Trying to cancel Woolworths? Avoid the runaround.
Can you cancel your Woolworths subscription? Check eligibility and conditions
Yes, Woolworths gives customers flexible cancellation rights across grocery orders, subscriptions, and mobile plans:
- 🛒 Online orders: Cancel anytime before the order is picked or dispatched (usually up until the night before delivery).
- 🏷️ Everyday Extra subscription: Cancel whenever. There's no lock-in. The cancellation applies at the end of your current billing cycle.
- 📱 Woolworths Mobile: Prepaid users can stop anytime. Postpaid users can cancel any time, but fixed-term plans may trigger early termination fees.
🕐 Timing is key. Cancel early and you’ll usually avoid any charges or penalties. No Woolworths service refuses cancellation, you just need to meet timing or contract conditions.
How to cancel a Woolworths subscription, service or order
Cancel a Grocery Order:
- Log into your Woolworths account.
- Go to My Orders under your profile.
- Find your order (must be pending).
- Click Cancel Order and confirm.
- Receive confirmation via email.
⚠️ No cancel button? Use Olive chat or call 1800 000 610 to request manual cancellation. This is possible if the truck hasn’t left yet.
Cancel Everyday Extra Subscription:
- Log in at everydayrewards.com.au.
- Navigate to My Everyday Extra.
- Click Manage Subscription → Cancel Subscription.
- Confirm cancellation. You’ll retain perks until the end of the period.
📱 Cancel in-app if preferred. It's entirely self-service.
Cancel Woolworths Mobile Plan:
- App/Web Portal: Go to Plan → Settings → Cancel My Service.
- Phone: Call 1300 10 1234 to cancel manually.
- Porting out: Switching carriers auto-cancels your plan.
🔁 Month-to-month = cancel anytime.
📆 Fixed-term = expect final bill with any ETC/device payout.
How long does a Woolworths cancellation take?
- 🛒 Grocery orders: Cancel before the stated cutoff (often the evening prior to delivery or ~8 hours before pickup).
- 🏷️ Everyday Extra: Cancel before renewal date to avoid next charge. Monthly or annual.
- 📱 Mobile:
- Prepaid: Immediate. Just stop recharging.
- Postpaid: Usually ends at billing cycle close. Give 30 days’ notice for exact fixed-term expiry.
- Porting: Cancels immediately on port date.
- Prepaid: Immediate. Just stop recharging.
⏰ Bottom line: time your cancellations before cutoffs or renewals to avoid paying for the next cycle.
Woolworths cancellation fees and final charges – what to expect
- ✅ Online orders: $0 cancellation fee. Cancel in time and you’re not charged at all.
- 📦 Everyday Extra: No fee. But no refund on unused time unless Woolies offers one (e.g. benefit changes).
- 📱 Mobile:
- Month-to-month: $0 ETC, but pay for full billing cycle.
- Fixed-term SIM: 50% of remaining plan fees (e.g. 6 months × $30 × 50% = $90).
- Phone plans: Pay off remaining device cost in full.
- Prepaid: No fee. Just lose unused credit.
- Month-to-month: $0 ETC, but pay for full billing cycle.
Woolworths cases submitted through Ajust
Got a text at 4.30am to say delivery had been cancelled. Absolutely everything we needed for the week was in that order. It was made days earlier, all locked in. No explanation, no alternate time offered. I had to go out and restock everything with no help or response. - Dan
I cancelled an order yesterday. The money was refunded but now it has been debited again to my account. - Yvonne
We rang Woolworths and advised them to cancel that item and refund the amount already charged. This was done before the item was despatched… We refused to accept the delivery… I would like a refund for the amount charged. - Allan
I went to pick up a click and collect order… only a fraction of what we ordered and prepaid… manager Blake… started swearing at me… 45 minutes later I left with nothing… no dinner, no school lunches, no dog food. - Aaron
Consumer experiences with Woolworths cancellations
Online chaos: A major system outage in July 2023 auto-canceled many orders. Customers had to wait 3–5 days for refunds. It was a stressful time for families relying on those groceries.
Missed renewal: One Everyday Extra user forgot to cancel and was auto-charged for the year. Support wouldn’t refund, though some report success if they hadn’t used perks.
Unexpected win: A customer received a full refund and got to keep their grocery order due to a Woolworths error. "Thanks for the free groceries, Woolies!"
Woolworths Cancellation FAQs
Can I cancel a Woolworths Everyday Extra subscription at any time?
Yes, you can cancel your Woolworths Everyday Extra subscription anytime with no lock-in. Once cancelled, your perks continue until the current billing period ends. There's no early termination fee, but you won’t get a refund for unused time unless Woolworths offers one due to changes in benefits.
What’s the cutoff time to cancel a Woolworths online grocery order?
You can cancel your grocery order up until it’s picked or dispatched - usually the night before delivery. Just go to ‘My Orders’ and select ‘Cancel’ while the order is still pending. If the button’s missing, you may still be able to cancel by contacting support before the truck leaves.
Are there cancellation fees for Woolworths Mobile plans?
There are no fees for prepaid plans, but fixed-term postpaid plans may charge early termination or device payout fees. Month-to-month plans can be cancelled anytime, with billing typically ending at the cycle’s close. Porting out to another provider auto-cancels your service.
What’s the fastest way to cancel a Woolworths service or subscription?
Most Woolworths services can be cancelled instantly online or via app - no calls needed. Use your Woolworths or Everyday Rewards account to manage grocery orders or Extra subscriptions. For mobile plans, cancel via app, portal, or phone. Acting early helps avoid renewal charges.
Tried to cancel but Woolworths made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.