If you have an issue with a Dyson product or service, follow these clear steps for quick submission:

1. Online & Phone:

• Phone: Call Dyson Customer Care directly at 1800 239 766 (Mon–Fri 8am–6pm, Sat 8am–5pm AEST). Have your product’s serial number handy.
  
  
• Live Chat: Initiate a live chat via the Dyson Australia website. Look for the chat icon on the bottom-right corner.
  
  
• Facebook Messenger: Message Dyson’s official Facebook page for quick online support.
  
  

2. Email:

• Send your complaint details to aucustomercare@dyson.com.
  
  
• Include your contact information, product model, serial number, proof of purchase, and clearly describe your complaint.
  
  
• Expect a response typically within 1–2 business days.
  
  

3. In-Person at Service Centre:

• Visit a Dyson Service Centre or Demo Store for face-to-face assistance.
  
  
• Call ahead to book appointments for complex complaints or repairs.
  
  

4. Via Dyson Link App:

• If using a Dyson smart device, submit issues via the Dyson Link App’s support section.
  
  
• For complex matters, phone or email are recommended for quicker resolutions.
  

Dyson’s complaint process aims to solve your issues quickly and efficiently:

• Initial Contact & Troubleshooting:
  A Dyson Customer Care representative logs your issue, troubleshoots immediately, and provides resolution steps.
  
  
• Warranty Verification & Repairs:
  For warranty-covered products, Dyson typically arranges immediate repairs or replacement parts. They may send you a reply-paid label to return products for inspection or repairs.
  
  
• Communication & Updates:
  Dyson keeps you informed of the resolution timeline and expected outcomes via your chosen method (phone, email, or chat).
  
  
• Case Management & Escalation:
  Each complaint receives a unique case reference number for easy follow-up. Difficult complaints can be escalated to supervisors or case managers for faster resolution.
  
  
• Resolution Timeframes:
  Simple issues (troubleshooting or replacement parts) are often resolved immediately. Warranty replacements usually take around 1–2 weeks, with longer waits possible for complex issues or out-of-stock parts.
  

Dyson complies with Australian Consumer Law (ACL), ensuring your rights to refunds, replacements, or repairs for major product failures.

These are recurring issues customers face with Dyson products and services:

• Battery & Performance Issues:
  Common complaints include batteries losing charge quickly, reduced suction power, or frequent clogs. Dyson generally addresses these issues by offering free replacement batteries (under warranty) or detailed troubleshooting support.
  
  
• Product Quality & Reliability Concerns:
  Some customers report early breakdowns or product failures. Dyson typically remedies these through warranty repairs or replacements, though repeated issues can frustrate consumers.
  
  
• Customer Service Frustrations:
  Reports of rude customer service representatives, long wait times, or disconnected chats occur occasionally, particularly during peak periods. Dyson is working on improving responsiveness to minimise these issues.
  
  
• Warranty & Repair Delays:
  Lengthy delays during warranty repairs or replacements are a frequent concern, with some customers repeatedly asked to perform basic troubleshooting before getting substantive assistance. Persistent follow-up is sometimes required.
  
  
• Price vs. Value Complaints:
  Due to Dyson’s premium pricing, customers can be especially frustrated if products don’t meet durability expectations. Dyson generally attempts resolution by providing free repairs, replacements, or usage tips.