Trying to cancel Dyson? Avoid the runaround.
Can you cancel your Dyson subscription? Check eligibility and conditions
Dyson Australia allows order cancellations or returns within 14 days of delivery for change of mind, provided the item is unused, unopened, and in original packaging. To cancel, contact Dyson directly via email, phone, or post. Note that you cannot cancel or adjust orders online once placed.
- Extended Returns: Occasionally, Dyson offers promotional "Money Back Guarantees" (such as 45-day trials). Check your order details to confirm if an extended period applies.
- Restrictions: Personalised items or opened products may not be eligible for returns unless defective. Faulty items are covered by Australian Consumer Law for repair, replacement, or refund.
Quick tip: For best results, contact Dyson immediately after placing your order if you need a cancellation.
How to cancel a Dyson subscription, service or order
Dyson does not offer subscriptions, but here's how to cancel an order or initiate a return:
Order Cancellation Steps:
- Contact Dyson Customer Care ASAP:
- Phone: 1800 239 766
- Email: aucustomercare@dyson.com
- Order Status Check:
Dyson support can confirm if your order can still be cancelled or if it's already shipped. - If Already Shipped:
- Accept delivery and initiate a return within 14 days by notifying Dyson.
- Dyson provides a prepaid Australia Post return label.
- Accept delivery and initiate a return within 14 days by notifying Dyson.
- Return Your Product:
- Ensure the item is unused, unopened, and includes all original packaging.
- Use Dyson’s provided label and drop off at your nearest Australia Post location.
- Ensure the item is unused, unopened, and includes all original packaging.
- Refund Processing:
Dyson will refund your purchase once the returned item passes inspection.
Always obtain cancellation confirmation and keep communication records.
How long does a Dyson cancellation take?
- Immediate Action: Cancel your order within hours of purchase for the best chance to stop shipment.
- Standard Return Deadline: 14 days from delivery date for change-of-mind returns.
- Promotional Return Period: Dyson’s promotional guarantees (e.g., 45 days) require notification within the specified timeframe.
After initiating a return, promptly send the item back using Dyson's prepaid label. Refunds typically occur within 5–7 business days of Dyson receiving the product.
If Dyson cancels your order (e.g., due to stock issues), refunds are processed promptly.
Dyson cancellation fees and final charges – what to expect
Dyson Australia does not impose any cancellation fees for eligible change-of-mind cancellations.
- No Restocking Fees: Receive a full refund of your product price.
- Return Shipping Covered: Dyson provides a prepaid return label at no extra cost.
- Original Shipping Fees: Usually not refunded unless cancellation is due to Dyson’s error or a defective product.
Ensure your item remains unopened and unused to avoid reduced refunds.
Dyson cases submitted through Ajust
I expected Dyson quality, but the Submarine Mop was a constant hassle. It jammed, lost parts, and ended up making my floors dirtier. I just wanted to swap it for a model that actually worked without all the fiddling. - Sian
I bought a Dyson vacuum that never worked properly. Even after repairs, the performance was nowhere near my older model. I just wanted to return it and get something that actually worked. - Andrew
I paid nearly $10,000 for Dyson air conditioners that ended up making my asthma worse. One broke completely and parts weren’t even available. I’ve tried for months to cancel and get it sorted but nothing. - Roslyn
Consumer experiences with Dyson cancellations
Quick Resolutions: Customers reported that Dyson customer support quickly resolved cancellation requests made shortly after purchase, often within minutes.
Complex Cancellations: Some customers found cancellations challenging if orders moved quickly into dispatch, requiring returns rather than outright cancellations.
Refund Delays: Rare cases highlighted refund delays, especially during busy periods or after unexpected cancellations by Dyson due to security reasons.
Dyson Cancellation FAQs
Can I cancel a Dyson subscription in Australia?
You can’t cancel a Dyson subscription-because Dyson Australia doesn’t offer subscriptions. You can, however, cancel an order or return a product. Orders can only be cancelled by contacting Dyson directly via phone or email, ideally within hours of purchase. If it’s already shipped, you’ll need to accept delivery and return it within 14 days, unused and unopened, to qualify for a refund.
What’s Dyson’s return policy if I change my mind?
Dyson Australia offers a 14-day return window for change-of-mind, as long as the item is unused, unopened, and in original packaging. Occasionally, Dyson runs promotional offers like a 45-day Money Back Guarantee—so always check your order terms. To return a product, contact Dyson Customer Care and use the provided prepaid return label to send it back via Australia Post.
How fast do Dyson cancellations and refunds process?
If your Dyson order is cancelled before shipping, refunds are usually quick. If it’s already shipped, returns must be lodged within 14 days of delivery. Once your product is received and passes inspection, refunds are typically issued within 5–7 business days. Always keep proof of return and cancellation confirmation to avoid delays.
Are there any fees for cancelling a Dyson order?
No, Dyson Australia doesn’t charge cancellation or restocking fees for eligible change-of-mind returns. They even cover return shipping via a prepaid label. However, initial shipping fees may not be refunded unless the cancellation is due to Dyson’s error or a faulty product. To avoid any deductions, make sure the item is unopened and unused.
Tried to cancel but Dyson made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.