Trying to cancel

Showpo

? Avoid the runaround.

• Official policy → Showpo states that you cannot cancel or amend an order once it has been placed (except as required by law).
  
  
• Practical reality → If you act quickly before dispatch, support may be able to intercept and cancel your order.
  
  
• Same-day dispatch → Orders move fast. Once shipped, cancellation is no longer possible.
  

• Legal terms → In rare cases, Showpo may hold customers liable for losses if a cancellation is forced under law, though this is not common for change-of-mind requests.
  

1. Act immediately → Contact Showpo customer service as soon as you decide to cancel.
   
   
2. Contact options:
   
   
   • Live chat: Use chat icon on Showpo.com (fastest).
     
     
   • Email: ✉️ info@showpo.com with subject “Order Cancellation Request [Your Order #]”.
     
     
3. Provide details → Include order number, email address, and request clearly.
   
   
4. Support response → If the order hasn’t shipped, they will cancel and confirm refund. If shipped, they’ll direct you to the returns process.
   
   
5. Confirm in writing → Ensure you receive cancellation confirmation and refund details via email.
   
   

👉 Pro tip: Live chat during business hours is fastest. Emails may take longer, which reduces your chances.

• No fixed deadline → The cutoff is before dispatch.
  
  
• Same-day dispatch → Orders often ship within hours. Aim to cancel within 1–2 hours of placing an order.
  
  
• Night orders → May be cancellable next morning if the warehouse hasn’t processed it yet.
  
  
• Pre-orders/backorders → Longer cancellation window. Available until items are prepared for shipping.
  
  
• After shipment → Cancellation not possible. You must return instead.
  
  

Bottom line: Treat the deadline as “immediately after placing your order.”

• Successful cancellation → No fees. Full refund to original payment method.
  
  
• Late cancellations → Terms note customers could be liable for losses, but this is rare.
  
  
• Returns instead of cancellations:
  
  
  • You pay for return shipping (~$15 in some regions).
    
    
  • Refund policy applies (7 days = refund, up to 21 days = store credit).
    
    
• Currency/payment variances → Refund is for the full amount, but small differences may occur due to exchange rates or bank fees.