Trying to cancel

Woolworths

? We’ll help you do it properly.

Yes, Woolworths gives customers flexible cancellation rights across grocery orders, subscriptions, and mobile plans:

• 🛒 Online orders: Cancel anytime before the order is picked or dispatched (usually up until the night before delivery).
  
  
• 🏷️ Everyday Extra subscription: Cancel whenever. There's no lock-in. The cancellation applies at the end of your current billing cycle.
  
  
• 📱 Woolworths Mobile: Prepaid users can stop anytime. Postpaid users can cancel any time, but fixed-term plans may trigger early termination fees.
  
  

🕐 Timing is key. Cancel early and you’ll usually avoid any charges or penalties. No Woolworths service refuses cancellation, you just need to meet timing or contract conditions.

Cancel a Grocery Order:

1. Log into your Woolworths account.
   
   
2. Go to My Orders under your profile.
   
   
3. Find your order (must be pending).
   
   
4. Click Cancel Order and confirm.
   
   
5. Receive confirmation via email.
   
   

⚠️ No cancel button? Use Olive chat or call 1800 000 610 to request manual cancellation. This is possible if the truck hasn’t left yet.
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Cancel Everyday Extra Subscription:

1. Log in at everydayrewards.com.au.
   
   
2. Navigate to My Everyday Extra.
   
   
3. Click Manage Subscription → Cancel Subscription.
   
   
4. Confirm cancellation. You’ll retain perks until the end of the period.
   
   

📱 Cancel in-app if preferred. It's entirely self-service.
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Cancel Woolworths Mobile Plan:

• App/Web Portal: Go to Plan → Settings → Cancel My Service.
  
  
• Phone: Call 1300 10 1234 to cancel manually.
  
  
• Porting out: Switching carriers auto-cancels your plan.
  
  

🔁 Month-to-month = cancel anytime.
📆 Fixed-term = expect final bill with any ETC/device payout.

• 🛒 Grocery orders: Cancel before the stated cutoff (often the evening prior to delivery or ~8 hours before pickup).
  
  
• 🏷️ Everyday Extra: Cancel before renewal date to avoid next charge. Monthly or annual.
  
  
• 📱 Mobile:
  
  
  • Prepaid: Immediate. Just stop recharging.
    
    
  • Postpaid: Usually ends at billing cycle close. Give 30 days’ notice for exact fixed-term expiry.
    
    
  • Porting: Cancels immediately on port date.
    
    

⏰ Bottom line: time your cancellations before cutoffs or renewals to avoid paying for the next cycle.

• ✅ Online orders: $0 cancellation fee. Cancel in time and you’re not charged at all.
  
  
• 📦 Everyday Extra: No fee. But no refund on unused time unless Woolies offers one (e.g. benefit changes).
  
  
• 📱 Mobile:
  
  
  • Month-to-month: $0 ETC, but pay for full billing cycle.
    
    
  • Fixed-term SIM: 50% of remaining plan fees (e.g. 6 months × $30 × 50% = $90).
    
    
  • Phone plans: Pay off remaining device cost in full.
    
    
  • Prepaid: No fee. Just lose unused credit.