Trying to cancel Showpo? Avoid the runaround.
Can you cancel your Showpo subscription? Check eligibility and conditions
- Official policy → Showpo states that you cannot cancel or amend an order once it has been placed (except as required by law).
- Practical reality → If you act quickly before dispatch, support may be able to intercept and cancel your order.
- Same-day dispatch → Orders move fast. Once shipped, cancellation is no longer possible.
- Legal terms → In rare cases, Showpo may hold customers liable for losses if a cancellation is forced under law, though this is not common for change-of-mind requests.
How to cancel a Showpo subscription, service or order
- Act immediately → Contact Showpo customer service as soon as you decide to cancel.
- Contact options:
- Live chat: Use chat icon on Showpo.com (fastest).
- Email: ✉️ info@showpo.com with subject “Order Cancellation Request [Your Order #]”.
- Live chat: Use chat icon on Showpo.com (fastest).
- Provide details → Include order number, email address, and request clearly.
- Support response → If the order hasn’t shipped, they will cancel and confirm refund. If shipped, they’ll direct you to the returns process.
- Confirm in writing → Ensure you receive cancellation confirmation and refund details via email.
👉 Pro tip: Live chat during business hours is fastest. Emails may take longer, which reduces your chances.
How long does a Showpo cancellation take?
- No fixed deadline → The cutoff is before dispatch.
- Same-day dispatch → Orders often ship within hours. Aim to cancel within 1–2 hours of placing an order.
- Night orders → May be cancellable next morning if the warehouse hasn’t processed it yet.
- Pre-orders/backorders → Longer cancellation window. Available until items are prepared for shipping.
- After shipment → Cancellation not possible. You must return instead.
Bottom line: Treat the deadline as “immediately after placing your order.”
Showpo cancellation fees and final charges – what to expect
- Successful cancellation → No fees. Full refund to original payment method.
- Late cancellations → Terms note customers could be liable for losses, but this is rare.
- Returns instead of cancellations:
- You pay for return shipping (~$15 in some regions).
- Refund policy applies (7 days = refund, up to 21 days = store credit).
- You pay for return shipping (~$15 in some regions).
- Currency/payment variances → Refund is for the full amount, but small differences may occur due to exchange rates or bank fees.
Showpo cases submitted through Ajust
I cancelled my purchase after returning a dress to Showpo, following every step in their policy, but was told my refund wouldn’t be accepted. It was frustrating trying to understand why a cancelled order still left me out of pocket. I just wanted the cancellation handled fairly and closed off without more back and forth. - Rose.
I tried to cancel my order after receiving two dresses that were clearly poor quality, with loose stitching and cheap fabric. I couldn’t wear them and had an event coming up, so cancelling and getting a refund felt like the only reasonable option. Instead, I was left disappointed and stuck chasing money I shouldn’t have lost. - Shanice.
Consumer experiences with Showpo cancellations
Quick save → One customer double-ordered, contacted support immediately, and had the duplicate cancelled and refunded without hassle.
Missed refund window → Others complained that if they didn’t act within 7 days of delivery for a return, they only got store credit.
Return + credit support → Some customers praised Showpo staff for expediting credits so they could reorder in time for events.
Showpo Cancellation FAQs
Can you cancel a Showpo order after placing it?
Yes, but only if you act immediately before the order is dispatched. Showpo’s official policy says orders cannot be cancelled or amended once placed, except where required by law. In practice, customer support may cancel an order if it hasn’t been processed or shipped yet. Because Showpo often dispatches orders the same day, the safest approach is to contact support within one to two hours of ordering to maximise your chances.
What is the fastest way to cancel a Showpo order before it ships?
The fastest way is to use Showpo’s live chat on their website as soon as possible. Live chat is typically quicker than email and gives you the best chance of intercepting the order before dispatch. If chat isn’t available, emailing info@showpo.com with your order number and a clear cancellation request is the next option. Speed matters, as even short delays can mean the order ships.
What happens if your Showpo order has already been shipped?
Once a Showpo order has been shipped, it cannot be cancelled. Instead, you must follow Showpo’s returns process after delivery. This usually means paying for return shipping and complying with their refund timeframes. Returns made within seven days typically qualify for a refund, while later returns may only receive store credit. This makes early cancellation far easier and cheaper than returning.
Are there any fees or penalties for cancelling a Showpo order?
If your cancellation is successful before dispatch, there are usually no fees and you receive a full refund. Showpo’s terms mention possible liability for losses in rare legal situations, but this is uncommon for change-of-mind cancellations. If you miss the cancellation window and need to return the item instead, return shipping costs apply and refund rules may limit you to store credit.
Tried to cancel but Showpo made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.