How to contact

Officeworks

 customer support fast

Officeworks has built a strong reputation in Australia for dependable customer support, both online and in-store. With over 160 locations and a customer promise to “make bigger things happen,” Officeworks backs up its low-price focus with helpful, multichannel support. Whether you're contacting them by phone, submitting an online query, or visiting a store, customers frequently describe Officeworks staff as “courteous, helpful, and personable.” Support is available for both everyday consumers and business account holders, with clear processes in place for everything from product questions to returns. Their customer-first attitude shines through in extended return periods, price beat guarantees, and proactive social media support.

Most Officeworks transactions go smoothly, but some recurring issues have been reported:

• Delivery delays: Especially during peak times, some customers wait longer than expected for online orders. A few don't receive their deliveries despite tracking showing “delivered.”
  
  
• Return misunderstandings: Customers trying to return used or opened items (like earphones or ink cartridges) sometimes face rejection due to hygiene or resale condition policies.
  
  
• Customer service bottlenecks: Phone support is generally responsive, but wait times spike during holidays or large sales. Email responses can take 1–3 days.
  
  
• Order mistakes: Occasionally, customers receive the wrong item or a product with missing parts. Officeworks typically fixes these but sometimes it takes multiple follow-ups.
  
  
• Rare poor interactions: While most staff get high marks, isolated cases of rude or dismissive customer service appear in reviews. These are usually escalated and addressed once reported.
  
  

Despite these issues, Officeworks’ support systems are generally effective at delivering resolutions—especially if customers act quickly and follow the correct process.

There are multiple ways to get help from Officeworks:

• 📞 Phone Support: Call 1300 633 423 (1300 OFFICE), Mon–Fri, 8am–6pm AEST. Use the menu prompts to route your call. Great for urgent issues or order changes.
  
  
• 💬 Online Contact Forms: Use the Contact Us page for general feedback, returns, or business inquiries. Fill out the relevant form and include your order number for faster resolution.
  
  
• 📱 Social Media: Tweet @Officeworks or message them on Facebook. Available Mon–Sat, 9am–5pm AEST. Social media support is responsive and can help escalate unresolved issues.
  
  
• 🏪 In Store: Visit any Officeworks store for returns, exchanges, or product support. Staff can often resolve issues on the spot—especially useful for returns or faulty products.
  
  
• 🧑‍💼 Business Support: Business customers use the same 1300 number but can be routed to account support or submit requests via the Business section on their website.
  
  

Tip: Save confirmation emails or names of staff you speak to in case you need to follow up.

• 30-Day Change of Mind Returns: Return unopened items in original condition within 30 days, with proof of purchase, for a refund or exchange. Some exclusions apply (e.g. opened software or earphones).
  
  
• 365-Day Returns for OnePass Members: Subscribers to OnePass get up to 1 year to return items (same conditions apply). A great perk for regular shoppers.
  
  
• Refunds: Processed to your original payment method once the return is confirmed (either in store or via mail for online orders). Refunds can take a few days depending on your bank.
  
  
• Faulty Items: Covered under Australian Consumer Law. You’re entitled to a refund, replacement, or repair depending on the fault and timeframe. Officeworks usually resolves this quickly.
  
  
• Order Cancellations: Call ASAP after ordering. If the order is not yet dispatched, they’ll cancel it. Otherwise, accept delivery and then return the item.
  
  
• Price Beat Guarantee: Find an identical item cheaper elsewhere? Officeworks will beat it by 5%—in store or online. Applies to most Australian retailers.
  
  
• Shipping & Click & Collect: Free standard delivery on orders $65+. Same-day and 2-hour delivery available in select areas. Click & Collect available from over 150 stores.