer Service Responsiveness: Instances of slow responses or customers feeling “shut down” when seeking assistance.
- Refund & Return Confusion: Misunderstandings about Amart’s policies (proof of purchase, returning items in “as-new” condition required).
Tip: Document defects clearly (photos, receipts), and communicate politely and persistently for a faster resolution.
Amart Furniture complaints submitted through Ajust
I bought a lounge from Amart after being told it wouldn’t go on sale. Days after delivery, it did — and to make things worse, the fabric zipper was detached. The manager promised a $200 refund and repair, but I only got part of that and was dismissed when I followed up. I just wanted honesty and fair treatment. - Franco
I purchased a dining table that arrived with a huge scratch. Returning it was a nightmare, with rude and unhelpful staff insisting I pay extra delivery fees. After years as loyal customers, my husband and I felt completely disregarded. It shouldn’t be this hard to fix something so simple. - Pamela
I’ve been waiting months for my recliner to be repaired under warranty. I’ve made multiple calls and even visited the store, but no one gives me answers. I’ve spent hundreds for something I can’t even use — and Amart still hasn’t followed through. - Lewis
Our delivery driver showed up hours early and refused to come back at the scheduled time. When we called to complain about his abusive behaviour, store staff backed him instead of helping us. It left my elderly parent shaken and me furious that Amart thinks that’s acceptable. - Isaac
How other consumers Amart Furniture complaints got resolved
Damaged Lounge & Warranty Dispute: Structural faults after 6 months, initially blamed on customer misuse. Store credit offered after public escalation on social media.
Missing Parts in Order: Missing chair and incorrect part in outdoor setting. Delivered correct items within a week, plus $50 gift card apology.
Peeling Sofa Replaced: Faux leather sofa peeling badly within 18 months. Replacement sofa delivered free of charge after lodging warranty claim with detailed photos.
Internal Escalation:
- Ask politely to speak with a supervisor or store manager for initial escalation.
- For unresolved issues, request escalation to Amart’s “Customer Solutions” or “Complaints Resolution Team.”
Head Office Escalation:
- Submit a formal written complaint directly to Amart’s Queensland head office (address on their website), clearly outlining your issue and desired resolution.
Documentation:
- Keep records (emails, receipts, photos) for internal and potential external escalation.
Note: Higher-level internal escalation often resolves most complaints satisfactorily.
Australian Consumer Law (ACL):
If Amart denies remedies for faulty goods, lodge a complaint with your local consumer protection agency:
Mentioning your intention to involve Fair Trading often expedites resolution.
Australian Competition & Consumer Commission (ACCC):
- Report misleading conduct or systemic issues to ACCC.
Small Claims Tribunal:
- For unresolved issues involving significant value, consider lodging a case with your state’s tribunal (e.g., NCAT, VCAT). Filing alone can prompt Amart into action.
Financial Ombudsman:
- For finance-related complaints, contact the Australian Financial Complaints Authority (AFCA).
- Amart Contact & Support: Submit claims online, use live chat, or access support info.
- Returns & Refunds Policy: Conditions and quality guarantees.
- Warranty Claim Form: Submit warranty and defect issues.
- Amart FAQs: Common queries about orders and deliveries.
- ACCC – Report a Consumer Issue: Understand consumer rights and reporting.
- Service NSW – Lodge a Consumer Complaint: How to lodge with Fair Trading.
Amart Furniture Complaints FAQs
How can I submit a complaint to Amart Furniture quickly and effectively?
The fastest way to submit a complaint to Amart Furniture is through their online Make a Claim form. You’ll get confirmation within about three business days. For urgent issues, calling Customer Care on 1800 937 566 can speed things up. Always include your order number and clear details or photos—this helps Amart resolve your issue faster.
What happens after I lodge a complaint with Amart Furniture?
After you lodge a complaint, Amart’s Customer Solutions Team reviews it and responds within around three business days. They’ll assess whether repair, replacement, refund, or store credit applies to your case. Most complaints remain open until you confirm satisfaction, ensuring you get a fair outcome aligned with Australian Consumer Law.
How do I escalate an unresolved Amart Furniture complaint?
If your issue remains unresolved, ask to escalate it to Amart’s Customer Solutions or Complaints Resolution Team. You can also write to their Queensland head office for a higher-level review. Keep all correspondence, receipts, and photos—these are essential if you later involve Fair Trading or the ACCC.
What are the most common Amart Furniture complaints and how can I avoid them?
Frequent complaints include peeling sofas, delivery damage, slow refunds, and poor communication. You can avoid delays by inspecting items on delivery, keeping receipts, and reporting defects promptly with photos. Clear, polite communication and persistence often lead to faster resolutions and fairer outcomes.
You’ve done your part, now it’s time to hold Amart Furniture accountable.
Take the final step and submit a complaint that gets seen and responded to.