Need to contact

Showpo

and make sure they reply?

Showpo has built a reputation for fast, friendly, and customer-first support in online fashion retail. Their support team is available 24/7 via live chat and through email at info@showpo.com. Unlike some retailers, Showpo doesn’t provide phone support, instead focusing on quick digital responses.

With a team of over 50 agents supporting shoppers in 80+ countries, Showpo has earned praise for prompt replies and professional, helpful service. Customers regularly highlight the responsiveness and kindness of the support staff, which gives shoppers confidence that any order or product issue will be handled quickly.

While Showpo is generally well-regarded, common complaints include:

• Delivery Delays: Some express or same-day shipping orders have arrived late, frustrating customers.
  
  
• Returns & Refunds: Many shoppers are surprised to receive store credit instead of a cash refund. Showpo only issues refunds if items are returned within 7 days.
  
  
• Sizing or Quality Concerns: Occasionally, products don’t match sizing expectations, leading to returns.
  
  
• Refund Timing: Some users report delays in receiving their refund or store credit.
  
  
• Communication Hiccups: A handful of customers noted slower replies for complex cases or miscommunication over policy.
  
  

Overall, the majority of issues relate to shipping timing and return/refund conditions, but Showpo’s team usually works to resolve concerns once contacted.

• 💬 Live Chat (24/7): Visit the Showpo Help & Contact page and select “Live Chat.” Great for quick answers or urgent issues like delivery updates.
  
  
• 📧 Email: Send your query to info@showpo.com. Include your order number and issue details. Many shoppers report very fast replies, often within minutes.
  
  
• 📚 Help Centre: Browse FAQs for order tracking, size guides, shipping, and returns.
  
  
• 📱 Social Media: Showpo is active on Facebook and Instagram. You can message them, but for privacy and speed, they’ll usually direct you back to chat or email.
  
  

⚠️ Note: Showpo does not provide a phone number for customer support, all service is digital.

Here are the policies that matter most to customers:

• Returns & Refunds:
  
  
  • Return within 21 days → Store credit (valid 12 months).
    
    
  • Return within 7 days → Refund to original payment.
    
    
  • Items must be unworn, with tags, in original condition.
    
    
  • Faulty/incorrect items → Full refund or replacement under Australian Consumer Law.
    
    
• Order Cancellation: Orders can rarely be cancelled once placed (as Showpo dispatches quickly). Contact support immediately if you need to request a cancellation, but it’s not guaranteed.
  
  
• Shipping: Free standard shipping in Australia on orders over $100. Express available for a fee, with next-day delivery in some metro areas. Tracking provided by email.
  
  
• Price Match: No price matching offered. Savings are via frequent sales, promos, and student discounts.
  
  
• Warranty: No extended warranty. Faulty items are covered by consumer law protections. Showpo will repair, replace, or refund faulty products as appropriate.
  
  

Understanding these policies can help set expectations., especially around refunds (store credit vs. cash).