Trying to cancel Culture Kings? Avoid the runaround.
Can you cancel your Culture Kings subscription? Check eligibility and conditions
- Before shipping → You may cancel only if you contact Culture Kings immediately before the goods leave the warehouse.
- After shipping → Cancellations aren’t possible. You’ll need to receive and return the order instead.
- Store terms → Their Terms of Sale state that once purchased, goods generally cannot be cancelled, but in practice support will help if you act fast.
- Consumer rights → Faulty or not-as-described items fall under Australian Consumer Law and are refundable separately from change-of-mind cancellations.
How to cancel a Culture Kings subscription, service or order
- Act immediately → Call or use live chat as soon as you place the order.
- Call customer support:
- AU: 📞 1300 254 647
- NZ: 📞 0508 254 647
- US/International: +1 424-372-8454 / +61 7 3345 0511
- AU: 📞 1300 254 647
- Live chat → Available on the Culture Kings website (fastest online method).
- Provide details → Order number, email, and your name.
- Request cancellation clearly → State order hasn’t shipped yet; ask them to intercept.
- Too late? → If order has shipped, you may need to:
- Refuse delivery (if advised).
- Accept delivery and return via their returns portal.
- Refuse delivery (if advised).
- Confirmation → Ask for an email confirmation of cancellation/refund.
👉 Tip: Phone/live chat is much faster than email; emails can take up to 48 hours.
How long does a Culture Kings cancellation take?
- Immediate processing → Orders placed early in the day may ship the same day.
- Effective window → As little as 30 minutes to a couple of hours after placing the order.
- Overnight orders → May be cancellable early the next morning before dispatch.
- No fixed cutoff → The cancellation deadline is whenever the order moves to “shipped.”
- Weekends/public holidays → Orders sit in queue until business resumes, giving you more time.
⚡ Rule of thumb: Cancel within minutes to an hour of ordering. Once you see a shipping confirmation, it’s too late.
Culture Kings cancellation fees and final charges – what to expect
- No fees for early cancellations → Cancel before shipping = full refund, no penalties.
- After shipping → Terms allow them to charge a cancellation fee or deduct costs if they try to recall an order.
- Returns instead → If you miss cancellation, returns may incur:
- AU: Often store credit for change of mind.
- US: $6.95 handling fee deducted from refunds via online returns portal.
- AU: Often store credit for change of mind.
- Original shipping costs → Non-refundable once items have shipped.
- Coupons/gift cards → Value reinstated if order is cancelled.
Culture Kings cases submitted through Ajust
I’ve spent weeks trying to sort out missing refunds and poor service from Culture Kings. Emails take days to get a reply, and instead of cash back to my account, I was given a gift card I didn’t want. It’s exhausting chasing my own money for what should’ve been a simple return. - Bradley
I reported a clear manufacturing defect on my Adidas shoes and sent photos straight away, but all I got were automated replies asking for the same info again. No one actually followed up. I expected better from Culture Kings and just want it resolved fairly. - Peter
My recent order turned up missing half the items, and I’ve been left waiting without answers. I paid for a full outfit and got one piece — it’s disappointing and stressful trying to get Culture Kings to fix it. - Stephan
Four weeks after buying a shirt from Culture Kings, it’s already falling apart. This isn’t the first time, and they’ve ignored me again. I just want a replacement and some accountability. - Zac
Consumer experiences with Culture Kings cancellations
Quick call success → An Aussie customer phoned immediately after a mistaken order. The staff cancelled on the spot and a refund arrived in days.
Item cancelled by CK → A customer had an out of stock item refunded automatically but felt disappointed no apology/discount was offered.
Refund deduction surprise → Some customers noted deductions (~$7) due to handling fees when cancellations turned into returns.
Culture Kings Cancellation FAQs
Can you cancel a Culture Kings order after it’s shipped?
No, once your Culture Kings order has shipped, it can’t be cancelled. You’ll need to receive it and process a return through their returns portal. This is because once an item leaves the warehouse, Culture Kings’ systems can’t intercept it. Always act fast—cancellations are only possible before dispatch.
How quickly do you need to contact Culture Kings to cancel an order?
You usually have less than an hour to cancel before your order ships. Culture Kings processes orders quickly, especially during business hours. Calling or using live chat immediately after ordering gives you the best chance to stop dispatch and secure a full refund without fees.
Are there any fees if you cancel a Culture Kings order?
If you cancel before shipping, there are no fees—your refund is processed in full. If the order ships, Culture Kings may deduct handling or recall costs, or you may only receive store credit after returning the item. Shipping fees are typically non-refundable.
What if your Culture Kings order is faulty or not as described?
Faulty or incorrect items fall under Australian Consumer Law, meaning you’re entitled to a full refund or replacement. This applies even after shipping and is separate from change-of-mind cancellations. Always contact Culture Kings support immediately with photos and order details to ensure a fast resolution.
Tried to cancel but Culture Kings made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.