• eBay Money Back Guarantee (MBG):
  
  
  • Covers items that don’t arrive, are faulty, damaged, or significantly different from the description.
    
    
  • Applies to nearly all categories except vehicles, real estate, businesses, services, and classified ads.
    
    
  • Requires payments via approved methods (PayPal, credit card via eBay, Afterpay, etc.).
    
    
• Change of Mind Returns:
  
  
  • Dependent on seller policy. If sellers offer returns (often 30 days), you may return items even if nothing is wrong.
    
    
  • No returns allowed if explicitly stated by the seller unless item is faulty or not as described.
    
    
• Exclusions:
  
  
  • Purchases made through offline methods (cash or bank transfer outside eBay).
    
    
  • Used/damaged items caused by buyer’s misuse or buyer's remorse after usage.
    

Step-by-Step Guide:

1. Initiate Return via eBay:
   
   
   • Go to your Purchase History and select the problematic transaction.
     
     
   • Choose “I didn’t receive it” for undelivered items or “Return this item” for returns.
     
     
2. Select Reason & Provide Evidence:
   
   
   • Clearly pick the reason for your return.
     
     
   • Upload photos or additional proof if the item is faulty or incorrect.
     
     
3. Wait for Seller Response (up to 3 business days):
   
   
   • Seller may approve the refund, provide a return shipping label, or dispute the claim.
     
     
4. Ship the Item Back (if required):
   
   
   • Use the provided return shipping label or send with tracking. For items over AU $750, include signature confirmation.
     
     
5. Receive Your Refund:
   
   
   • Upon seller receiving and inspecting your return (typically within 2 business days), the refund is processed.
     
     
6. Escalate to eBay (if needed):
   
   
   • If seller doesn’t respond or resolve within 3 business days, click “Ask eBay to step in”.
     
     
   • eBay typically resolves within 48 hours.
     
     
7. Confirm Case Closure:
   
   
   • Ensure your refund is received before closing the case on eBay’s Resolution Centre.
     

• Initial Reporting:
  You must report issues within 30 calendar days of delivery or expected delivery.
  
  
• Seller Response:
  Sellers have up to 3 business days to respond to your claim.
  
  
• eBay Resolution:
  If escalated, eBay usually resolves cases within 2 additional days.
  
  
• Refund Processing (after approval):
  
  
  • PayPal: Typically within 1-2 days.
    
    
  • Credit/Debit Card: 3-5 business days.
    
    
  • Afterpay/Klarna: Adjusted/refunded within 5-7 business days.
    
    
• Total Expected Timeframe:
  Typically 1-2 weeks for straightforward cases. Return-required scenarios might take 2-3 weeks considering postage times.
  

• Original Payment Method (default):
  
  
  • Credit/Debit Card: Refund back to your card.
    
    
  • PayPal: Immediate credit to your PayPal balance.
    
    
  • Afterpay/Klarna: Adjustments or refunds through BNPL provider.
    
    
  • Bank Transfer: Direct refund to your bank account.
    
    
• Split Payments:
  
  
  • Refunds proportionally to each original payment method.
    
    
• Partial Refunds:
  
  
  • Negotiable through eBay messaging if buyer and seller agree.
    
    
• No Cash/Cheque:
  
  
  • All refunds handled electronically via original payment channels.
    

• Seller Non-Responsiveness:
  
  
  • Delays due to unresponsive sellers. Always escalate promptly.
    
    
• Item Marked Delivered but Missing:
  
  
  • Challenging if tracking shows delivered. Always ensure secure delivery options (signature confirmation recommended).
    
    
• Delayed Refunds:
  
  
  • Banking or processing delays occasionally extend refund times beyond eBay's usual estimate.
    
    
• Return Condition Disputes:
  
  
  • Sellers disputing returned item's condition. Document your return carefully (photos recommended).
    
    
• Return Without Tracking:
  
  
  • Always use tracked shipping. Lack of tracking can cause refund denials.
    
    
• Processing Issues (Expired Cards/Accounts):
  
  
  • If your card is expired, contact eBay or your bank immediately to reroute your refund.