Trying to cancel

Lenovo

? We’ll help you do it properly.

Lenovo’s official policy generally states orders cannot be cancelled once placed, meaning you should carefully review your order before confirming it. However, there are key exceptions:

• Delayed Orders: If Lenovo fails to deliver your personal computing product within 30 days, you have the right to cancel for a full refund. This rule doesn't apply to servers or data centre products.
  
  
• Change of Mind: In practice, contacting Lenovo quickly after ordering (before shipment) may result in a successful cancellation, despite the official policy stating otherwise. Once shipped or delivered, you'll need to initiate a return instead.
  
  
• Services & Subscriptions: Lenovo service contracts, such as extended warranties, typically run for their full term. Under Australian consumer law, you can cancel for a major failure and receive a refund for unused services.
  

Bottom line: Act quickly after placing an order. Lenovo’s system makes changes or cancellations difficult once processing begins.

To cancel your Lenovo order or service:

1. Use Lenovo’s Order Portal:
   
   
   • Visit Lenovo Order Lookup.
     
     
   • Enter your order details; select "Cancel" if available.
     
     
2. Call Post-Sales Support:
   
   
   • If online cancellation isn’t possible or if you prefer direct confirmation, call Lenovo Post Sales Support at 13 LENOVO (13 536686), option 3 (Australia).
     
     
   • Provide your order number and details clearly.
     
     
3. Request Confirmation:
   
   
   • Always request an email confirmation of the cancellation.
     
     

Shipped Orders:

• Lenovo may attempt to intercept and recall the order from the courier. If unsuccessful, they typically advise refusing delivery or initiating a return upon receipt.
  
  

Helpful Tip: Lenovo usually doesn't charge your card until shipment. Cancelling before shipment typically avoids charges, although PayPal or debit payments may require refunds.

Timing is crucial:

• Before Shipment:
  Aim to cancel within hours of ordering, as Lenovo processes orders swiftly.
  
  
• 30-Day Non-Delivery Window:
  If Lenovo hasn’t shipped your item within 30 days, you’re entitled to a penalty-free full refund.
  
  
• After Delivery – Return Period:
  Lenovo provides a 7-day window post-delivery to request a return for a refund (subject to a 20% restocking fee).
  
  
• No Automatic Subscription Deadlines:
  Lenovo services typically don’t have recurring subscription deadlines, Service cancellations usually require contacting support directly.
  
  

Note: Missing these deadlines can result in fees or inability to cancel.

Lenovo’s cancellation fees depend on timing and circumstances:

• No Fee (Before Shipment):
  No charge applies if you cancel promptly before shipment.
  
  
• Restocking Fee (Post-Delivery Returns):
  Lenovo Australia applies a 20% restocking fee on change-of-mind returns, provided the product isn’t faulty.
  
  
• Excluded Items:
  Servers, data centre products, clearance items, accessories, software, and services typically aren't eligible for change-of-mind returns or cancellations unless defective.
  
  
• Return Shipping:
  Lenovo typically arranges collection without additional shipping charges beyond the restocking fee.
  
  
• No Fee for Lenovo’s Errors:
  If cancelling due to Lenovo’s delay (over 30 days) or their errors, you won’t incur any fees.
  

Always clarify fees upfront with Lenovo support to avoid surprises.