

Trying to cancel Woolworths? We’ll help you do it properly.
Avoid Woolworths fees, confusion, and dead-ends. Ajust helps you understand your cancellation rights and submit a formal request in minutes.
Can you cancel your Woolworths subscription? Check eligibility and conditions
Yes, Woolworths gives customers flexible cancellation rights across grocery orders, subscriptions, and mobile plans:
- 🛒 Online orders: Cancel anytime before the order is picked or dispatched (usually up until the night before delivery).
- 🏷️ Everyday Extra subscription: Cancel whenever. There's no lock-in. The cancellation applies at the end of your current billing cycle.
- 📱 Woolworths Mobile: Prepaid users can stop anytime. Postpaid users can cancel any time, but fixed-term plans may trigger early termination fees.
🕐 Timing is key. Cancel early and you’ll usually avoid any charges or penalties. No Woolworths service refuses cancellation, you just need to meet timing or contract conditions.
How to cancel a Woolworths subscription, service or order
Cancel a Grocery Order:
- Log into your Woolworths account.
- Go to My Orders under your profile.
- Find your order (must be pending).
- Click Cancel Order and confirm.
- Receive confirmation via email.
⚠️ No cancel button? Use Olive chat or call 1800 000 610 to request manual cancellation. This is possible if the truck hasn’t left yet.
Cancel Everyday Extra Subscription:
- Log in at everydayrewards.com.au.
- Navigate to My Everyday Extra.
- Click Manage Subscription → Cancel Subscription.
- Confirm cancellation. You’ll retain perks until the end of the period.
📱 Cancel in-app if preferred. It's entirely self-service.
Cancel Woolworths Mobile Plan:
- App/Web Portal: Go to Plan → Settings → Cancel My Service.
- Phone: Call 1300 10 1234 to cancel manually.
- Porting out: Switching carriers auto-cancels your plan.
🔁 Month-to-month = cancel anytime.
📆 Fixed-term = expect final bill with any ETC/device payout.
How long does a Woolworths cancellation take?
- 🛒 Grocery orders: Cancel before the stated cutoff (often the evening prior to delivery or ~8 hours before pickup).
- 🏷️ Everyday Extra: Cancel before renewal date to avoid next charge. Monthly or annual.
- 📱 Mobile:
- Prepaid: Immediate. Just stop recharging.
- Postpaid: Usually ends at billing cycle close. Give 30 days’ notice for exact fixed-term expiry.
- Porting: Cancels immediately on port date.
- Prepaid: Immediate. Just stop recharging.
⏰ Bottom line: time your cancellations before cutoffs or renewals to avoid paying for the next cycle.
Woolworths cancellation fees and final charges – what to expect
- ✅ Online orders: $0 cancellation fee. Cancel in time and you’re not charged at all.
- 📦 Everyday Extra: No fee. But no refund on unused time unless Woolies offers one (e.g. benefit changes).
- 📱 Mobile:
- Month-to-month: $0 ETC, but pay for full billing cycle.
- Fixed-term SIM: 50% of remaining plan fees (e.g. 6 months × $30 × 50% = $90).
- Phone plans: Pay off remaining device cost in full.
- Prepaid: No fee. Just lose unused credit.
- Month-to-month: $0 ETC, but pay for full billing cycle.
Real Woolworths Complaints Submitted Through Ajust
Real customer experiences with Woolworths cancellations
Online chaos: A major system outage in July 2023 auto-canceled many orders. Customers had to wait 3–5 days for refunds. It was a stressful time for families relying on those groceries.
Missed renewal: One Everyday Extra user forgot to cancel and was auto-charged for the year. Support wouldn’t refund, though some report success if they hadn’t used perks.
Unexpected win: A customer received a full refund and got to keep their grocery order due to a Woolworths error. "Thanks for the free groceries, Woolies!"
Woolworths Cancellation FAQs
Tried to cancel but Woolworths made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.