Aldi Australia offers several straightforward ways to submit a complaint and quickly receive assistance. Here’s how to choose the best channel for your situation:

Online Form (Recommended):

• Visit the Aldi Help Centre.
  
  
• Select the correct complaint form (e.g., "In-Store Complaint" or "Online/Product Complaint").
  
  
• Provide clear details, such as the product name, store location, date, and specifics of the issue. Include photos or receipts as supporting evidence.
  
  
• Aldi typically responds promptly, sometimes within minutes.
  
  

Phone:

• Call Aldi's automated service line: 13 25 34.
  
  
• Expect automated messages guiding you towards online channels.
  
  
• Use this if you prefer voice interaction or have an urgent issue.
  
  

In-Store:

• Speak directly with a store manager or supervisor.
  
  
• Bring your receipt and any relevant products.
  
  
• Many issues, like faulty products or incorrect pricing, can often be resolved immediately in-store.
  
  

Social Media:

• Reach out via Aldi’s Facebook, Twitter/X, or Instagram.
  
  
• The team typically directs you to the online help centre for official complaints.
  
  

Note: Aldi Australia does not use email or a dedicated complaint app for grocery issues. Stick to the above methods for faster resolution.

Aldi handles complaints swiftly through a structured and streamlined process:

Acknowledgment & Initial Follow-Up:

• Expect confirmation (usually via email) when your complaint is received.
  
  
• Aldi aims for quick replies, often within hours or days.
  
  

Internal Investigation:

• Aldi's team will review your issue, possibly involving quality assurance or area/store managers.
  
  
• Expect follow-up queries if more details are needed.
  
  

Communication & Resolution:

• Aldi primarily contacts you via phone or email (provided in your complaint form).
  
  
• Simple complaints like refunds are usually resolved immediately.
  
  
• Complex issues, such as food safety concerns, might take slightly longer (up to a few weeks).
  
  

Typical Outcomes:

• Product Issues: Refunds or replacements under Aldi’s "Twice as Nice" guarantee.
  
  
• Service Issues: Apologies and assurances of staff retraining.
  
  
• Billing Errors: Immediate refunds, often resolved at the store level.
  
  

Aldi prioritises efficient, straightforward resolutions, ensuring customer satisfaction while maintaining a low-cost service model.

Customers frequently raise these common issues:

• Product Quality Concerns: Spoiled produce, items with defects, or occasional foreign objects in packaged foods.
  
  
• Stock Availability & Special Buys: Popular items quickly selling out, causing frustration.
  
  
• Pricing & Billing Errors: Items incorrectly priced at checkout or double charges.
  
  
• Customer Service & Staff Attitude: Reports of rushed or seemingly rude interactions, partly due to Aldi’s efficient checkout process.
  
  
• Store Experience: Long checkout queues, narrow aisles, occasional cleanliness issues, and confusion around self-checkouts.
  
  
• Online & App Issues: Minimal, mainly related to partner services or special online offers.
  
  

Despite these issues, Aldi's proactive resolution approach often mitigates customer dissatisfaction swiftly.