How to get your money back using the

Amart Furniture

refund policy

Amart Furniture allows refunds or returns under specific conditions:

• 30-Day Change-of-Mind: Return items within 30 days in original, unused condition with packaging intact (mattresses and custom blinds have a 48-hour limit).
  
  
• Proof of Purchase Required: Tax invoice, receipt, or delivery note necessary - confirmation emails alone are insufficient.
  
  
• Exclusions:
  
  
  • Items must be “as-new” (unused, undamaged, original packaging).
    
    
  • Custom or made-to-order products typically non-refundable or incur fees.
    
    
  • Faulty or defective items are covered separately under Amart’s Quality Guarantee.
    
    
• Conditions: Items must match original purchase description and purpose. Returns not accepted for misused items.
  

Follow these steps to request your Amart refund smoothly:

• In-store Returns: Take your item and proof of purchase to any Amart Furniture store. This method ensures quick processing.
  
  
• Online-Exclusive Items: Contact via customer contact form or email: customer.care@amartfurniture.com.au. Amart will arrange return shipping; don’t use your own courier.
  
  
• Prepare Product for Return: Re-pack securely in original packaging with all accessories. Disassemble large items if possible.
  
  
• Shipping/Pickup: Follow Amart’s instructions. (Note: Change-of-mind returns incur shipping costs deducted from your refund.)
  
  
• Faulty Items: Submit via Product Guarantee claim form with photos within 7 days of noticing the fault. Amart assesses claims and arranges repairs, replacements, or refunds accordingly.
  
  
• Follow-Up: Once your return is approved, wait for refund confirmation via email or in-store.
  

Typical refund processing timelines at Amart are:

• In-store Refunds: Usually processed immediately if approved on-site.
  
  
• Online Refunds: Within approximately 5 business days of receiving your returned item.
  
  
• Bank/Credit Card Refunds: Appear in your account typically within 3–5 business days after processing.
  
  
• PayPal Refunds: Usually credited within 24 hours after approval.
  
  
• Cash/EFTPOS Refunds: Cash refunds provided instantly at store; EFTPOS refunded similarly to bank cards.
  
  
• Faulty Item Refunds: May take slightly longer due to assessment periods, but processing times after approval mirror those above.
  

For fastest results, return items directly to a physical Amart store with your receipt and original payment method.

Refund methods typically reflect your original payment method:

• Original Payment Method: Refunds go back to the same payment channel - credit/debit card, PayPal, or original bank account.
  
  
• Gift Cards & Store Credits: Refunds on gift card purchases issued back as store credit/gift cards, not cash.
  
  
• Online Payments: Electronic payments (cards/PayPal) refunded electronically. Cash is not available for online purchases.
  
  
• Transport Costs Deduction: Initial delivery and return shipping costs deducted from refunds on change-of-mind returns.
  
  
• In-store Cash Refunds: Provided if the original payment was made in cash.
  
  
• Recipient of Refund: Refund issued to person named on the original invoice for security.
  

Be aware of these frequent refund-related hurdles:

• Item Not "As New": Returns rejected if items aren’t in original, unused condition with packaging.
  
  
• Lost Receipt/Invoice: Without proof of purchase, refunds are challenging. Keep invoices safe as bank statements may not suffice.
  
  
• Missed Return Window: Change-of-mind returns strictly enforced at 30 days (48 hours for mattresses/custom items).
  
  
• Online-Exclusive Items Misunderstanding: These must be returned via Amart’s online returns process, not to stores.
  
  
• Unexpected Return Shipping Fees: Freight costs for change-of-mind returns can significantly reduce your refund.
  
  
• Warranty vs Refund Misinterpretation: Amart may repair minor faults rather than instantly refund. Refunds are primarily for major defects.
  
  
• Restocking Fee Confusion: No general restocking fee exists except potentially for custom orders. Faulty items never incur fees by law.
  
  
• Communication Delays: Occasionally, physical store attendance required, especially in complex cases.