Trying to cancel Sunglass Hut? Avoid the runaround.
Can you cancel your Sunglass Hut subscription? Check eligibility and conditions
- Online Orders – You can cancel an online order within 1 hour of placing it. After that, the order usually moves to shipping and cannot be cancelled.
- Same Day Delivery Orders – The cancellation window is only 15 minutes due to rapid processing.
- In-Store Purchases – Cannot be cancelled once paid, but you can return or exchange sunglasses within 30 days if they’re in original condition and you have proof of purchase.
- Buy Online, Pick Up In Store – Same 1-hour cancellation rule applies. If missed, you may refuse pickup or return within 30 days.
- Custom/Made-to-Order Products – Engraved or personalised sunglasses are final sale. They cannot be cancelled or returned unless faulty.
- Orders Cancelled by Sunglass Hut – If they cancel due to out-of-stock or payment issues, you’ll receive a full refund automatically.
- Sun Club Loyalty Program – Not a subscription. Points from cancelled/returned orders are deducted from your account.
How to cancel a Sunglass Hut subscription, service or order
- Act Immediately – Find your order confirmation email and note your order number.
- Contact Customer Service – Use Live Chat on the Contact Us page or call their support line as soon as possible.
- Provide Order Details – Give your order number, name, and email to confirm identity.
- Request Cancellation – State clearly that you wish to cancel.
- Get Confirmation – Ask for email confirmation. Refunds should be processed automatically.
- If Past the Window – Orders already in processing/shipping cannot be cancelled. Accept delivery and use the 30-day free return policy to get a refund.
- In-Store Purchases – Bring sunglasses back within 30 days to any Sunglass Hut store in Australia for a refund or exchange.
How long does a Sunglass Hut cancellation take?
- Standard Online Orders – 1-hour cancellation window.
- Same Day Delivery Orders – 15-minute cancellation window.
- Return Policy – 30 days from delivery or purchase for refunds/exchanges.
- Refund Processing – Refunds typically appear within 5 business days after cancellation or once a return is processed.
- Sun Club Points – Deducted at the time of refund/cancellation.
Sunglass Hut cancellation fees and final charges – what to expect
- No cancellation fees – Cancelling online orders within the timeframe is free.
- Free Returns – Sunglass Hut covers return postage for online orders and offers in-store returns at no cost.
- Custom Orders – Non-refundable once engraved/produced.
- Shipping Costs – Standard and express shipping fees are refunded if the order is cancelled or returned in full.
- Same Day Delivery Fees – Typically refunded if the order is cancelled or returned.
Sunglass Hut cases submitted through Ajust
I ordered sunglasses online because I couldn’t get to a store after surgery, but my order was cancelled days later with no real explanation. What made it worse was seeing the item still listed as in stock while my payment had been held. I tried emailing and calling repeatedly but got nowhere, which left me feeling ignored and stuck. - Elvira
Consumer experiences with Sunglass Hut cancellations
“Got a Free Pair” – One customer reported Sunglass Hut refunded them after a stock issue, even though they’d already picked up the sunglasses, and told them to keep them.
In-Store Cancellation Frustration – Customers who wanted to cancel immediately after a store purchase found it wasn’t possible. They had to return in-store later.
Return Success – Many customers highlight quick, no-fuss refunds when returning in-store or online.
Sunglass Hut Cancellation FAQs
Can you cancel a Sunglass Hut order after placing it online?
Yes, you can cancel a Sunglass Hut online order, but only within a short window. Online orders can be cancelled within 1 hour of purchase, while same day delivery orders allow just 15 minutes. After that, orders usually move to processing or shipping and cannot be cancelled. If you miss the window, the best option is to accept delivery and use Sunglass Hut’s 30-day free return policy for a refund.
Does Sunglass Hut have a subscription that you can cancel?
No, Sunglass Hut does not offer a paid subscription that needs cancelling. The Sun Club loyalty program is free and not a subscription, so there are no ongoing charges. If you cancel or return an order, any Sun Club points earned from that purchase are simply deducted from your account. You don’t need to take any action to cancel Sun Club itself.
Can you cancel or get a refund for in-store Sunglass Hut purchases?
You cannot cancel an in-store Sunglass Hut purchase once payment is completed. However, you can return or exchange sunglasses within 30 days if they are in original condition and you have proof of purchase. Returns can be made at any Sunglass Hut store in Australia. This applies even if you changed your mind shortly after buying.
Are custom or engraved Sunglass Hut orders refundable or cancellable?
No, custom or made-to-order Sunglass Hut products cannot be cancelled or returned. Engraved or personalised sunglasses are final sale once production begins. The only exception is if the product is faulty, in which case consumer law applies. If you’re unsure, it’s safest to confirm details before ordering, as change-of-mind refunds are not available for custom items.
Tried to cancel but Sunglass Hut made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.