Had an issue with
Amaysim
? Get a real response.

Ajust helps you send a clear complaint to
Amaysim
that actually gets through. No dead ends, just action.

80% Success
30X Faster
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Edited by:
Ajust Content Team
Last updated:
July 18, 2025
AI-sourced. Human-edited. Made clear for you.

How to submit a complaint with
Amaysim
 

Live Chat (Fastest)
Start via Amaysim’s Live Chat. Available weekdays 8am–6:45pm, weekends 10am–5:30pm. Clearly state "I want to lodge a complaint" to initiate the process.

Phone

  • From Amaysim mobile: Dial #567 (free call)

  • From other phones: 1300 808 300

  • Hours: Weekdays 9am–6pm, weekends 10am–5:30pm.

    (Have account details ready for quick verification.)

Online Complaint Form
Submit a detailed complaint through the official online form. Receive immediate confirmation and reference number.

Email (via Form Preferred)
Amaysim advises using the online form rather than direct email for faster processing. If needed, send complaints via the form on their website.

Postal Mail
Address complaints in writing to:
Amaysim Complaints
PO Box R567, Royal Exchange NSW 1225
(Slowest method, use as last resort.)

Tip: Clearly state your issue, desired outcome, and urgency when submitting. Always ask for your Complaint Reference Number for tracking.

What happens after you submit a complaint to Amaysim?

Immediate Acknowledgement
You'll promptly receive a Complaint Reference Number upon lodging your complaint.

Initial Response (Within 2 Business Days)
An Amaysim case manager contacts you to discuss or update on your complaint. Urgent issues (e.g., no service) receive priority attention.

Investigation & Resolution (Typically 15 Business Days or Less)
Amaysim investigates internally (network, billing, technical teams). Many simpler issues resolve sooner, often within days.

Communication & Updates
Regular updates via your preferred method (call/email). You can request status updates anytime using your reference number.

Resolution & Escalation
Once resolved, you'll receive confirmation detailing the outcome (e.g., service restoration, bill credit). If dissatisfied, you may request internal escalation for further review.

Follow-Up & Fairness
Amaysim ensures the resolution is correctly implemented. Their complaint handling aligns with Telecommunications Consumer Protections Code, ensuring fairness and accessibility.

Common complaints against
Amaysim

Network Coverage & Quality Issues
Frequent complaints about poor reception, dropped calls, or slow internet speeds, particularly in regional areas.

Unexpected Service Disruptions
Sudden loss or disconnection of service without prior warning, causing significant inconvenience.

Activation & Number Porting Delays
Issues activating new SIMs or transferring numbers, leaving users without service temporarily.

Billing & Payment Errors
Common issues include duplicate charges, incorrect fees, auto-renewal mistakes, or international roaming charge surprises.

Customer Service Problems
Long wait times, unanswered emails, or inconsistent information provided by customer support.

Plan Changes & Data Limitations
Frustration from forced migrations to different plans or confusion about data speed caps on unlimited plans.

Promotional Issues & Credits
Complaints about missing or incorrect application of promotional credits and bonuses.

Complaints submitted through Ajust

How other consumers
Amaysim
 complaints got resolved

Multi-day Network Outage – Compensated with Credit: Mark experienced a service disruption, affecting his work. He submitted a formal complaint. Amaysim promptly identified a tower upgrade issue. Service was restored swiftly and Amaysim credited one month's fee plus extra data.

Billing Double-Charge – Full Refund & Extra Credit: Samantha was double-charged her monthly plan renewal. She contacted live chat, provided proof (bank statement). Amaysim refunded it within 3 days and issued a goodwill credit.

Number Porting Delay – Fast Resolution after TIO Mention: David’s number transfer stalled and multiple delays left him unreachable. After mentioning a potential escalation to TIO, Amaysim expedited the resolution immediately and offered compensation.

How to escalate a complaint with Amaysim

1. Internal Escalation
Request escalation to a supervisor or senior case manager if initial response isn't satisfactory. Clearly state dissatisfaction and ask for higher-level review.

2. Telecommunications Industry Ombudsman (TIO)
If unresolved after internal attempts, escalate to TIO. Amaysim must respond swiftly upon TIO involvement, often prompting rapid resolution.

3. ACCC / ACMA (Regulators)
Report systemic or regulatory issues (misleading practices, privacy breaches) to ACCC or ACMA. Typically not for individual dispute resolution.

4. State Fair Trading (Secondary Option)
If related to a physical product (faulty phone) from Amaysim, contact NSW Fair Trading or your local consumer agency. Usually secondary to TIO escalation.

5. Legal Action (Rarely Needed)
Small claims tribunal as a final recourse, typically unnecessary given TIO effectiveness.

Tip: Keep detailed records of all interactions and complaint numbers for smooth escalation.

Regulatory & Ombudsman Information for Amaysim

Telecommunications Industry Ombudsman (TIO)
Primary independent body for unresolved telco complaints, offering mediation and binding decisions.

Australian Communications & Media Authority (ACMA)
Regulates industry standards and systemic compliance. Reports spam, privacy, or broader issues here.

Australian Competition & Consumer Commission (ACCC)
Report misleading, anti-competitive behavior or systemic ACL breaches.

State Fair Trading (Device Issues)
Useful for ACL rights around faulty devices purchased directly from Amaysim.

Official Amaysim Complaint Resources & Links

Amaysim
Complaints FAQs

You’ve done your part, now it’s time to hold
Amaysim
accountable.

Take the final step and submit a complaint that gets seen and responded to.