How do I make a complaint to RaboBank?

Ajust is the easiest way to resolve complaints with RaboBank. Describe the issue and how it affected you and Ajust with create and send your complaint directly to RaboBank. Ajust is fast and free for consumers.

Had a problem with
RaboBank
? Send a complaint they can’t ignore.

Ajust helps you write it, send it, and make sure it reaches the right team fast.

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Last updated:

December 26, 2024

Banking

RaboBank
Complaints

The best way to resolve complaints with

RaboBank

Rabobank is a bank with agricultural heritage and purpose. They are the world’s leading food & agribusiness bank and remain true to their cooperative heritage and values according to their website. They were also awarded as Australia’s best Customer Service Business Bank by DBM.

Quick Solutions

How to complain to

RaboBank

Tried support already? We’ll take it further.

RaboBank

didn’t respond, Ajust helps you submit a serious complaint that can’t be ignored.

Send my

RaboBank

complaint

COMPLAINTS SENT THROUGH AJUST

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Banking

Discontinued without notifying customer

Unresolved

Sent

22/12/2023

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Lubbertus Willem

Discontinued without notifying customer

Lubbertus Willem

•

December 22, 2023

My wife has to get now in the car to come and speak over the landline to your agents

Outcome Sought

Apology

Compensation

Other

Discontinuation of service

Unresolved

Sent

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

George

Discontinuation of service

George

•

Unable to access accounts effectively

Outcome Sought

Apology

Compensation

Other

how to RAISE a complaint with

RaboBank

The best way to resolve an issue with
RaboBank

WE SUGGEST

Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.

Send your complaint

We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.

How to complain to
RaboBank

Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.

Describe the issue and how it affected you

It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.

Consider how you’d like your bank to resolve your complaint

Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.

Gather any materials that support your complaint

Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.

Fast and Easy

Use Ajust to raise a complaint directly with

RaboBank

We handle everything for you, get started for free.

Send your complaint

How to contact

RaboBank

Phone

‭1800 025 484‬

Details missing. Help fill in the gaps.

Post

Client Services Manager, Rabobank, GPO Box 4577, Sydney, NSW 2001

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Online

https://www.rabobank.com.au/compliments-and-complaints/

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In person

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Available for Ajust members.

Complaint Policy

https://www.rabobank.com.au/complaints-policy/

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Common issues related to
RaboBank

What can I do if my bank doesn't respond to my complaint?

Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.

How to deal with credit card fraud

Credit card fraud can happen to the best of us. There are a number of ways this can happen e.g. scams or stolen cards - but the bottom line is that it’s unfortunately a pretty common occurrence. If you have been a victim of fraud, you need to act quickly. You can usually speak to your bank to freeze your account and request to have any fees and charges reversed. We’ll take you through some of the common issues that arise from credit card fraud and how to tackle them.

Dealing with card surcharge errors

If you’ve ever used a card to buy something and been charged more than the retail price it might have had a card surcharge applied. Card surcharges are legal in Australia. But retailers can only apply card surcharges that cover their reasonable costs of accepting the transaction. If you think you’ve been charged an incorrect surcharge, you may have a right to contact your bank to complain, or try using Ajust to help with your card surcharge issue.

GET HEARD, GET A RESOLUTION

Resolving issues with Ajust

Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

Try it now

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.