Hollywood Private Hospital

Complaints

In-Patient Catering Patient - Constance Bennett Boarder - Toni Bennett ED admission Tuesday 2 July 2024 O'Meara Ward Room 27 Tuesday 2 July 2024 Bagot Ward Room 20 Wednesday 3 July 2024 I have several areas of concern since my Mother's admission in relation to patient catering ordered via the phone system. First Issue Wednesday Dinner Meal was not delivered. Boarder meal was delivered. Nurse rang catering for patient meal to be sent which they said they would - still nothing arrived. 6.45 pm discussion with delivery person to which I was told that there was nothing left so nothing will be coming. I therefore gave the Boarder meal food which the patient was able to eat to her. Second Issue Saturday Dinner Meal One Tray delivered consisting of Boarder full order plus Patient Main Meal, no soup, desserts. When questioned about the parts of meal missing and all being on one tray, the catering delivery man stated that he would be bringing up the rest as it wasn't ready (bowl of cream of Vegetable soup, custard and icecream ???). Only one set of cutlery on the tray. The rest of the Patient Order was not delivered although delivery man had been on ward twice and neither was more cutlery even after another request which was ignored. After advising nurses and Team Leader, catering manager was advised of the situation. By this time it was 7.15 pm, too late for my mother to eat, due to her hiatus hernia and confusion about her meal. I understand that the Catering Department have many meals to make and deliver but in saying this, Patients are at the mercy of the catering department for their food which is needed in their medical recovery, especially those that don't have someone to advocate for them. How can you fix this issue - I have no idea, as I would dread to think how many other patients are being affected.

Hi Yesterday I was in Starchevich ward receiving chemo treatment As my treatment went into the evening I was asked if I wanted to have dinner there. I said yes . I was not told what it was to be. When it arrived l was very disappointed. It was supposed to be vegetarian lasagna . I could not see any vegetables in it. It was pasta sheets covered with tomato sauce (which is not a vegetable) and cheese - not good. I know I am not there for the food but I should have been given something better than this As I am a private patient I feel quite let down by this matter as everything else is very good. I would like to have some choice in the matter of what food I am to eat should I still be recieiving treatment into the evening and I would like it to be of the standard I have given previously Regards Max Currell