Trying to cancel

Lenovo

? Avoid the runaround.

Lenovo’s official policy generally states orders cannot be cancelled once placed, meaning you should carefully review your order before confirming it. However, there are key exceptions:

• Delayed Orders: If Lenovo fails to deliver your personal computing product within 30 days, you have the right to cancel for a full refund. This rule doesn't apply to servers or data centre products.
  
  
• Change of Mind: In practice, contacting Lenovo quickly after ordering (before shipment) may result in a successful cancellation, despite the official policy stating otherwise. Once shipped or delivered, you'll need to initiate a return instead.
  
  
• Services & Subscriptions: Lenovo service contracts, such as extended warranties, typically run for their full term. Under Australian consumer law, you can cancel for a major failure and receive a refund for unused services.
  

Bottom line: Act quickly after placing an order. Lenovo’s system makes changes or cancellations difficult once processing begins.

To cancel your Lenovo order or service:

1. Use Lenovo’s Order Portal:
   
   
   • Visit Lenovo Order Lookup.
     
     
   • Enter your order details; select "Cancel" if available.
     
     
2. Call Post-Sales Support:
   
   
   • If online cancellation isn’t possible or if you prefer direct confirmation, call Lenovo Post Sales Support at 13 LENOVO (13 536686), option 3 (Australia).
     
     
   • Provide your order number and details clearly.
     
     
3. Request Confirmation:
   
   
   • Always request an email confirmation of the cancellation.
     
     

Shipped Orders:

• Lenovo may attempt to intercept and recall the order from the courier. If unsuccessful, they typically advise refusing delivery or initiating a return upon receipt.
  
  

Helpful Tip: Lenovo usually doesn't charge your card until shipment. Cancelling before shipment typically avoids charges, although PayPal or debit payments may require refunds.

Timing is crucial:

• Before Shipment:
  Aim to cancel within hours of ordering, as Lenovo processes orders swiftly.
  
  
• 30-Day Non-Delivery Window:
  If Lenovo hasn’t shipped your item within 30 days, you’re entitled to a penalty-free full refund.
  
  
• After Delivery – Return Period:
  Lenovo provides a 7-day window post-delivery to request a return for a refund (subject to a 20% restocking fee).
  
  
• No Automatic Subscription Deadlines:
  Lenovo services typically don’t have recurring subscription deadlines, Service cancellations usually require contacting support directly.
  
  

Note: Missing these deadlines can result in fees or inability to cancel.

Lenovo’s cancellation fees depend on timing and circumstances:

• No Fee (Before Shipment):
  No charge applies if you cancel promptly before shipment.
  
  
• Restocking Fee (Post-Delivery Returns):
  Lenovo Australia applies a 20% restocking fee on change-of-mind returns, provided the product isn’t faulty.
  
  
• Excluded Items:
  Servers, data centre products, clearance items, accessories, software, and services typically aren't eligible for change-of-mind returns or cancellations unless defective.
  
  
• Return Shipping:
  Lenovo typically arranges collection without additional shipping charges beyond the restocking fee.
  
  
• No Fee for Lenovo’s Errors:
  If cancelling due to Lenovo’s delay (over 30 days) or their errors, you won’t incur any fees.
  

Always clarify fees upfront with Lenovo support to avoid surprises.