Trying to cancel Hello Molly? Avoid the runaround.
Can you cancel your Hello Molly subscription? Check eligibility and conditions
- No self-service cancel option → Hello Molly does not have a “cancel” button online. Orders move through the warehouse fast.
- Eligible if not shipped → You can cancel only if the order hasn’t been dispatched yet. After that, you’ll need to return it.
- All items treated the same → Sale items and full-price orders follow the same rule.
- Time-sensitive → Orders are often packed within hours, so act immediately.
- Hello Molly cancellations → The company may cancel on their end for fraud/error. In those cases you aren’t charged.
How to cancel a Hello Molly subscription, service or order
- Act quickly → Contact Hello Molly Support ASAP. The sooner the better.
- Call → 📞 1300 436 956 (Mon–Fri, 9:30am–5:00pm AET). Fastest option.
- Email → ✉️ info@hellomolly.com with subject: “URGENT – Order Cancellation Request”. Include order number & full name.
- Confirm with support → Ask if your order can still be stopped before shipment. If yes, cancellation goes through.
- Refund confirmation → Request email proof of cancellation & refund.
👉 Tip: If it’s already with the courier, cancellation isn’t possible. You’ll need to return under their 30-day store credit policy.
How long does a Hello Molly cancellation take?
- No fixed hours → Cutoff is whenever the order is picked for dispatch.
- Practical window → Often 1–2 hours during business hours.
- Next-morning buffer → Night orders may be cancellable until the next morning.
- After shipping → Too late to cancel; you must process a return.
Bottom line: Assume you only have a few hours max — act immediately.
Hello Molly cancellation fees and final charges – what to expect
- Successful cancellation → $0 cost. Full refund or payment voided.
- Missed cancellation → You’ll pay return shipping (~$9–10 AUD for prepaid label in AU) and only receive store credit.
- No hidden admin fees → Only shipping costs apply for returns.
- Original shipping cost → Non-refundable once an order ships.
Hello Molly cases submitted through Ajust
I was shocked when my Hello Molly order was cancelled even though I only asked to add more items. I never requested a cancellation, and it completely disrupted my plans because I’d chosen everything carefully. Trying to get the order reinstated took more time than it should have, and it left me feeling ignored as a customer. - Maha
I reached out to Hello Molly to add extra items to my order, but instead they cancelled the entire thing without my consent. It felt unfair and careless, especially since I’d been waiting for those pieces. All I wanted was the original order processed properly with the additions included. - Maha
Consumer experiences with Hello Molly cancellations
Missed window → Many customers tried cancelling the next day but were told it was too late. They had to return at their own expense and accept store credit.
Slow response frustration → Some said phone/email replies came too late, leading to shipped orders.
Successful exceptions → Others reported that by asking firmly, Hello Molly refunded to their card instead of issuing credit.
Hello Molly Cancellation FAQs
How long do I realistically have to cancel a Hello Molly order before it ships?
You usually have only a few hours to cancel a Hello Molly order before it ships. Orders are often packed quickly, especially during business hours, so acting immediately gives you the best chance. If your order was placed overnight, you may have a short window the next morning, but once it’s dispatched you must return it under their store-credit policy.
What happens if I try to cancel my Hello Molly order after it has already shipped?
You can’t cancel a Hello Molly order after it ships, even if you contact support right away. At that point, the only option is to return it for store credit, and you’ll pay return shipping. This process often catches consumers off guard, so it’s worth confirming shipment status as soon as possible to avoid extra costs.
Does Hello Molly charge any fees for cancelling an order before it ships?
If you cancel before dispatch, Hello Molly doesn’t charge any cancellation fees. You’ll receive a full refund or the payment will be voided. Costs only appear when a cancellation is missed, because you then pay return shipping and lose the chance for a full refund. Acting quickly helps you avoid unnecessary fees and delays.
How can I improve my chances of getting a successful Hello Molly cancellation?
The fastest way to cancel a Hello Molly order is to contact support immediately by phone or email. Providing your order number and clearly stating it’s an urgent cancellation request helps their team check dispatch status quickly. Because orders move through the warehouse fast, taking action within minutes—not hours—gives you the best chance of stopping the shipment.
Tried to cancel but Hello Molly made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.