Need to contact

Qatar Airways

and make sure they reply?

Qatar Airways is a multi-award-winning international airline, consistently recognised as the “World’s Best Airline.” While passengers often rave about its premium in-flight service, reviews of its ground support are more mixed.

Customers can access 24/7 support via global phone hotlines, live chat on the website/app, email, social media, and in-person offices worldwide. The airline’s global reach, strong reputation, and dedicated service teams instill confidence, even if wait times can vary during disruptions.

Travellers frequently raise issues around:

• Flight delays & cancellations – frustration with poor communication, slow rebooking, and limited compensation.
  
  
• Refund difficulties – long processing times and repeated follow-ups before money is returned.
  
  
• Customer service responsiveness – long hold times, unhelpful chatbots, and redirection to generic online forms.
  
  
• Baggage problems – lost or delayed bags with slow or unclear resolution processes.
  
  
• Policy frustrations – inconsistency in honouring frequent flyer benefits and errors in Avios bookings.
  

These challenges highlight gaps in Qatar Airways’ otherwise premium offering, particularly around refunds, communication, and baggage handling.

You’ve got multiple ways to reach Qatar Airways:

• Phone Support: 24/7 assistance at +974 4023 0000 (Doha HQ) or local numbers (Australia: 1300 340 600).
  
  
• Live Chat: Available on the Qatar Airways website and app for quick, real-time help.
  
  
• Email/Forms: Submit issues via the feedback form or email tell-us@qatarairways.com.qa. Written complaints are acknowledged within 30 days and resolved within 60.
  
  
• Social Media: DM @qatarairways on Twitter (X), or contact via Facebook/Instagram.
  
  
• Local Offices & Airport Desks: Visit in person for ticketing or urgent support.
  
  
• Callback Requests: Schedule a call from support directly via the Help page.
  
  

💡 Always have your booking reference ready for faster resolution.

• Refund Policy: Refunds processed within 7 business days (credit card) or 20 business days (other payments). Flexible fares are refundable, discounted fares may include fees.
  
  
• Cancellations: Free cancellations within 24 hours (if booked 7+ days before departure). Refunds/rebooking available if Qatar cancels your flight.
  
  
• Best Price Guarantee: If you find the same itinerary cheaper elsewhere within 1 hour of booking, Qatar matches or refunds the difference.
  
  
• Customer Service Commitment: Promises timely updates, baggage delivery or compensation, and written complaint responses within 30–60 days.
  
  
• Baggage Claims: Use the online tracker. Compensation follows Montreal Convention limits, with fees refunded if bags are lost.
  
  
• Special Circumstances: Generous flexible travel credits for illness or global events, valid for up to 5 years.