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Can you cancel your EB Games subscription? Check eligibility and conditions
- Delivery orders: Can be cancelled online before the warehouse begins dispatch.
- Click & Collect / in-store preorders: Cannot be cancelled remotely; must be cancelled at the pickup store in person (EB Games Order Cancellation FAQ).
- Timing matters: Once an order moves too far along in fulfillment, cancellation is no longer possible. You must instead return after receipt under EB’s returns policy.
- No subscriptions: EB World is free and has no cancellation requirement.
How to cancel a EB Games subscription, service or order
- Log in to your EB Games account or use the guest order lookup.
- Go to Order History and select the relevant order.
- If available, click Cancel Order and confirm.
- If no option appears, call EB Games Customer Service at (07) 4800 4084 (Mon–Fri, 8am–4pm AEST) or use the Online Contact Form immediately.
- For Click & Collect or in-store preorders, visit the store in person to cancel and process a refund.
How long does a EB Games cancellation take?
- Best chance: Cancel within hours of ordering, before dispatch.
- After dispatch: Cancellations not possible, must use returns process.
- Click & Collect expiry: Uncollected orders auto-cancel after 6 weeks.
- Preorders: Payment failures trigger cancellation after ~1 week, with deposit refunded as store credit.
EB Games cancellation fees and final charges – what to expect
- No formal cancellation fee if cancelled before dispatch.
- Preorder deposit refunds in-store are straightforward; system-initiated cancellations may refund via gift card.
- If shipped before cancellation, the customer may need to cover return postage under the change-of-mind policy.
EB Games cases submitted through Ajust
Consumer experiences with EB Games cancellations
Smooth cancellation: Early online delivery cancellations were confirmed quickly with fast refunds.
Frustrating cancellation: Click & Collect orders require in-store visits to cancel, with some customers finding this inconvenient
Partial cancellations: Stock shortages can result in EB cancelling part of orders. Refunds are given, but communication can lag.
EB Games Cancellation FAQs
Tried to cancel but EB Games made it difficult?
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