Waiting on a
Woolworths
refund? Let’s make sure you get it.

We’ll break down the
Woolworths
refund policy, help you understand your rights and take action if something's wrong.

80% Success
30X Faster
2X Better Results
Edited by:
Ajust Content Team
Last updated:
July 22, 2025
AI-sourced. Human-edited. Made clear for you.

Can you get a refund from
Woolworths
? Check eligibility first

Woolworths offers multiple refund pathways depending on the issue:

  • Faulty or damaged items – refunded or replaced under Australian Consumer Law.

  • 🥬 Fresh food not up to standard? Use their Fresh or Free Guarantee: you’ll get a refund and a replacement.

  • 🔄 Changed your mind? Exchange allowed within 30 days (receipt required, exclusions apply).

  • 🛒 Online delivery issues – short-dated, missing, or incorrect items? Woolworths will refund you.

  • 🏷️ Price scanning errors? First item is free if it scans higher than shelf price (Scanning Code of Practice).

Not eligible:

  • Perishables, infant formula, opened personal care products - if returned for change-of-mind.

  • COVID-era policies no longer apply, but some limits remain.

How to get a refund from
Woolworths

In-store purchases:

  1. Bring the product and receipt to the store’s Customer Service Desk.

  2. Staff will inspect and issue a refund or exchange immediately.

  3. Freshness issues? Get refunded and a replacement on the spot.

Online orders:

  • Log in at woolworths.com.au, go to Order History, select the order, and click “Report a problem”.

  • Or call 1300 767 969 or use Live Chat on the site/app.

  • Refunds for missing/short-dated items are usually processed quickly. No return needed.

📸 Tip: Photos help if the issue is major (e.g., $100 of spoiled goods).

Woolworths
’s refund timeframe - how long it takes

  • 💳 In-store card refunds – processed immediately, but may take 1–3 business days to appear.

  • 💵 Cash refunds – instant at the counter.

  • 🧾 eVoucher/Returns card – issued on the spot.

  • 🖥️ Online refunds – typically issued within 24–48 hours, visible in 3–5 business days.

  • 🅿️ PayPal – refund appears within 1–2 days.

  • 🅰️ Afterpay/BNPL – provider handles refund, usually resolved in a week.

  • 🎁 eVoucher – emailed or added to your online wallet, ready to use next shop.

If a refund hasn’t appeared after 5 business days, contact support for an ARN to trace it.

Woolworths
’s refund methods - how you'll get your money back

  • 💳 Refunds go back to your original payment method (card, PayPal, Afterpay).

  • 💵 Cash refunds for in-store cash purchases.

  • 🎁 Returns cards / Gift cards issued for no-receipt or change-of-mind returns.

  • 🔁 Product exchanges handled immediately in-store.

  • 💻 eVouchers issued for online orders. Can be used instantly.

  • 🤝 Split payments? You can request where the refund goes (e.g., full to card or store credit).

📝 By law, you're entitled to a full refund to the original payment method for major faults, even if store staff offer credit first.

Common refund issues with
Woolworths

  • ❌ No receipt? You may get a lower-value return card.

  • 🥫 Change-of-mind? Refunds are not offered. You can exchange or receive store credit only.

  • 🔁 Refund method mismatch (e.g. credit instead of card refund) – clarify upfront.

  • 🛍️ Online missing items – needs manual follow-up if not auto-refunded.

  • 🕐 Refund delays (esp. on large orders) – escalate with support if it's been more than 5 days.

  • 🔎 Return abuse flagged (e.g. frequent “not fresh” claims) – may be denied.

Tip: Always keep receipts and report issues quickly for the smoothest experience.

Real
Woolworths
 Complaints Submitted Through Ajust

Real
Woolworths
 refund cases – what worked for other customers

🥭 Fresh or Free Guarantee: Mouldy oranges refunded with a new bag. No questions asked.

📦 Online delivery complaint: Several spoiled items were refunded, but took 12 days after follow-up.

Change-of-mind: Appliance returned. initially for store credit, but a card refund was approved after escalation.

How
Woolworths
 Refund Policy Compares to Competitors

  • Coles: Similar policy, but more flexible on change-of-mind refunds. Often offer direct refunds to card.

  • Aldi: “Twice as Nice” policy = refund + replacement for any dissatisfaction. More generous than Woolies, especially on preference-based returns.

  • Costco: Returns anything anytime (for members) – more lenient overall.

  • IGAs/Smaller grocers: Less consistent, less documented. Woolies’ formal guarantees are a trust advantage.

In short: Woolworths is fair and quick on faulty/fresh issues, but slightly stricter on change-of-mind than competitors.

Official
Woolworths
Refund Resources & Links

Woolworths
Refund FAQs

You deserve your money back, don’t let it slip away.

Take two minutes to file a formal

Woolworths

refund request that gets seen.