Dodo
Complaints

How to file a complaint and get quick results from
Dodo

Edited by:
Ajust Content Team
Last updated
June 3, 2025
Our AI curates essential insights from across the web, while expert human writers craft content that's clear and easy to understand.

How to complain to
Dodo
and get real results

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Dodo
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Edited by:
Ajust Content Team
Last updated:
June 3, 2025
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How to submit a complaint with
Dodo
 

 Lodging a complaint with Dodo is straightforward. Here’s how to get the fastest resolution:

  • Call Dodo Support: Dial 13 Dodo (13 36 36). Clearly state you’re making a complaint and describe the issue. This applies to both Internet/Mobile and Energy services.

  • Send an Email: Use customercare@dodo.com.au with your account number, contact info, and issue details. For privacy concerns, use privacy@dodo.com.au.

  • Online Options: Log into My Dodo and submit a complaint via your account, or use Dodo’s online form/live chat.

  • Post a Letter (optional): Send mail to Dodo Complaints Team, PO Box 631, Collins St West, VIC 8007. Include all identifying details and supporting documents.

📌 Tip: Keep records. Note down any reference number or staff name for future follow-ups. Dodo acknowledges written complaints within 48 business hours.

What happens after you submit a complaint to Dodo ?

 Dodo aims to resolve complaints quickly, often on the first contact. If it can't be fixed immediately:

  • You’ll be given a resolution timeframe (e.g., billing issues in 1–2 days, technical issues may take longer).

  • You’ll be kept informed with updates if it drags on.

  • Written complaints usually receive a reply within 5 business days.

  • Escalated complaints are managed by a dedicated complaints team.

📌 Note: You’ll never be penalised for complaining. Always ask for an ETA and a case reference number.

Common complaints against
Dodo

 These are the top complaint themes from Dodo customers:

  • Internet speed & dropouts – Slow or unreliable connections, especially during peak hours.

  • Customer service frustration – Long hold times, robotic replies, or unclear escalation.

  • Billing errors – Unexpected fees, wrong amounts, or solar tariff changes without notice.

  • Setup issues – Missed technician visits, no modem delivery, delays in activation.

  • Account changes – Unauthorised cancellations or plan changes during transitions (e.g., NBN migration).

📌 Pro tip: Include proof in your complaint (e.g., screenshots, speed tests, bills).

Got an issue with
Dodo
? Send your complaint instantly!

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Real
Dodo
 complaints and how they were resolved

$900 Billing Error Fixed: A customer disputed a high energy bill with meter photos. Dodo corrected it within days.

Internet Speed Restored: A broadband user escalated ongoing speed issues; a technician found a line fault and resolved it.

Mobile Reconnection After Ombudsman: A mobile disconnection was reversed with compensation after a TIO complaint.

How to escalate a complaint with Dodo

  • Ask for a Manager: If the first Dodo customer service rep can’t help, request escalation. Calmly explain the issue and the result you expect.

  • Email Complaints Team: Follow up with customercare@dodo.com.au, referencing your case.

  • Set Expectations: Ask for a resolution timeline. Urgent issues (e.g., no internet while working from home) may be prioritised.

  • Keep Records: Document every contact - names, dates, promises. This helps if you need to escalate further.

📌 Escalation often leads to better outcomes like credits, faster responses, or plan changes.

Regulatory & Ombudsman Information for Dodo

If Dodo doesn’t resolve your complaint within 10 business days or you reach a deadlock:

  • TIO (Telecommunications): Lodge a free complaint at tio.com.au or call 1800 062 058.

  • Energy Ombudsman: Use your state body (e.g., EWOV in VIC: 1800 500 509, EWON in NSW: 1800 246 545).

  • ACCC or ACMA: For serious or systemic issues (misleading conduct, non-compliance), report to ACCC or ACMA.

📌 Mentioning you're aware of the Ombudsman process can accelerate internal escalation.

Official Dodo Complaint Resources & Links

  • Dodo Complaints Page

  • Dodo Complaints Handling Policy (PDF on site)

  • Contact Numbers: 13 Dodo (13 36 36)

  • Live Chat: Available via Dodo website

  • Email: customercare@dodo.com.au (general), privacy@dodo.com.au (privacy)

Need a
Dodo
 resolution fast?

Submit your complaint with

Dodo

now.

Need a
Dodo
Resolution Fast?

📞 Call 13 22 00 or visit Telstra’s website to lodge your complaint today.

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