Trying to cancel

Dyson

? We’ll help you do it properly.

 Dyson Australia allows order cancellations or returns within 14 days of delivery for change of mind, provided the item is unused, unopened, and in original packaging. To cancel, contact Dyson directly via email, phone, or post. Note that you cannot cancel or adjust orders online once placed.

• Extended Returns: Occasionally, Dyson offers promotional "Money Back Guarantees" (such as 45-day trials). Check your order details to confirm if an extended period applies.
  
  
• Restrictions: Personalised items or opened products may not be eligible for returns unless defective. Faulty items are covered by Australian Consumer Law for repair, replacement, or refund.
  
  

Quick tip: For best results, contact Dyson immediately after placing your order if you need a cancellation.

Dyson does not offer subscriptions, but here's how to cancel an order or initiate a return:

Order Cancellation Steps:

1. Contact Dyson Customer Care ASAP:
   
   
   • Phone: 1800 239 766
   • Email: aucustomercare@dyson.com
     
     
2. Order Status Check:
   Dyson support can confirm if your order can still be cancelled or if it's already shipped.
   
   
3. If Already Shipped:
   
   
   • Accept delivery and initiate a return within 14 days by notifying Dyson.
     
     
   • Dyson provides a prepaid Australia Post return label.
     
     
4. Return Your Product:
   
   
   • Ensure the item is unused, unopened, and includes all original packaging.
     
     
   • Use Dyson’s provided label and drop off at your nearest Australia Post location.
     
     
5. Refund Processing:
   Dyson will refund your purchase once the returned item passes inspection.
   

Always obtain cancellation confirmation and keep communication records.

• Immediate Action: Cancel your order within hours of purchase for the best chance to stop shipment.
  
  
• Standard Return Deadline: 14 days from delivery date for change-of-mind returns.
  
  
• Promotional Return Period: Dyson’s promotional guarantees (e.g., 45 days) require notification within the specified timeframe.
  
  

After initiating a return, promptly send the item back using Dyson's prepaid label. Refunds typically occur within 5–7 business days of Dyson receiving the product.

If Dyson cancels your order (e.g., due to stock issues), refunds are processed promptly.

 Dyson Australia does not impose any cancellation fees for eligible change-of-mind cancellations.

• No Restocking Fees: Receive a full refund of your product price.
  
  
• Return Shipping Covered: Dyson provides a prepaid return label at no extra cost.
  
  
• Original Shipping Fees: Usually not refunded unless cancellation is due to Dyson’s error or a defective product.
  
  

Ensure your item remains unopened and unused to avoid reduced refunds.