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Woolworths

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Woolworths is Australia’s go-to supermarket for millions of shoppers every week, and its customer service reflects a commitment to making shopping simple and reliable. From friendly in-store assistance to helpful online support channels like live chat, email, and phone, Woolworths offers a wide range of options to help customers get issues resolved.

Whether it’s a refund for damaged produce, help with your online order, or Everyday Rewards support, Woolworths has a strong track record for resolving problems quickly and fairly. Their “Replace & Refund” promise, 24/7 virtual assistant Olive, and dedicated support lines ensure help is always close at hand.

Customers most often report:

• Substitution frustrations in online orders, especially when replacements aren’t suitable.
  
  
• Freshness issues with delivered produce or short expiry items.
  
  
• Price discrepancies between online and in-store, or errors at checkout.
  
  
• Delivery delays or damages, such as missed windows or squashed items.
  
  
• Slow refunds, sometimes taking over a week to show up.
  
  
• Call centre wait times, particularly during peak events or outages.

Despite these, most shoppers say issues are fixed after contacting Woolies – especially via live chat or in-store service desks.

You’ve got plenty of support options:

• In-store: Visit the Customer Service desk for refunds, complaints, or product issues.
  
  
• Phone Support:
  
  
  • General: 1300 767 969
    
    
  • Online Orders: 1800 000 610
    
    
  • Rewards: 1300 10 1234
    
    
• Live Chat (Olive): 24/7 virtual assistant on the Woolworths website and app. Escalates to a live agent when needed.
  
  
• Email/Form: Use the Woolworths contact form for general enquiries or non-urgent feedback.
  
  
• Social Media: DM @woolworths on Twitter or message on Facebook.
  
  
• Accessibility: Relay services supported, and an Accessibility Support line is available for those who need it.
  
  

🎯 Pro tip: Have your receipt, order number, or Everyday Rewards details handy for faster support.

• Replace & Refund Guarantee: Not happy with a product? Woolworths will refund or replace it – no hassle.
  
  
• Returns: Change-of-mind accepted on non-food items (unopened, with receipt). Not for perishables unless faulty.
  
  
• Online Cancellations: Orders can be edited/cancelled up to ~6pm the day before delivery.
  
  
• Rainchecks: Available for most out-of-stock specials.
  
  
• Scanning Code of Practice: If a scanned price is higher than shelf price, the first item is free.
  
  
• Rewards Adjustments: Missed Everyday Rewards points? You can claim them up to 7 days post-purchase.
  
  
• Product Recalls: Prompt refunds for any recalled items.
  
  
• Delivery Issues: Refunds or credits issued for late, missing, or damaged deliveries.
  

Woolworths’ policies prioritise fairness and convenience – with a focus on keeping shoppers happy and stress-free.