Officeworks

refund policy – how to claim your money back

You can request a refund from Officeworks in these cases:

• ✅ Change of Mind: Within 30 days, if the item is unused, in original packaging, and you have proof of purchase.
  
  
• ⚠️ Faulty or Not-as-Described Products: Covered under Australian Consumer Law. Major faults = refund or replacement. Minor issues = repair, replace or refund.
  
  
• 🚚 Wrong or Damaged Delivery: Contact Officeworks support. They will fix or refund at no cost to you.
  
  

🚫 Not eligible for refunds (unless faulty):

• Opened software, activated gift cards, mobile recharge vouchers.
  
  
• Custom print & copy products.
  
  
• Used personal hygiene items (e.g., in-ear headphones).
  
  

💡 OnePass members get 365-day change-of-mind returns which is a big plus for long-term flexibility (proof of purchase still required).

1. Gather Proof of Purchase: Bring a receipt, online invoice, or bank statement.
   
   
2. Check Product Condition: Must be unused for change-of-mind; all parts and packaging intact.
   
   
3. Initiate the Return:
   
   
   • In Store: Easiest and fastest. Head to any Officeworks store.
     
     
   • Online/Phone: Call 1300 OFFICE (633 423) or use the Help Centre to start your return.
     
     
4. Follow Instructions:
   
   
   • Staff may inspect the item.
     
     
   • For online purchases, you may receive a return label or instructions for courier pickup.
     
     
5. Await Refund Confirmation:
   
   
   • In-store: often same day.
     
     
   • By mail: processed after inspection.
     
     

💡 Note down any return reference number and keep correspondence until your refund is received.

💡 Customer tip: If you’re polite, informed, and act quickly, you’ll usually walk out happy.

• 💳 Credit/Debit Card: 3–5 business days after in-store refund or mail return is processed.
  
  
• 💵 Cash: Refunded instantly in store.
  
  
• 💻 Online Refunds: Processed after item is received (typically 5–7 days total).
  
  
• 📲 PayPal: Fast, usually within 1–2 business days.
  
  
• 💳 BNPL Services (Afterpay, Zip, etc.): Refund is handled by the provider. Officeworks initiates, and they cancel future payments or refund past ones.
  
  
• 🎁 Gift Cards/Store Credit: Refunds issued as a new gift card or emailed voucher.
  
  
• 📊 Delays Possible: Bank processing time, weekends, and holidays may slow your refund. If it’s been 7+ days, contact customer service.
  

• Original payment method is the standard:
  
  
  • Credit/debit card = refunded to same card.
    
    
  • Cash = cash refund.
    
    
  • PayPal = PayPal refund.
    
    
  • Afterpay/Zip = refund to the payment plan, not direct to you.
    
    
  • Gift card = refund as a gift card.
    
    
  • Officeworks business account = refund to your credit account.
    
    
• Split payments are refunded proportionally to each method used.
  
  

🚫 Refunds are not issued to different cards or people—only to the original tender.

💡 If your card/account is closed, contact customer service to arrange an alternative (e.g. EFT or store credit).

• ❌ No receipt: Refund may be denied or limited to store credit. Keep your receipts!
  
  
• ❌ Opened item: Change-of-mind refunds require the item to be unused and unopened.
  
  
• 📦 Missing parts: Items returned without accessories or packaging can be rejected.
  
  
• ⏳ After 30 days: Refunds can be refused outside the return window unless faulty.
  
  
• 🔁 Repair offered instead of refund: Know your ACL rights. Major faults mean you can demand a refund.
  
  
• 💬 Refund delay: If you’ve received approval but no funds, contact customer service with your case number.