Trying to cancel EB Games? Avoid the runaround.
Can you cancel your EB Games subscription? Check eligibility and conditions
- Delivery orders: Can be cancelled online before the warehouse begins dispatch.
- Click & Collect / in-store preorders: Cannot be cancelled remotely; must be cancelled at the pickup store in person (EB Games Order Cancellation FAQ).
- Timing matters: Once an order moves too far along in fulfillment, cancellation is no longer possible. You must instead return after receipt under EB’s returns policy.
- No subscriptions: EB World is free and has no cancellation requirement.
How to cancel a EB Games subscription, service or order
- Log in to your EB Games account or use the guest order lookup.
- Go to Order History and select the relevant order.
- If available, click Cancel Order and confirm.
- If no option appears, call EB Games Customer Service at (07) 4800 4084 (Mon–Fri, 8am–4pm AEST) or use the Online Contact Form immediately.
- For Click & Collect or in-store preorders, visit the store in person to cancel and process a refund.
How long does a EB Games cancellation take?
- Best chance: Cancel within hours of ordering, before dispatch.
- After dispatch: Cancellations not possible, must use returns process.
- Click & Collect expiry: Uncollected orders auto-cancel after 6 weeks.
- Preorders: Payment failures trigger cancellation after ~1 week, with deposit refunded as store credit.
EB Games cancellation fees and final charges – what to expect
- No formal cancellation fee if cancelled before dispatch.
- Preorder deposit refunds in-store are straightforward; system-initiated cancellations may refund via gift card.
- If shipped before cancellation, the customer may need to cover return postage under the change-of-mind policy.
EB Games cases submitted through Ajust
I bought a gift card months ago and it still hasn’t been credited. I’ve reached out to EB Games multiple times but nothing’s changed. It’s disappointing when something as simple as loading a gift card turns into months of waiting with no clear answer. - Gareth-Davis
I preordered the Nintendo Switch 2 expecting it on launch day, but it arrived a week late with no communication. For such a big release, the lack of updates and support was really frustrating. I just wanted transparency and some acknowledgment of the delay. - Ben
I bought Just Dance 2024 but couldn’t even play it because of an account issue. Ubisoft wouldn’t let me reset my password and EB Games couldn’t help, leaving me stuck with a game I can’t use. It’s been really discouraging as I just wanted a simple gaming night with my family. - Jacob
I received two EB Games gift cards that were damaged, and without the PINs, I can’t use them. Since they were gifts, I don’t have receipts either. I’ve reached out for help but haven’t had much luck, which makes the experience even more disheartening. - Skye
Consumer experiences with EB Games cancellations
Smooth cancellation: Early online delivery cancellations were confirmed quickly with fast refunds.
Frustrating cancellation: Click & Collect orders require in-store visits to cancel, with some customers finding this inconvenient
Partial cancellations: Stock shortages can result in EB cancelling part of orders. Refunds are given, but communication can lag.
EB Games Cancellation FAQs
Can I cancel an EB Games order before it ships?
Yes, EB Games delivery orders can be cancelled online before dispatch begins. Once processing starts, cancellation isn’t possible—you’ll need to return the item after delivery instead. To cancel early, log into your EB Games account, go to Order History, and click Cancel Order if the option appears. Timing is crucial—orders move to dispatch quickly, so act fast for the best chance of success.
How do I cancel an EB Games Click & Collect or in-store preorder?
EB Games Click & Collect and preorder cancellations can’t be done online—you must visit the pickup store in person. Bring your order details or receipt for a refund or deposit return. Orders not collected within six weeks auto-cancel. If you’ve prepaid, the store will refund the deposit, often as credit or gift card, depending on the system used.
Are there any fees or penalties for cancelling an EB Games order?
There are no EB Games cancellation fees if you cancel before dispatch. If an order ships before you cancel, you may need to cover return postage under the change-of-mind policy. In-store preorder deposits are refunded easily, while system-triggered cancellations may refund via gift card. Cancel as early as possible to avoid postage or refund delays.
Does EB Games have subscriptions I need to cancel?
No, EB Games doesn’t offer paid subscriptions that require cancellation. EB World, the company’s loyalty program, is completely free and carries no fees or ongoing commitments. You can manage your EB World account anytime, but there’s nothing to cancel—only your orders or preorders require action if you change your mind.
Tried to cancel but EB Games made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.