How to file a complaint and get quick results from Dodo


How to complain to Dodo and get real results
We’ll help you file a complaint with Dodo and push for a real response.
How to submit a complaint with Dodo
Lodging a complaint with Dodo is straightforward. Here’s how to get the fastest resolution:
- Call Dodo Support: Dial 13 Dodo (13 36 36). Clearly state you’re making a complaint and describe the issue. This applies to both Internet/Mobile and Energy services.
- Send an Email: Use customercare@dodo.com.au with your account number, contact info, and issue details. For privacy concerns, use privacy@dodo.com.au.
- Online Options: Log into My Dodo and submit a complaint via your account, or use Dodo’s online form/live chat.
- Post a Letter (optional): Send mail to Dodo Complaints Team, PO Box 631, Collins St West, VIC 8007. Include all identifying details and supporting documents.
📌 Tip: Keep records. Note down any reference number or staff name for future follow-ups. Dodo acknowledges written complaints within 48 business hours.
Dodo aims to resolve complaints quickly, often on the first contact. If it can't be fixed immediately:
- You’ll be given a resolution timeframe (e.g., billing issues in 1–2 days, technical issues may take longer).
- You’ll be kept informed with updates if it drags on.
- Written complaints usually receive a reply within 5 business days.
- Escalated complaints are managed by a dedicated complaints team.
📌 Note: You’ll never be penalised for complaining. Always ask for an ETA and a case reference number.
Common complaints against Dodo
These are the top complaint themes from Dodo customers:
- Internet speed & dropouts – Slow or unreliable connections, especially during peak hours.
- Customer service frustration – Long hold times, robotic replies, or unclear escalation.
- Billing errors – Unexpected fees, wrong amounts, or solar tariff changes without notice.
- Setup issues – Missed technician visits, no modem delivery, delays in activation.
- Account changes – Unauthorised cancellations or plan changes during transitions (e.g., NBN migration).
📌 Pro tip: Include proof in your complaint (e.g., screenshots, speed tests, bills).

Got an issue with Dodo? Send your complaint instantly!
Real Dodo complaints and how they were resolved
$900 Billing Error Fixed: A customer disputed a high energy bill with meter photos. Dodo corrected it within days.
Internet Speed Restored: A broadband user escalated ongoing speed issues; a technician found a line fault and resolved it.
Mobile Reconnection After Ombudsman: A mobile disconnection was reversed with compensation after a TIO complaint.
- Ask for a Manager: If the first Dodo customer service rep can’t help, request escalation. Calmly explain the issue and the result you expect.
- Email Complaints Team: Follow up with customercare@dodo.com.au, referencing your case.
- Set Expectations: Ask for a resolution timeline. Urgent issues (e.g., no internet while working from home) may be prioritised.
- Keep Records: Document every contact - names, dates, promises. This helps if you need to escalate further.
📌 Escalation often leads to better outcomes like credits, faster responses, or plan changes.

If Dodo doesn’t resolve your complaint within 10 business days or you reach a deadlock:
- TIO (Telecommunications): Lodge a free complaint at tio.com.au or call 1800 062 058.
- Energy Ombudsman: Use your state body (e.g., EWOV in VIC: 1800 500 509, EWON in NSW: 1800 246 545).
- ACCC or ACMA: For serious or systemic issues (misleading conduct, non-compliance), report to ACCC or ACMA.
📌 Mentioning you're aware of the Ombudsman process can accelerate internal escalation.
- Dodo Complaints Page
- Dodo Complaints Handling Policy (PDF on site)
- Contact Numbers: 13 Dodo (13 36 36)
- Live Chat: Available via Dodo website
- Email: customercare@dodo.com.au (general), privacy@dodo.com.au (privacy)
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