How to file a complaint and get quick results from

Officeworks

Officeworks offers multiple ways to lodge a complaint, whether it's about a faulty product, poor service, or a delivery issue. The fastest way to get help is often:

• In-store: Speak to a team member or store manager for quick resolutions like refunds or product issues.
  
  
• 📞 Phone: Call 1300 633 423 (1300 OFFICE) during business hours. Keep your order number handy and ask for a case reference.
  
  
• 💻 Online: Use the Officeworks Contact Us form and select “Feedback”. Include details like your order number, dates, and the resolution you’re seeking.
  
  
• 📱 Social Media: Message @Officeworks on Twitter or Facebook for basic queries. For formal complaints, stick to the online form or phone.
  
  
• Officeworks App: While there’s no dedicated live chat, the Help section links you to the contact form and phone support.
  
  

Once submitted, you'll typically get an acknowledgement and case number for follow-up.

Officeworks aims to resolve straightforward complaints (like missing items or refunds) on the spot, especially by phone or in store. More complex cases (like warranty disputes) go to a Case Manager or corporate support. You’ll usually:

• Get an acknowledgement within 1 business day (via email or phone).
  
  
• Receive a full response within 2–10 business days depending on complexity.
  
  
• Be contacted via your preferred method (email or phone).
  
  
• Get updates and a resolution such as a refund, repair, or apology.
  
  

If you're not happy with the outcome, you can escalate to a supervisor or Officeworks' Customer Relations team.

Officeworks’ most reported complaint categories include:

• 📦 Faulty or low-quality products: Electronics or chairs breaking too soon, often beyond the 12-month policy, but still covered by Australian Consumer Law.
  
  
• 🔁 Refund or exchange disputes: Delays, policy misunderstandings, or being wrongly told only repair is available.
  
  
• 📬 Delivery problems: Late or missing orders, parcels left unsecured, or poor courier communication.
  
  
• 📞 Poor customer service: Long wait times, unhelpful or rude staff, or lack of follow-up.
  
  
• 🔧 Warranty issues: Officeworks redirecting to the manufacturer instead of honouring its own obligations.
  
  
• 💸 Price or billing errors: Double charges or price beat refusals.
  
  

These complaints are often resolved once escalated to a manager or head office, especially when customers mention their ACL rights.