Trying to cancel Amart Furniture? Avoid the runaround.
Can you cancel your Amart Furniture subscription? Check eligibility and conditions
Eligible for Cancellation:
- Standard Items (Pre-Dispatch):
You can cancel standard in-stock orders if requested before shipment. No penalty applies if you cancel before dispatch. - Delayed Deliveries:
If Amart Furniture fails to meet reasonable delivery timelines, cancellations may be permitted without penalty.
Not Eligible for Cancellation (or Penalties Apply):
- Custom or Special Orders:
Custom-made products (e.g., custom upholstery, cut-to-size items) cannot be cancelled once production starts. A non-refundable deposit (typically 30%) is required and forfeited if cancelled. - Orders Already Shipped or Delivered:
Once shipped, orders generally cannot be cancelled. Returns would be handled via Amart's change-of-mind return policy instead.
How to cancel a Amart Furniture subscription, service or order
Step-by-Step Cancellation Guide:
1. Check Order Status Immediately
- Confirm your order hasn’t shipped or entered processing for dispatch.
2. Contact Amart Customer Care Promptly
- Call Amart Customer Care directly: 1800 791 390.
- Or use Amart's Live Chat via their official website.
- Alternatively, contact the local store fulfilling your order.
3. Provide Necessary Information Clearly
- Clearly state your order number, full name, and reason for cancellation.
4. Confirm Cancellation & Obtain Documentation
- Ensure you receive confirmation from customer care that your cancellation has been processed.
- Ask about refund procedures and timelines.
How long does a Amart Furniture cancellation take?
- Standard Orders:
Must cancel before dispatch preparation (usually within 24–48 hours after ordering). - Scheduled or Backordered Items:
Cancel well ahead of any scheduled dispatch dates - ideally several days in advance. - Custom Orders:
Cannot cancel once production begins (typically immediately or within days of ordering). Deposits will be forfeited. - Refund Processing:
Refunds typically appear in your account within 3–14 working days, depending on your bank.
Note: Act quickly. Cancellation windows are short and strict, especially for custom orders.
Amart Furniture cancellation fees and final charges – what to expect
- No Cancellation Fee (Standard Stock):
If you cancel before shipping, standard stocked items incur no cancellation fees. - Custom or Special Orders (Non-refundable Deposit):
A non-refundable deposit (usually 30%) is forfeited upon cancellation. - Late Cancellation or Post-Dispatch:
Not eligible for cancellation. Returns handled separately under return policy (potentially incurring return fees).
Amart Furniture cases submitted through Ajust
I felt misled when I discovered key details about my order hadn’t been shared upfront. The lack of transparency left me with no choice but to request a partial cancellation, which was frustrating after I had already committed. I just wanted an honest process without surprises. - Anthony
After months of delays and no clear answers, I couldn’t wait any longer for my order. I decided to cancel, even though I had been excited about the purchase. The whole experience left me stressed and disappointed. - Chandan
I was told at purchase there were no refunds, only to later discover the policy did allow them. That misinformation left me stuck with products that weren’t right for me, and I considered cancelling the rest of my order entirely. - Ben
When the coffee table I bought turned out to be too large for my space, I asked to exchange it for something smaller. Instead, I was told no because I’d unpacked it, leaving me stuck with an item I can’t use. It felt really unfair after years as a loyal customer. - Katy
Consumer experiences with Amart Furniture cancellations
Smooth Cancellation & Prompt Refund: Customers reported easy cancellations and quick refunds when cancelling standard orders before dispatch. For example, one customer received their refund within a week after requesting cancellation due to delayed delivery.
Unexpected Delivery Charges & Cancellation: A customer cancelled after unexpected third-party delivery charges increased their order cost. Amart processed the cancellation without penalty, although the experience highlighted potential communication gaps.
Frustration with Store-Level Refusals: A customer who ordered click-and-collect at the wrong store found staff initially unwilling to cancel. The issue was eventually resolved through customer care, demonstrating the importance of escalating to central support.
Amart Furniture Cancellation FAQs
Can I cancel my Amart Furniture order before it’s delivered?
Yes, you can cancel standard Amart Furniture orders if they haven’t been dispatched. Contact customer care quickly, as cancellation windows are usually within 24–48 hours. Acting early avoids cancellation fees and ensures a smooth refund process.
What happens if Amart Furniture delays my delivery?
If Amart Furniture fails to deliver within a reasonable timeframe, you may be eligible to cancel without penalty. Keep records of delays and request written confirmation of your cancellation and refund to avoid disputes.
Why can’t I cancel a custom Amart Furniture order?
Custom or special orders cannot be cancelled once production begins, as they are made specifically for you. Cancelling forfeits the required deposit, usually around 30%. To avoid losing money, confirm order details carefully before paying the deposit.
How long does it take to get a refund from Amart Furniture?
Refunds generally take 3 to 14 business days to appear, depending on your bank. Request written confirmation of the refund process when cancelling to ensure clarity on timelines and any potential deductions.
Tried to cancel but Amart Furniture made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.