Had an issue with More Telecom? Get a real response.
How to submit a complaint with More Telecom
If your complaint about More Telecom is really about account issues, billing or fee disputes, and app problems, use the official contact form, the complaints policy, and the hardship support page first and keep the written trail together.
- Start in the right place: Use the official contact form, the complaints policy, and the hardship support page for More Telecom so the complaint lands with a team that can actually review it.
- Anchor the facts: Include account details, bills, screenshots, speed tests, and prior emails and explain what went wrong with Australian-based service provider, that is partly owned by Commonwealth bank.
- Name the complaint theme: Say if the issue is about account issues, billing or fee disputes, and app problems so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a bill correction, refund, service fix, credit, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
The first response from More Telecom often turns on how clearly the issue and evidence were set out when the complaint was lodged.
- Acknowledgement: You should get a case number, email, or some written sign that More Telecom has logged the complaint.
- Review: The business will usually look at account details, bills, screenshots, speed tests, and prior emails and the part of the service tied to the complaint.
- Response: A useful answer should explain what More Telecom found and whether it will offer a bill correction, refund, service fix, credit, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against More Telecom
The complaint themes most likely to matter for More Telecom are below. Use the one that best matches your issue.
- Account issues: A recurring friction point that is worth naming clearly in your complaint.
- Billing or fee disputes: Charges that look wrong, fees you did not expect, or corrections that drag.
- App problems: A recurring friction point that is worth naming clearly in your complaint.
- Slow support: Slow replies, handballs between teams, or support that misses the actual problem.
More Telecom complaints submitted through Ajust
Escalation is strongest when you keep the same written history and the same unresolved point in front of More Telecom.
- Escalate internally first: Ask More Telecom to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually the Telecommunications Industry Ombudsman after the provider's complaints process.
Complaints about More Telecom do not have to end with the internal response, especially if the complaint still turns on account issues, billing or fee disputes, and app problems.
- Main external path: the Telecommunications Industry Ombudsman after the provider's complaints process
- Why this route matters: ACMA may be relevant for broader communications or compliance issues, but TIO is the main consumer escalation path.
- Before you escalate: Keep your full More Telecom complaint trail together, including receipts, screenshots, emails, and any written responses.
Use one of these official More Telecom complaint routes first. If possible, keep the complaint in writing.
- Official contact: https://www.more.com.au/make-a-complaint
- Complaints policy: https://www.more.com.au/policies
- Hardship support: https://www.more.com.au/make-a-complaint
- In-person support: N/A
- Email: complaints@moretelecom.com.au
- Phone: 1800 733 368
More Telecom Complaints FAQs
Where should a formal complaint to More Telecom go first?
If you want the complaint on record, use the official contact form, the complaints policy, and the hardship support page rather than a casual enquiry path. Keep the whole complaint in one written thread if you can.
What should I expect once More Telecom has my complaint?
Most complaints follow the same pattern: logged, reviewed, answered. Keep the reference number and push back in writing if the outcome is weak.
What complaint issues come up most often for More Telecom?
Most complaints in this provider type revolve around account issues, billing or fee disputes, and app problems. If your issue fits one of those patterns, say so directly.
Where can I escalate a complaint about More Telecom externally?
The external route depends on the provider type, but for this business the main pathway is the Telecommunications Industry Ombudsman after the provider's complaints process.
You’ve done your part, now it’s time to hold More Telecom accountable.
Take the final step and submit a complaint that gets seen and responded to.