Need to contact Officeworks and make sure they reply?
Officeworks customer support overview
Officeworks has built a strong reputation in Australia for dependable customer support, both online and in-store. With over 160 locations and a customer promise to “make bigger things happen,” Officeworks backs up its low-price focus with helpful, multichannel support. Whether you're contacting them by phone, submitting an online query, or visiting a store, customers frequently describe Officeworks staff as “courteous, helpful, and personable.” Support is available for both everyday consumers and business account holders, with clear processes in place for everything from product questions to returns. Their customer-first attitude shines through in extended return periods, price beat guarantees, and proactive social media support.
Common Officeworks customer issues and complaints
Most Officeworks transactions go smoothly, but some recurring issues have been reported:
- Delivery delays: Especially during peak times, some customers wait longer than expected for online orders. A few don't receive their deliveries despite tracking showing “delivered.”
- Return misunderstandings: Customers trying to return used or opened items (like earphones or ink cartridges) sometimes face rejection due to hygiene or resale condition policies.
- Customer service bottlenecks: Phone support is generally responsive, but wait times spike during holidays or large sales. Email responses can take 1–3 days.
- Order mistakes: Occasionally, customers receive the wrong item or a product with missing parts. Officeworks typically fixes these but sometimes it takes multiple follow-ups.
- Rare poor interactions: While most staff get high marks, isolated cases of rude or dismissive customer service appear in reviews. These are usually escalated and addressed once reported.
Despite these issues, Officeworks’ support systems are generally effective at delivering resolutions—especially if customers act quickly and follow the correct process.
How to contact Officeworks customer support
There are multiple ways to get help from Officeworks:
- 📞 Phone Support: Call 1300 633 423 (1300 OFFICE), Mon–Fri, 8am–6pm AEST. Use the menu prompts to route your call. Great for urgent issues or order changes.
- 💬 Online Contact Forms: Use the Contact Us page for general feedback, returns, or business inquiries. Fill out the relevant form and include your order number for faster resolution.
- 📱 Social Media: Tweet @Officeworks or message them on Facebook. Available Mon–Sat, 9am–5pm AEST. Social media support is responsive and can help escalate unresolved issues.
- 🏪 In Store: Visit any Officeworks store for returns, exchanges, or product support. Staff can often resolve issues on the spot—especially useful for returns or faulty products.
- 🧑💼 Business Support: Business customers use the same 1300 number but can be routed to account support or submit requests via the Business section on their website.
Tip: Save confirmation emails or names of staff you speak to in case you need to follow up.
Officeworks key customer policies: refunds, returns, cancellations and more
- 30-Day Change of Mind Returns: Return unopened items in original condition within 30 days, with proof of purchase, for a refund or exchange. Some exclusions apply (e.g. opened software or earphones).
- 365-Day Returns for OnePass Members: Subscribers to OnePass get up to 1 year to return items (same conditions apply). A great perk for regular shoppers.
- Refunds: Processed to your original payment method once the return is confirmed (either in store or via mail for online orders). Refunds can take a few days depending on your bank.
- Faulty Items: Covered under Australian Consumer Law. You’re entitled to a refund, replacement, or repair depending on the fault and timeframe. Officeworks usually resolves this quickly.
- Order Cancellations: Call ASAP after ordering. If the order is not yet dispatched, they’ll cancel it. Otherwise, accept delivery and then return the item.
- Price Beat Guarantee: Find an identical item cheaper elsewhere? Officeworks will beat it by 5%—in store or online. Applies to most Australian retailers.
- Shipping & Click & Collect: Free standard delivery on orders $65+. Same-day and 2-hour delivery available in select areas. Click & Collect available from over 150 stores.
Officeworks complaints submitted through Ajust
When my new iPhone didn’t work, I returned to Officeworks expecting a refund or replacement. They kept telling me it’s not their policy and wore me down until I agreed to send it away. I was made to sign a paper that included a $99 assessment fee. I called the complaints line—twice—and was told the manager would call me. He never did. It’s been a month. I still have no phone. I just feel helpless. - Sandra McPhee
I ordered from Officeworks and two items never arrived. I contacted support the same day. That was 20 days ago. Still no response. The silence has made it really hard for me and has completely broken my trust in the brand. - William Murray
My son’s school laptop stopped booting and I took it to Officeworks for repair. It’s been 5 weeks and there’s no update. I was told the store manager is the only person handling repairs. It hasn’t even been inspected yet. What kind of system is this? - Mark White
It’s been almost a month and I’m still waiting for my refund. I’ve called more than 8 times. No one seems to care. If you can’t process it, just let me know. Don’t keep me hanging. - Arun Kumar Merugu
Recent experiences with Officeworks customer service
One shopper returned a router with no hassle and got a full refund on the spot, praising the “gold star” service.
On the flip side, a Reddit user with a complex issue shared frustration after long hold times and miscommunications. This was eventually resolved, but only after a formal complaint escalation.
An OzBargain user tried returning opened AirPods and was refused due to Officeworks' hygiene policy—despite a staffer saying they were “returnable.” This is a reminder to clarify product category exclusions.
Official Officeworks Customer Service Links & Contact Information
Officeworks Contact FAQs
What’s the fastest way to resolve a customer service issue with Officeworks?
The fastest way is to contact Officeworks by phone or visit a store directly. For delays or disputes, use Ajust to escalate and resolve faster. While Officeworks offers solid in-store support, phone and email channels can slow you down-especially during peak times. Ajust removes the wait, handles the process for you, and pushes for results so you're not stuck chasing callbacks or re-explaining your issue.
How long does it usually take to get a refund from Officeworks?
Refunds are typically processed within a few business days, but delays happen, especially for online returns or faulty items. If your refund stalls, contact support with your receipt and reference number. Still waiting? Ajust helps fast-track the follow-up so you don’t waste time chasing your money.
What if Officeworks says my order was delivered but I didn’t receive it?
If tracking shows “delivered” but you didn’t get the item, report it to Officeworks immediately—then request a formal investigation. These issues can drag on, especially with third-party couriers. Ajust helps you cut through the runaround, escalate to the right person, and push for either a replacement or refund quickly.
What can I do if Officeworks says my item isn’t eligible for return?
If Officeworks rejects your return, ask why in writing and check exclusions like hygiene or software policies. Then, get Ajust to review and escalate. Many returns get declined due to product condition or category rules. But if you were misinformed or have proof you followed policy, you may still have a case. Ajust helps clarify your rights and presses for a fair review-fast.
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