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Can you cancel your Sunglass Hut subscription? Check eligibility and conditions
- Online Orders – You can cancel an online order within 1 hour of placing it. After that, the order usually moves to shipping and cannot be cancelled.
- Same Day Delivery Orders – The cancellation window is only 15 minutes due to rapid processing.
- In-Store Purchases – Cannot be cancelled once paid, but you can return or exchange sunglasses within 30 days if they’re in original condition and you have proof of purchase.
- Buy Online, Pick Up In Store – Same 1-hour cancellation rule applies. If missed, you may refuse pickup or return within 30 days.
- Custom/Made-to-Order Products – Engraved or personalised sunglasses are final sale. They cannot be cancelled or returned unless faulty.
- Orders Cancelled by Sunglass Hut – If they cancel due to out-of-stock or payment issues, you’ll receive a full refund automatically.
- Sun Club Loyalty Program – Not a subscription. Points from cancelled/returned orders are deducted from your account.
How to cancel a Sunglass Hut subscription, service or order
- Act Immediately – Find your order confirmation email and note your order number.
- Contact Customer Service – Use Live Chat on the Contact Us page or call their support line as soon as possible.
- Provide Order Details – Give your order number, name, and email to confirm identity.
- Request Cancellation – State clearly that you wish to cancel.
- Get Confirmation – Ask for email confirmation. Refunds should be processed automatically.
- If Past the Window – Orders already in processing/shipping cannot be cancelled. Accept delivery and use the 30-day free return policy to get a refund.
- In-Store Purchases – Bring sunglasses back within 30 days to any Sunglass Hut store in Australia for a refund or exchange.
How long does a Sunglass Hut cancellation take?
- Standard Online Orders – 1-hour cancellation window.
- Same Day Delivery Orders – 15-minute cancellation window.
- Return Policy – 30 days from delivery or purchase for refunds/exchanges.
- Refund Processing – Refunds typically appear within 5 business days after cancellation or once a return is processed.
- Sun Club Points – Deducted at the time of refund/cancellation.
Sunglass Hut cancellation fees and final charges – what to expect
- No cancellation fees – Cancelling online orders within the timeframe is free.
- Free Returns – Sunglass Hut covers return postage for online orders and offers in-store returns at no cost.
- Custom Orders – Non-refundable once engraved/produced.
- Shipping Costs – Standard and express shipping fees are refunded if the order is cancelled or returned in full.
- Same Day Delivery Fees – Typically refunded if the order is cancelled or returned.
Sunglass Hut cases submitted through Ajust
Consumer experiences with Sunglass Hut cancellations
“Got a Free Pair” – One customer reported Sunglass Hut refunded them after a stock issue, even though they’d already picked up the sunglasses, and told them to keep them.
In-Store Cancellation Frustration – Customers who wanted to cancel immediately after a store purchase found it wasn’t possible. They had to return in-store later.
Return Success – Many customers highlight quick, no-fuss refunds when returning in-store or online.
Sunglass Hut Cancellation FAQs
Tried to cancel but Sunglass Hut made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.