Tried to complain to
Officeworks
but got ignored? We’ll help you escalate it.

Submit a
Officeworks
complaint that gets taken seriously. Ajust helps you lodge a formal complaint that bypasses bots, delays, and dead ends.

Escalate your complaint now
80% Success
30X Faster
2X Better Results
Edited by:
Ajust Content Team
Last updated:
July 22, 2025
AI-sourced. Human-edited. Made clear for you.

How to submit a complaint with
Officeworks
 

Officeworks offers multiple ways to lodge a complaint, whether it's about a faulty product, poor service, or a delivery issue. The fastest way to get help is often:

  • In-store: Speak to a team member or store manager for quick resolutions like refunds or product issues.

  • 📞 Phone: Call 1300 633 423 (1300 OFFICE) during business hours. Keep your order number handy and ask for a case reference.

  • 💻 Online: Use the Officeworks Contact Us form and select “Feedback”. Include details like your order number, dates, and the resolution you’re seeking.

  • 📱 Social Media: Message @Officeworks on Twitter or Facebook for basic queries. For formal complaints, stick to the online form or phone.

  • Officeworks App: While there’s no dedicated live chat, the Help section links you to the contact form and phone support.

Once submitted, you'll typically get an acknowledgement and case number for follow-up.

What happens after you submit a complaint to Officeworks ?

Officeworks aims to resolve straightforward complaints (like missing items or refunds) on the spot, especially by phone or in store. More complex cases (like warranty disputes) go to a Case Manager or corporate support. You’ll usually:

  • Get an acknowledgement within 1 business day (via email or phone).

  • Receive a full response within 2–10 business days depending on complexity.

  • Be contacted via your preferred method (email or phone).

  • Get updates and a resolution such as a refund, repair, or apology.

If you're not happy with the outcome, you can escalate to a supervisor or Officeworks' Customer Relations team.

Common complaints against
Officeworks

Officeworks’ most reported complaint categories include:

  • 📦 Faulty or low-quality products: Electronics or chairs breaking too soon, often beyond the 12-month policy, but still covered by Australian Consumer Law.

  • 🔁 Refund or exchange disputes: Delays, policy misunderstandings, or being wrongly told only repair is available.

  • 📬 Delivery problems: Late or missing orders, parcels left unsecured, or poor courier communication.

  • 📞 Poor customer service: Long wait times, unhelpful or rude staff, or lack of follow-up.

  • 🔧 Warranty issues: Officeworks redirecting to the manufacturer instead of honouring its own obligations.

  • 💸 Price or billing errors: Double charges or price beat refusals.

These complaints are often resolved once escalated to a manager or head office, especially when customers mention their ACL rights.

Real complaints submitted through Ajust

How other
Officeworks
 complaints got resolved

✅ Laptop refund after 14 months: Initially denied, the customer cited ACL and escalated. Officeworks refunded and arranged a courier pickup.

❌ Lost order nightmare: After 6 weeks and failed support, the customer filed a chargeback and won (Tip: credit card protection helps.)

✅ MacBook refund vs repair: Staff tried to force a repair. The customer pushed back using ACL language. Officeworks refunded over $3,000.

How to escalate a complaint with Officeworks

If the first contact doesn’t fix it:

  1. Ask for a Manager – In store or by phone, request escalation. Managers often have more power to resolve quickly.

  2. Submit a Formal Written Complaint – Use the Contact Us form again and request Customer Relations review your case.

  3. Reference Your Rights – Mention Officeworks' policy or Australian Consumer Law to show you’re informed.

  4. Keep Records – Note every name, date, and case number. This helps if you escalate.

  5. Mention Fair Trading or ACCC – A polite reminder that referencing external escalation can prompt faster internal action.

Escalation often cuts through delays and gets your issue to someone who can truly help.

Regulatory & Ombudsman Information for Officeworks

Still no resolution? You’ve got options:

  • 📢 Fair Trading / Consumer Affairs (state-based): Lodge a formal complaint if your issue isn't resolved. These agencies will mediate on your behalf.

  • ⚖️ ACCC: Report systemic issues or legal breaches. While they don’t handle individual disputes, they can investigate patterns.

  • 🧾 Small Claims Tribunals: As a last resort, take legal action (e.g., via NCAT, VCAT). Often, the threat of this leads to a settlement.

  • Important Note: There’s no “Retail Ombudsman.” Fair Trading is your main avenue.

You’re protected under the Australian Consumer Law, which gives you rights to refunds or replacements for faulty goods regardless of store policy. Officeworks usually complies, especially once these pathways are in play.

Official Officeworks Complaint Resources & Links

Use these links to follow the official process and strengthen your case. Always save copies of forms or emails for your records.

Officeworks
Complaints FAQs

You’ve done your part, now it’s time to hold
Officeworks
accountable.

Take the final step and submit a complaint that gets seen and responded to.

File your complaint now