Trying to cancel JB Hi-Fi? Avoid the runaround.
Can you cancel your JB Hi-Fi subscription? Check eligibility and conditions
JB Hi-Fi allows you to cancel an order if it hasn’t yet been packed or shipped. Timing is everything. Once your order enters the shipping phase, cancellation isn’t guaranteed.
For Click & Collect, you can cancel any time before pickup, even at the store.
Marketplace items (third-party sellers), digital products, and large-item deliveries may have different conditions, such as needing 24 hours’ notice. Always check if your product qualifies, especially if it involves a third-party or pre-scheduled service.
How to cancel a JB Hi-Fi subscription, service or order
To cancel your JB Hi-Fi order, gather your order number and choose one of these options:
- Live Chat via JB’s website (fastest)
- Online Form under Help & Support > Orders
- Phone or In-Store for click & collect or local support. Click & Collect orders can also be cancelled in person at pickup.
For services like phone plans or extended warranties, cancellation typically involves the third-party provider, but JB staff can help direct you.
How long does a JB Hi-Fi cancellation take?
Cancel online orders before dispatch, ideally within hours of purchase. Click & Collect orders can be cancelled anytime before pickup (JB holds items for 21–30 days). For large deliveries, give at least 24 hours’ notice. Pre-orders are usually cancellable up until release day.
Act fast to avoid missing the window. Once shipped, you’ll need to return the item instead.
JB Hi-Fi cancellation fees and final charges – what to expect
JB Hi-Fi doesn’t charge fees for eligible cancellations. You’ll get a full refund, with no admin or restocking charges. For Click & Collect or in-store returns, the process is fast and free. Delivery fees may not be refunded once used. Cancelling a scheduled appliance delivery less than 24 hours in advance may incur a re-delivery fee. Otherwise, there are no hidden costs.
JB Hi-Fi cases submitted through Ajust
I placed a $2,343 order through a JB Hi-Fi deal link, but they cancelled it due to a “verification failure.” Weeks later, I still hadn’t received my money back. Their live chat agent was rude and gave me zero help. I was left without the items and without my refund, feeling like I had to fight just to get my own money returned. - Srinath
I ordered AirPods online, paid in full, and then JB Hi-Fi cancelled the order internally without shipping anything. They told me I’d need to pay again if I still wanted them. Two weeks later, I’m still chasing a product I already bought, and now it’s cheaper in-store. This whole thing has made me lose trust. - Christo
JB Hi-Fi cancelled my order after two months and claimed the item was no longer available—yet it’s still listed on their site at a higher price. It felt like a bait-and-switch. The whole experience made me feel misled and frustrated by the lack of honest communication. - Hong Viet
After months of emails and calls trying to track down a laptop for my son’s school, I finally gave up and cancelled the order. JB Hi-Fi kept saying they’d deliver or offer alternatives, but nothing ever happened. My son had to make do with an old laptop for three months. - Volkan
Consumer experiences with JB Hi-Fi cancellations
JB Hi-Fi Cancellation FAQs
Can I cancel a JB Hi-Fi order or subscription after placing it?
Yes, you can cancel most JB Hi-Fi orders if they haven’t been packed or shipped yet. Timing is key-once shipping starts, cancellation isn’t guaranteed. For Click & Collect, cancellation is allowed anytime before pickup. If your order includes large items, third-party sellers, or digital goods, different cancellation terms may apply. Always check product-specific conditions before attempting to cancel.
How do I cancel a JB Hi-Fi service, subscription, or order?
To cancel, you’ll need your order number and can use JB’s Live Chat (fastest), their online Help & Support form, call the store, or visit in person. For services like phone plans or warranties, JB staff can direct you to the relevant provider. The sooner you act-especially before dispatch—the smoother the process.
Are there cancellation fees or costs with JB Hi-Fi?
No, JB Hi-Fi doesn’t charge cancellation fees if your order qualifies. You’ll get a full refund, though delivery fees might not be refunded once used. If you cancel an appliance delivery with less than 24 hours’ notice, a re-delivery fee may apply. Otherwise, it’s a straightforward and cost-free process.
How fast does JB Hi-Fi process cancellations?
Online cancellations should be done within hours of purchase for best results. Click & Collect orders can be cancelled anytime before pickup, with JB holding items for 21–30 days. For pre-orders or large deliveries, aim to cancel at least 24 hours in advance. Once an item is shipped, you’ll need to go through a return instead
Tried to cancel but JB Hi-Fi made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.