Trying to cancel

LG

? Avoid the runaround.

LG Electronics Australia allows cancellations for online orders placed through lg.com/au, but only within a limited timeframe:

• Order Cancellation Window: Orders can be cancelled online before warehouse processing begins (status marked as “picked” or “shipped”). Typically, this window is short - often within hours or one business day of ordering.
  
  
• Change-of-Mind Policy (14 Days): If the cancellation period has passed, LG offers a 14-Day Change-of-Mind return policy for unopened and unused products. Returned items must be in original sealed packaging.
  
  
• Pre-orders: Same cancellation rules apply (cancel before dispatch occurs).
  
  
• Personalised or Digital Items: Typically not cancellable or refundable once delivered or provided.
  
  
• Subscriptions & Services: LG Australia generally does not offer typical subscriptions, except for extended warranty services, which have separate cancellation terms (usually a 14-day cooling-off period).
  

Follow these clear steps to cancel an LG online order before dispatch:

1. Log into MyLG Account: Visit lg.com/au and sign into your account.
   
   
2. Go to “My Orders”: Navigate to your orders dashboard.
   
   
3. Select “Cancel Order”: Click this option next to your eligible order. Confirm cancellation prompts. A confirmation email will follow.
   
   

If the “Cancel Order” button isn't available (order processing or guest checkout):

• Contact LG Customer Care Immediately:
  
  
  • Phone: Call 1300 54 22 73 (1300 LG CARE), select Option 5 for order assistance.
    
    
  • Live Chat or Email: Available on LG’s Contact Us page, but a phone call is recommended for urgent cancellations.
    
    
• Provide Your Order Information: Have your order number ready and request immediate cancellation before dispatch.
  
  
• Pre-orders: Same cancellation steps apply.
  
  
• Returns (After Dispatch): If cancellation fails, consider the 14-Day Change-of-Mind return option upon delivery. Do not open the package if you plan to return it.
  

For extended warranties or additional services, contact LG Customer Care directly to handle cancellations as terms vary.

Time is crucial when cancelling an LG order:

• Pre-Dispatch Cancellation: Must occur before the order is processed for shipping.
  
  
• 14-Day Return Period: After receipt, you have 14 days from purchase to return unopened items under LG’s change-of-mind policy.
  
  
• No Post-Dispatch Cancellations: Once your order is marked as “shipped,” direct cancellation is not possible. Refuse delivery at your door or initiate a return afterward if needed.
  
  
• Billing Cycle Not Applicable: Payment is processed at checkout or shipment, so immediate refunds are straightforward upon successful cancellation.
  

To avoid missing deadlines, check your order status frequently and act immediately if cancellation is desired.

LG Australia maintains a customer-friendly cancellation and returns policy:

• No Cancellation Fees: Cancelling before dispatch incurs no charges or restocking fees. A full refund is provided promptly.
  
  
• 14-Day Returns: LG covers return pickup, typically without additional shipping charges. Items must be unopened for a full refund.
  
  
• Refund of Delivery Fees: If cancelling or returning an order, LG refunds the product price plus any paid delivery charges.
  
  
• Buy Now Pay Later Payments: Refunds will be coordinated through your BNPL provider, potentially adjusting your payment schedule accordingly.
  
  
• Extended Warranty Plans: May involve small admin fees if cancelled after cooling-off periods. Check individual terms.