Lodging a complaint with Dodo is straightforward. Here’s how to get the fastest resolution:

• Call Dodo Support: Dial 13 Dodo (13 36 36). Clearly state you’re making a complaint and describe the issue. This applies to both Internet/Mobile and Energy services.
  
  
• Send an Email: Use customercare@dodo.com.au with your account number, contact info, and issue details. For privacy concerns, use privacy@dodo.com.au.
  
  
• Online Options: Log into My Dodo and submit a complaint via your account, or use Dodo’s online form/live chat.
  
  
• Post a Letter (optional): Send mail to Dodo Complaints Team, PO Box 631, Collins St West, VIC 8007. Include all identifying details and supporting documents.
  
  

📌 Tip: Keep records. Note down any reference number or staff name for future follow-ups. Dodo acknowledges written complaints within 48 business hours.

 Dodo aims to resolve complaints quickly, often on the first contact. If it can't be fixed immediately:

• You’ll be given a resolution timeframe (e.g., billing issues in 1–2 days, technical issues may take longer).
  
  
• You’ll be kept informed with updates if it drags on.
  
  
• Written complaints usually receive a reply within 5 business days.
  
  
• Escalated complaints are managed by a dedicated complaints team.
  
  

📌 Note: You’ll never be penalised for complaining. Always ask for an ETA and a case reference number.

 These are the top complaint themes from Dodo customers:

• Internet speed & dropouts – Slow or unreliable connections, especially during peak hours.
  
  
• Customer service frustration – Long hold times, robotic replies, or unclear escalation.
  
  
• Billing errors – Unexpected fees, wrong amounts, or solar tariff changes without notice.
  
  
• Setup issues – Missed technician visits, no modem delivery, delays in activation.
  
  
• Account changes – Unauthorised cancellations or plan changes during transitions (e.g., NBN migration).
  
  

📌 Pro tip: Include proof in your complaint (e.g., screenshots, speed tests, bills).