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eBay
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Edited by:
Ajust Content Team
Last updated:
August 12, 2025
AI-sourced. Human-edited. Made clear for you.

How to submit a complaint with
eBay
 

Use the Resolution Centre. Log into your eBay account, select your issue type (e.g., item not received, significantly not as described), and follow prompts to contact the seller. Escalate to eBay support after 3 business days if unresolved.

Contact eBay Customer Support (Service Issues):

  • Phone: Call eBay Australia directly at 1800 322 928 (toll-free). Have your account info ready.

  • Request Callback: Navigate to eBay Help and select "Have us call you" to avoid hold times.

  • Live Chat: Available weekdays (8am–8pm AET) and weekends (9am–7pm) via eBay’s Help section.

Social Media:
 Contact via Twitter at @eBayAU or globally via @AskeBay.

Note: eBay does not offer in-person complaint services. Utilise the online methods for tracking and security.

What happens after you submit a complaint to eBay?

Initial Seller Response:
 When using eBay’s Resolution Centre, the seller has 3 business days to respond and attempt resolution (refund, return, replacement).

Escalation to eBay:
 If unresolved by the seller, escalate the case directly to eBay by clicking "Ask eBay to step in". eBay typically responds within 48 hours, reviews evidence (messages, tracking, photos), and usually issues refunds within 3-5 business days if your claim is valid.

Account & Service Issues:
 For complaints regarding account suspensions, billing errors, or technical issues, customer support agents investigate, verify details, and aim to resolve promptly or escalate internally for more complex matters.

Communication & Resolution:
 eBay updates you via email and messages throughout the process. Most disputes resolve internally within one to two weeks, often faster for straightforward claims

Common complaints against
eBay

Item Not Received or Significantly Not as Described:
 Top buyer complaints involve items never arriving or arriving damaged, incorrect, or counterfeit.

Seller Scams & Fraud:
 Fraudulent listings, off-platform scams, or sellers disappearing after payment.

Customer Service Difficulties:
 Hard to reach customer support, inconsistent responses, and long wait times.

Account Suspension & Restrictions:
 Unexpected account suspensions or restrictions, often perceived as unclear or unfair by affected users.

Buyer or Seller Abuses:
 Unfair return demands, refund abuse, unjust negative feedback, and misuse of the platform by either buyers or sellers.

Shipping & Delivery Problems:
 Delays, lost parcels, issues with couriers or international shipments.

Payment & Refund Issues:
 Delays or confusion with refunds, payout delays for sellers using eBay Managed Payments, or PayPal issues.

Complaints submitted through Ajust

I bought a heat lamp that arrived broken and dirty. The seller kept delaying with promises of a replacement or refund that never came. By the time I realised I was being strung along, the window to escalate had closed. It felt like I was deliberately stalled until it was too late to act. - Carola

I sold a few items on eBay while going through financial hardship, but after updating my details, they locked me out. Despite proving my identity, I’ve been blocked from accessing my $1400 earnings. I’m a single mum and it’s devastating that eBay refuses to help. - Alysha

I was sent a $30 blanket instead of the full $99 Disney set I ordered, and eBay wouldn’t help unless I returned it. As a pensioner with spinal issues, I can’t just ship things back. I felt ignored and ripped off. - Verity

The SSD I bought was dead on arrival. I returned it, but the seller claimed the item wasn’t in the package and refused to refund. eBay just echoed that they don’t accept returns. I followed all the rules and still got nothing. - Peter

How other consumers
eBay
 complaints got resolved

Never Received Item – Full Refund via Money Back Guarantee: Buyer ordered a collectible coin that never arrived. Seller unresponsive. eBay reviewed, verified no delivery confirmation, and refunded within days.

Counterfeit Product – Return & Refund: Buyer received fake handbag. Opened a "Significantly Not as Described" case. eBay instructed item destruction (to prevent recirculation) and refunded fully.

Seller Complaint (Buyer Fraud) – Partial Resolution: Seller received returned laptop with swapped parts. After proof (photos, serial numbers), eBay refunded buyer but protected seller by not charging the refund back.

How to escalate a complaint with eBay

Internal Escalation:
 If initial support unsatisfactory, explicitly request escalation to a supervisor or eBay’s specialist teams (Trust & Safety, Policy Team).

Community & Social Media:
 Post detailed issues on eBay Community Forums or contact via Twitter @AskeBay for additional escalation visibility.

External Escalation:

  • Fair Trading or ACCC: If eBay breaches consumer law or promises, file complaints with state-based Fair Trading or the ACCC.

  • Financial Disputes (AFCA): If unresolved payment issues via PayPal or Managed Payments, escalate to AFCA.

  • Bank Chargebacks: For unresolved financial disputes, file a chargeback through your credit card issuer.

  • Legal Action: Small claims court or tribunal for significant unresolved losses.

  • Report Fraud: Police or cybercrime reporting (e.g., Scamwatch) for fraudulent transactions.

Regulatory & Ombudsman Information for eBay

Australian Competition & Consumer Commission (ACCC):
 Report systemic consumer law breaches or misleading conduct.

State Fair Trading Offices:
 Mediate unresolved eBay disputes; file via your state’s office (e.g., NSW Fair Trading, VIC Consumer Affairs).

Australian Financial Complaints Authority (AFCA):
 For unresolved financial payment issues involving PayPal or eBay’s managed payments provider.

Bank Chargebacks:
 Dispute unresolved charges via your bank/credit card provider directly.

Official eBay Complaint Resources & Links

eBay
Complaints FAQs

How do I submit a complaint to eBay the fastest way possible?

Use eBay’s Resolution Centre to submit your issue and contact the seller directly. It’s the quickest way to begin the complaint process. If the seller doesn’t respond within 3 business days, you can escalate it to eBay. For instant help, use live chat or request a callback via the Help section-no need to wait on hold.

What happens after I file a complaint on eBay?

After filing a complaint, the seller has 3 business days to respond. If unresolved, escalate to eBay, who typically reviews and responds within 48 hours. eBay assesses messages, delivery tracking, and photos before issuing refunds within 3–5 business days. For service-related issues, support agents may escalate the matter internally.

What are the most common eBay complaints—and can they be resolved?

The most common complaints include missing items, counterfeit products, fraud, shipping issues, and refund delays. Most can be resolved via eBay’s Resolution Centre or with help from eBay support. If issues persist, buyers can escalate through external regulators like the ACCC or AFCA for financial matters.

Can I take action if eBay doesn’t resolve my complaint?

Yes, if eBay doesn’t resolve your issue, you can escalate externally. Contact Fair Trading, the ACCC, or AFCA for financial matters. You can also request a bank chargeback or pursue small claims court. These steps are especially helpful if you feel your consumer rights under Australian law were ignored.

You’ve done your part, now it’s time to hold
eBay
accountable.

Take the final step and submit a complaint that gets seen and responded to.

File your complaint now