How to file a complaint and get quick results from eBay
How to complain to eBay and get real results
We’ll help you file a complaint with eBay and push for a real response.
How to submit a complaint with eBay
Use the Resolution Centre. Log into your eBay account, select your issue type (e.g., item not received, significantly not as described), and follow prompts to contact the seller. Escalate to eBay support after 3 business days if unresolved.
Contact eBay Customer Support (Service Issues):
- Phone: Call eBay Australia directly at 1800 322 928 (toll-free). Have your account info ready.
- Request Callback: Navigate to eBay Help and select "Have us call you" to avoid hold times.
- Live Chat: Available weekdays (8am–8pm AET) and weekends (9am–7pm) via eBay’s Help section.
Social Media:
Contact via Twitter at @eBayAU or globally via @AskeBay.
Note: eBay does not offer in-person complaint services. Utilise the online methods for tracking and security.
Initial Seller Response:
When using eBay’s Resolution Centre, the seller has 3 business days to respond and attempt resolution (refund, return, replacement).
Escalation to eBay:
If unresolved by the seller, escalate the case directly to eBay by clicking "Ask eBay to step in". eBay typically responds within 48 hours, reviews evidence (messages, tracking, photos), and usually issues refunds within 3-5 business days if your claim is valid.
Account & Service Issues:
For complaints regarding account suspensions, billing errors, or technical issues, customer support agents investigate, verify details, and aim to resolve promptly or escalate internally for more complex matters.
Communication & Resolution:
eBay updates you via email and messages throughout the process. Most disputes resolve internally within one to two weeks, often faster for straightforward claims
Common complaints against eBay
Item Not Received or Significantly Not as Described:
Top buyer complaints involve items never arriving or arriving damaged, incorrect, or counterfeit.
Seller Scams & Fraud:
Fraudulent listings, off-platform scams, or sellers disappearing after payment.
Customer Service Difficulties:
Hard to reach customer support, inconsistent responses, and long wait times.
Account Suspension & Restrictions:
Unexpected account suspensions or restrictions, often perceived as unclear or unfair by affected users.
Buyer or Seller Abuses:
Unfair return demands, refund abuse, unjust negative feedback, and misuse of the platform by either buyers or sellers.
Shipping & Delivery Problems:
Delays, lost parcels, issues with couriers or international shipments.
Payment & Refund Issues:
Delays or confusion with refunds, payout delays for sellers using eBay Managed Payments, or PayPal issues.
Got an issue with eBay? Send your complaint instantly!
Real eBay complaints and how they were resolved
Never Received Item – Full Refund via Money Back Guarantee: Buyer ordered a collectible coin that never arrived. Seller unresponsive. eBay reviewed, verified no delivery confirmation, and refunded within days.
Counterfeit Product – Return & Refund: Buyer received fake handbag. Opened a "Significantly Not as Described" case. eBay instructed item destruction (to prevent recirculation) and refunded fully.
Seller Complaint (Buyer Fraud) – Partial Resolution: Seller received returned laptop with swapped parts. After proof (photos, serial numbers), eBay refunded buyer but protected seller by not charging the refund back.
Internal Escalation:
If initial support unsatisfactory, explicitly request escalation to a supervisor or eBay’s specialist teams (Trust & Safety, Policy Team).
Community & Social Media:
Post detailed issues on eBay Community Forums or contact via Twitter @AskeBay for additional escalation visibility.
External Escalation:
- Fair Trading or ACCC: If eBay breaches consumer law or promises, file complaints with state-based Fair Trading or the ACCC.
- Financial Disputes (AFCA): If unresolved payment issues via PayPal or Managed Payments, escalate to AFCA.
- Bank Chargebacks: For unresolved financial disputes, file a chargeback through your credit card issuer.
- Legal Action: Small claims court or tribunal for significant unresolved losses.
- Report Fraud: Police or cybercrime reporting (e.g., Scamwatch) for fraudulent transactions.
Australian Competition & Consumer Commission (ACCC):
Report systemic consumer law breaches or misleading conduct.
- Website: accc.gov.au
- Contact Form: Report to ACCC
State Fair Trading Offices:
Mediate unresolved eBay disputes; file via your state’s office (e.g., NSW Fair Trading, VIC Consumer Affairs).
Australian Financial Complaints Authority (AFCA):
For unresolved financial payment issues involving PayPal or eBay’s managed payments provider.
- Website: afca.org.au
- Phone: 1800 931 678
Bank Chargebacks:
Dispute unresolved charges via your bank/credit card provider directly.
- eBay Resolution Centre: Open item disputes
- Contact eBay Customer Support: Callback, chat, and phone
- Phone Numbers:
- General Support: 1800 322 928
- Alternate Contact: 1800 093 577
- General Support: 1800 322 928
- eBay Money Back Guarantee Policy
- Community Forums: community.ebay.com.au
- Twitter: @eBayAU, @AskeBay
- ACCC Report Form
- Scamwatch: Report online fraud/scams
- PayPal Resolution Centre: PayPal transaction disputes
Need a eBay resolution fast?
Submit your complaint with
eBay
now.
COMPLAINTS SENT THROUGH AJUST
name
•
date
Outcome Sought
Apology
Compensation
Other
name
•
date
Outcome Sought
Apology
Compensation
Other
name
•
date
Outcome Sought
Apology
Compensation
Other
name
•
date
Outcome Sought
Apology
Compensation
Other
name
•
date
Outcome Sought
Apology
Compensation
Other
name
•
date
Outcome Sought
Apology
Compensation
Other
name
•
date
Outcome Sought
Apology
Compensation
Other
name
•
date
Outcome Sought
Apology
Compensation
Other
name
•
date
Outcome Sought
Apology
Compensation
Other
name
•
date
Outcome Sought
Apology
Compensation
Other