Trying to cancel Aldi? Avoid the runaround.
Can you cancel your Aldi subscription? Check eligibility and conditions
ALDI Australia primarily operates through in-store purchases, meaning "cancelling" usually refers to returns. Here's how eligibility works:
- In-Store Purchases: ALDI has no standard online ordering or cancellations. Instead, they offer a generous 60-day money-back guarantee for returns (including Special Buys). If you change your mind, simply return the item to an ALDI store within 60 days with your receipt for a full refund.
- Bulk/Special Orders: To cancel pre-arranged bulk or special orders, contact the Aldi store where you placed the order directly. No charges apply if cancelled before fulfilment.
- ALDImobile: Prepaid and no-contract, simply stop recharging. Any unused credit or data isn't refunded.
- ALDI Holidays: Cancellation eligibility depends on your booking terms; typically fees apply (e.g., $150 per person domestically). Check your booking confirmation carefully.
- Gift Cards: Generally non-refundable once purchased, except as legally required.
Note: ALDI does not offer online grocery ordering or delivery in Australia, beware of unofficial services claiming otherwise.
How to cancel a Aldi subscription, service or order
Here's the simple step-by-step process:
Cancelling In-Store Purchases (Returns):
- Take your unwanted item and receipt to any ALDI store.
- Approach a cashier or store employee who'll quickly process your refund on the spot.
Bulk Order Cancellation:
- Return to the original store where you placed the bulk order.
- Inform the store manager or customer service desk to confirm cancellation before stock arrives.
Cancelling ALDImobile:
- Log in to your ALDImobile account and disable auto-recharge.
- Use remaining credit/data or port your number to another provider, automatically terminating your ALDImobile service.
Cancelling ALDI Travel (Holidays):
- Check your booking terms and conditions for cancellation specifics.
- Contact ALDI Holidays customer service (details on booking confirmation), provide necessary details, and expect cancellation fees based on timing.
ALDI Insurance or Partner Services:
- For cancellations, contact the relevant provider directly using contact details in your policy documents.
How long does a Aldi cancellation take?
- In-Store Returns: ALDI offers a generous 60-day return window. Returns within this period are hassle-free. For faulty items, returns can occur anytime within the product’s warranty or reasonable lifetime.
- Bulk Orders: Cancel at least 1-2 days before the pickup date to prevent inconveniences.
- ALDI Holidays: Cancellation deadlines vary by booking; the closer to departure, the higher the fees. Check your documents for exact timelines.
- ALDImobile: Turn off auto-recharge at least 24 hours before renewal date to avoid further charges. Porting your number usually takes minutes to hours.
Aldi cancellation fees and final charges – what to expect
ALDI's fee structure is simple and transparent:
- In-Store Purchases: No cancellation or restocking fees; full refunds within 60 days with receipt.
- ALDImobile: No cancellation fees. However, unused prepaid balances or credit won't be refunded.
- ALDI Holidays: Fees typically apply—domestic cancellations may cost approximately $150 per person; higher for international packages.
- Layby/Special Orders: Generally, no fees. Deposits refunded fully unless stated otherwise at order placement.
- Third-party Installation/Appointments: Possible fees for cancelling service appointments at short notice; always check terms.
Aldi cases submitted through Ajust
I ordered a patio heater from Aldi for a backyard gathering, but it never showed up. I kept checking for updates but got nothing, which made me feel forgotten. Eventually I asked for a refund since there was no sign of delivery. It shouldn’t be this hard to cancel when a company can’t deliver. - Peter
Consumer experiences with Aldi cancellations
Hassle-Free Returns: Customers widely praise ALDI's returns process. One customer effortlessly returned boots in-store, appreciating the cashier's friendly attitude and quick refund process.
Mixed ALDImobile Feedback: Generally simple cancellation, but customers report varied experiences with Aldi support responsiveness. Porting numbers out is usually quick and painless.
Aldi Cancellation FAQs
Can I cancel an ALDI order or subscription online in Australia?
No, ALDI Australia does not offer online orders or subscriptions for groceries. All purchases must be made in-store, and any cancellations usually refer to returns or special orders. If you come across online ALDI “subscriptions” or ordering services, be cautious-these are likely unofficial.
What’s ALDI’s return policy if I change my mind?
ALDI offers a 60-day change-of-mind return policy for most items, including Special Buys. Just bring the item and your receipt to any ALDI store for a full refund. There are no cancellation fees, and returns are processed quickly at the register.
How do I cancel ALDImobile or stop being charged?
To cancel ALDImobile, simply turn off auto-recharge in your account settings. Because ALDImobile is prepaid and contract-free, you won’t be charged again once your credit runs out. Keep in mind unused balances or data aren't refunded.
Are there fees to cancel ALDI services like holidays or gift cards?
Yes, ALDI Holidays often include cancellation fees-usually around $150 per person for domestic trips. Check your booking terms closely before cancelling. Gift cards, on the other hand, are typically non-refundable unless required by law.
Tried to cancel but Aldi made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.