

Waiting on a Officeworks refund? Let’s make sure you get it.
We’ll break down the Officeworks refund policy, help you understand your rights and take action if something's wrong.
Can you get a refund from Officeworks? Check eligibility first
You can request a refund from Officeworks in these cases:
- ✅ Change of Mind: Within 30 days, if the item is unused, in original packaging, and you have proof of purchase.
- ⚠️ Faulty or Not-as-Described Products: Covered under Australian Consumer Law. Major faults = refund or replacement. Minor issues = repair, replace or refund.
- 🚚 Wrong or Damaged Delivery: Contact Officeworks support. They will fix or refund at no cost to you.
🚫 Not eligible for refunds (unless faulty):
- Opened software, activated gift cards, mobile recharge vouchers.
- Custom print & copy products.
- Used personal hygiene items (e.g., in-ear headphones).
💡 OnePass members get 365-day change-of-mind returns which is a big plus for long-term flexibility (proof of purchase still required).
How to get a refund from Officeworks
- Gather Proof of Purchase: Bring a receipt, online invoice, or bank statement.
- Check Product Condition: Must be unused for change-of-mind; all parts and packaging intact.
- Initiate the Return:
- In Store: Easiest and fastest. Head to any Officeworks store.
- Online/Phone: Call 1300 OFFICE (633 423) or use the Help Centre to start your return.
- In Store: Easiest and fastest. Head to any Officeworks store.
- Follow Instructions:
- Staff may inspect the item.
- For online purchases, you may receive a return label or instructions for courier pickup.
- Staff may inspect the item.
- Await Refund Confirmation:
- In-store: often same day.
- By mail: processed after inspection.
- In-store: often same day.
💡 Note down any return reference number and keep correspondence until your refund is received.
💡 Customer tip: If you’re polite, informed, and act quickly, you’ll usually walk out happy.
Officeworks’s refund timeframe - how long it takes
- 💳 Credit/Debit Card: 3–5 business days after in-store refund or mail return is processed.
- 💵 Cash: Refunded instantly in store.
- 💻 Online Refunds: Processed after item is received (typically 5–7 days total).
- 📲 PayPal: Fast, usually within 1–2 business days.
- 💳 BNPL Services (Afterpay, Zip, etc.): Refund is handled by the provider. Officeworks initiates, and they cancel future payments or refund past ones.
- 🎁 Gift Cards/Store Credit: Refunds issued as a new gift card or emailed voucher.
- 📊 Delays Possible: Bank processing time, weekends, and holidays may slow your refund. If it’s been 7+ days, contact customer service.
Officeworks’s refund methods - how you'll get your money back
- Original payment method is the standard:
- Credit/debit card = refunded to same card.
- Cash = cash refund.
- PayPal = PayPal refund.
- Afterpay/Zip = refund to the payment plan, not direct to you.
- Gift card = refund as a gift card.
- Officeworks business account = refund to your credit account.
- Credit/debit card = refunded to same card.
- Split payments are refunded proportionally to each method used.
🚫 Refunds are not issued to different cards or people—only to the original tender.
💡 If your card/account is closed, contact customer service to arrange an alternative (e.g. EFT or store credit).
Common refund issues with Officeworks
- ❌ No receipt: Refund may be denied or limited to store credit. Keep your receipts!
- ❌ Opened item: Change-of-mind refunds require the item to be unused and unopened.
- 📦 Missing parts: Items returned without accessories or packaging can be rejected.
- ⏳ After 30 days: Refunds can be refused outside the return window unless faulty.
- 🔁 Repair offered instead of refund: Know your ACL rights. Major faults mean you can demand a refund.
- 💬 Refund delay: If you’ve received approval but no funds, contact customer service with your case number.
Real Officeworks Complaints Submitted Through Ajust
Real Officeworks refund cases – what worked for other customers
❌ Opened earbuds refused: Despite staff saying they’d be refundable, a change-of-mind return was denied due to the hygiene policy.
✅ Laptop refund after fault: Originally told it must be repaired; customer pushed under ACL and got a replacement.
✅ Opened return accepted with courtesy: One user got a goodwill exception by being polite and honest. The store offered an exchange even though the policy didn’t require it.
How Officeworks Refund Policy Compares to Competitors
- ✔️ Officeworks vs JB Hi-Fi: Very similar 30-day change-of-mind returns. Both require unused, unopened condition and proof of purchase. Officeworks has an edge for broader product categories and business solutions.
- ✔️ Officeworks vs Harvey Norman: Officeworks wins hands down. Harvey Norman does not guarantee change-of-mind returns. Officeworks does, plus 365-day returns for OnePass members.
- ✔️ Officeworks vs Kmart/Target: On par, especially with OnePass support. All support extended returns with original condition and receipt. Bottom line: Officeworks is one of the more flexible refund providers in its category, especially for change-of-mind returns.
Official Officeworks Refund Resources & Links
Officeworks Refund FAQs
Can I get a refund from Officeworks if I change my mind?
Yes, you can get a refund from Officeworks within 30 days if the item is unused, in original packaging, and you have proof of purchase. OnePass members enjoy extended 365-day change-of-mind returns. To be eligible, ensure the item hasn’t been opened or used, and that you return all original accessories and packaging.
What items are not eligible for an Officeworks refund?
You can’t get a refund for opened software, activated gift cards, mobile recharge vouchers, used hygiene items, or custom print products-unless they’re faulty. These exceptions are due to hygiene, licensing, or customisation limits, so always check eligibility before purchase or return.
How long do Officeworks refunds take to process?
Refunds are usually processed within 3–5 business days for cards, instantly for in-store cash, and 5–7 days for mail returns. PayPal and BNPL refunds depend on the provider. For fastest results, return in-store with proof of purchase. If delays occur beyond 7 days, contact support with your case number.
What should I do if Officeworks denies my refund?
If your refund is denied, double-check your item’s condition, packaging, and return timeframe. For faults, you’re protected under Australian Consumer Law. Major issues allow you to demand a refund or replacement-don’t settle for repairs if the fault is significant. Always keep receipts and return reference numbers for proof.
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
Officeworks
refund request that gets seen.