Need to contact

Sunglass Hut

and make sure they reply?

Sunglass Hut Australia provides multiple customer support channels: a toll-free hotline, an email service, a live chat option on their website, and assistance across 200+ stores nationwide.

In-store service is a key strength, with staff often praised for being attentive and fashion-savvy. Online shoppers can use phone, chat, or email for help with orders and returns.

Sunglass Hut has a mixed but improving reputation: on Trustpilot it averages 3.5/5 stars – with many customers praising staff who go “above and beyond,” but some reporting slow email responses or warranty claim frustrations. The brand also backs purchases with strong policies like a 30-day return guarantee and the Perfect Pair Promise (50% off replacement if damaged within 12 months).

Frequent complaints include:

• Slow responses: Customers report delayed replies to emails, sometimes needing multiple follow-ups.
  
  
• Delivery issues: Orders delayed, misplaced, or provided with incomplete courier addresses.
  
  
• Product defects: A minority of customers receive sunglasses with scratches or hinge problems.
  
  
• Warranty disputes: Some staff inconsistently interpret the 24-month warranty or 30-day return policy.
  
  
• Pricing frustrations: No price-match or post-purchase adjustment policy, leaving customers disappointed when items go on sale shortly after buying.
  

Despite these issues, most cases are eventually resolved, often with refunds, exchanges, or replacements under policy.

You can reach Sunglass Hut in several ways:

• Phone: Call 1800 556 926 (toll-free, Mon–Fri 9am–5pm AEST). Fastest for urgent order or warranty issues.
  
  
• Email: Write to customercare@sunglasshut.com.au. Expect replies in 1–3 business days. Include your order number, store location, and photos if applicable.
  
  
• Live Chat: Available on Sunglass Hut’s Contact Page during business hours. Starts with a virtual assistant, then routes to a human agent if needed.
  
  
• In-store: Visit any Sunglass Hut (excluding Myer concessions) for refunds, exchanges, or warranty claims. Bring your receipt or proof of purchase.
  
  
• Social Media: Send messages via Facebook or Instagram for general assistance – detailed issues are redirected to phone/email.
  
  

Tip: For best results, combine channels – call or chat for urgency, email for documentation, and stores for immediate product fixes.

• 30-day returns: Full refund or exchange within 30 days if items are unworn and in original condition. Online returns are free via prepaid label or in-store drop-off.
  
  
• Order cancellations: Possible only within ~1 hour of purchase, otherwise wait for delivery and return.
  
  
• No price match: Sunglass Hut does not match competitor prices or adjust after purchase.
  
  
• 24-month warranty: Covers manufacturing defects like faulty hinges or peeling coatings. Doesn’t cover accidental damage.
  
  
• Perfect Pair Promise: 50% off replacement for damaged sunglasses within 12 months (for “In The Loop” loyalty members).
  
  
• Free shipping: All online orders ship free with tracking. Typical delivery in 3–5 business days to metro areas.