Need to contact

Pandora

and make sure they reply?

Pandora is one of the world’s most recognised jewellery brands, and in Australia it provides several ways for customers to get help. Support channels include a dedicated phone helpline, live chat, email, online forms, and in-store assistance at Pandora boutiques nationwide.

The Customer Experience team operates Monday–Friday, 9:00am–5:00pm AEST, while live chat is typically available weekdays between 10:00am–4:00pm. Shoppers often highlight Pandora store staff for their friendly and solution-oriented service, especially when it comes to warranty claims or receipts.

While some reviews call out slow online responses or delivery delays, Pandora generally works to make things right, reinforcing their commitment to accessible, reliable customer support.

Customers commonly report:

• Delivery delays & missing items – express orders arriving late or packages incomplete.
  
  
• Packaging disappointments – multiple jewellery pieces sent in a single box unless gift packaging is purchased.
  
  
• Product quality concerns – charms or rings breaking or stones falling out sooner than expected.
  
  
• Warranty disputes – some felt staff were reluctant to honour the 2-year warranty until persistence.
  
  
• Slow responsiveness – long queues for live chat or hold times on the phone.
  
  
• Returns/exchange difficulties – strict enforcement of original packaging or exclusions (like engraved items).
  

You have several ways to reach Pandora:

• Phone: Call 1800 313 554 (Mon–Fri, 9am–5pm AEST) for direct support.
  
  
• Live Chat: Available on Pandora’s website (Mon–Fri, 10am–4pm AEST). Ideal for quick queries.
  
  
• Email: Send inquiries to aunzsupport@pandora.net with your order number and details.
  
  
• Contact Form: Use the online form for product, order, or store-related issues.
  
  
• In-Store: Visit any Pandora boutique for warranty claims, returns, or exchanges. Call ahead for franchise locations.
  
  
• Social Media: Message via Facebook or Instagram – Pandora may redirect you to official channels, but it’s sometimes effective for visibility.
  
  

💡 Tip: Have order numbers, receipts, or photos ready. Emails are usually answered within one business day.

• 30-Day Returns: Change-of-mind returns accepted if unworn, in original condition, with proof of purchase. Engraved items and gift cards excluded.
  
  
• Refunds: Processed to the original payment method. Online returns by post are refunded within a few business days after processing.
  
  
• Warranty: All Pandora jewellery includes a 2-year warranty against manufacturing defects. Remedies include replacement, refund, or equivalent value item. Normal wear and tear not covered.
  
  
• Shipping Policy: Free standard shipping on orders over $120 AUD. Orders under this threshold cost $9.95. Express shipping available for a fee.
  
  
• Cancellations: Orders cannot usually be modified or cancelled once placed. If necessary, contact support immediately before dispatch.
  
  
• Price Match: Pandora Australia does not offer a price match guarantee. Prices are uniform across official channels.
  
  
• Online Returns Process: Free postal returns available via Pandora’s returns portal. Exchanges are generally processed as refunds, requiring a new order.