How to file a complaint and get quick results from

Woolworths

Woolworths offers multiple channels to lodge a complaint:

• In-store: Speak to staff or the Store Manager directly for immediate resolution on pricing errors, faulty goods, or poor service. Keep your receipt if possible.
  
  
• Phone – In-store issues: Call 1300 767 969 (Mon–Fri 9am–7pm, Sat–Sun 10am–4pm AEDT) for general store complaints.
  
  
• Phone – Online orders: Use 1800 000 610 for issues like missing items, incorrect deliveries, or payment problems. Open daily with extended hours.
  
  
• Online form: Submit complaints via the Woolworths website “Contact Us” page. Log in for faster issue tracking.
  
  
• Live chat: Start with Olive the chatbot, then ask for a live agent for quicker handling. This is great for online orders.
  
  
• Social media: Message Woolworths on Facebook or @woolworths on Twitter for fast attention. Private DMs are preferred.
  
  
• Everyday Rewards: Contact via app or 1300 10 1234 for issues with points or account problems.
  

📝 Always include key info like date, store/location, product details, and your expected resolution. Attach photos when relevant.

• Acknowledgment: Immediate confirmation by phone/chat, or email reference if submitted online.
  
  
• Resolution at first contact: Refunds, replacements, or goodwill vouchers (often $10–$50) for food quality, overcharges, or service issues.
  
  
• Policies applied: Fresh Food Guarantee, Scanning Code of Practice (first item free if overcharged), and Everyday Rewards terms.
  
  
• Escalation path: Unresolved issues are passed to managers or specialist teams.
  
  
• Response times:
  
  
  • Phone/chat: often instant.
    
    
  • Online/email: typically 24–48 hours.
    
    
• Follow-ups: Serious issues may receive follow-up calls or updates via email/SMS.
  

Woolworths aims to resolve issues efficiently and retain customer trust.

Frequent complaint categories include:

• Product freshness: Expired or mouldy goods, especially produce and dairy.
  
  
• Pricing discrepancies: Shelf vs scanned prices, missed discounts, and double-charges.
  
  
• Customer service: Rude staff, long waits, or lack of assistance.
  
  
• Online order issues: Missing or wrong items, bad substitutions, late/no-show deliveries.
  
  
• Delivery handling: Damaged goods, food safety concerns, poor packaging.
  
  
• Store facilities: Unclean stores, low stock, malfunctioning trolleys.
  
  
• Loyalty problems: Missing Everyday Rewards points or inaccessible promotions.
  
  
• Return policy confusion: Especially for general merchandise or appliances.
  
  

These echo consistent issues raised on ProductReview, Reddit, and forums like OzBargain.