Trying to cancel

Amart Furniture

? We’ll help you do it properly.

Eligible for Cancellation:

• Standard Items (Pre-Dispatch):
  You can cancel standard in-stock orders if requested before shipment. No penalty applies if you cancel before dispatch.
  
  
• Delayed Deliveries:
  If Amart Furniture fails to meet reasonable delivery timelines, cancellations may be permitted without penalty.
  
  

Not Eligible for Cancellation (or Penalties Apply):

• Custom or Special Orders:
  Custom-made products (e.g., custom upholstery, cut-to-size items) cannot be cancelled once production starts. A non-refundable deposit (typically 30%) is required and forfeited if cancelled.
  
  
• Orders Already Shipped or Delivered:
  Once shipped, orders generally cannot be cancelled. Returns would be handled via Amart's change-of-mind return policy instead.
  

Step-by-Step Cancellation Guide:

1. Check Order Status Immediately

• Confirm your order hasn’t shipped or entered processing for dispatch.
  

2. Contact Amart Customer Care Promptly

• Call Amart Customer Care directly: 1800 791 390.
  
  
• Or use Amart's Live Chat via their official website.
  
  
• Alternatively, contact the local store fulfilling your order.
  

3. Provide Necessary Information Clearly

• Clearly state your order number, full name, and reason for cancellation.
  

4. Confirm Cancellation & Obtain Documentation

• Ensure you receive confirmation from customer care that your cancellation has been processed.
  
  
• Ask about refund procedures and timelines.
  

• Standard Orders:
  Must cancel before dispatch preparation (usually within 24–48 hours after ordering).
  
  
• Scheduled or Backordered Items:
  Cancel well ahead of any scheduled dispatch dates - ideally several days in advance.
  
  
• Custom Orders:
  Cannot cancel once production begins (typically immediately or within days of ordering). Deposits will be forfeited.
  
  
• Refund Processing:
  Refunds typically appear in your account within 3–14 working days, depending on your bank.
  
  

Note: Act quickly. Cancellation windows are short and strict, especially for custom orders.

• No Cancellation Fee (Standard Stock):
  If you cancel before shipping, standard stocked items incur no cancellation fees.
  
  
• Custom or Special Orders (Non-refundable Deposit):
  A non-refundable deposit (usually 30%) is forfeited upon cancellation.
  
  
• Late Cancellation or Post-Dispatch:
  Not eligible for cancellation. Returns handled separately under return policy (potentially incurring return fees).