Need to contact Myer and make sure they reply?
Myer customer support overview
Myer is one of Australia’s most iconic department stores, known for a broad product range and strong in-store service culture. Customers can access help across several channels: in-store support desks, a 7-day Customer Experience call centre (13 MYER), and a 24/7 live chat assistant online.
Whether it’s help tracking an order, navigating a return, or checking Myer One loyalty rewards, Myer’s support is accessible, responsive, and customer-focused. The in-store service team is especially praised for going the extra mile, while online support (including the Myer Concierge chatbot and email support) is steadily improving. All up, Myer offers a dependable, multi-channel customer support experience that leaves many customers feeling heard and helped.
Common Myer customer issues and complaints
Customers typically reach out to Myer support for five key issues:
- Returns and refunds – including misunderstandings about policy exclusions (like clearance or opened cosmetics), lost receipts, or delayed refunds for online returns.
- Online order hiccups – such as delayed deliveries, lost parcels, and click & collect items not ready on time.
- Customer service response times – particularly during busy sales periods or holidays, when phone and email queues can grow.
- Billing problems – like glitchy gift cards or pricing errors on promotional items.
- Product issues and warranty claims – where faulty items may require time-consuming assessments or interactions with suppliers.
Most complaints arise from policy confusion, peak-time delays, or system issues. That said, Myer generally resolves these concerns fairly, especially when customers provide proof of purchase and follow up through the right channels.
How to contact Myer customer support
Getting support from Myer is straightforward:
- 📞 Phone: Call 13 MYER (13 69 37), Monday–Friday 9am–6pm and weekends 10am–5pm (AEST). From overseas, dial +61 3 9661 1222.
- 💬 Live Chat: Use “Myer Concierge” via the chat icon on Myer.com.au. It runs 24/7 and connects to human agents during business hours.
- 📧 Email: Send enquiries to myer.csc@myer.com.au. Include your full name, contact details, and relevant order info.
- 🏬 In-store: Visit any Myer store for help at the customer service counter. Staff can assist with returns, loyalty questions, and product support.
- 🌐 Help Centre: Check the Myer FAQs and “We’re Here to Help” pages for self-service answers.
- 📱 Social Media: Message Myer on Facebook or tweet @Myer—support hours are Mon–Fri, 9am–5pm AEST.
Top tip: Keep your order number or receipt handy to speed things up.
Myer key customer policies: refunds, returns, cancellations and more
Here’s a quick rundown of Myer’s most important customer service policies:
- Returns: 30-day change-of-mind returns apply to most products (exclusions include clearance, opened cosmetics, swimwear, etc.). Returns accepted in-store or by post.
- Refunds: Processed to the original payment method. Refunds for faulty or incorrect items also include shipping costs.
- Order cancellations: Possible if the item hasn’t shipped yet. Call support ASAP. If it has shipped, you’ll need to return it.
- Price match: Myer may match Australian retailers for identical items. Excludes online-only sellers, clearance pricing, or post-purchase adjustments.
- Warranty support: Covered under Australian Consumer Law. Myer handles manufacturer claims and offers extended warranties on select items.
- Shipping: Free standard delivery over $99. Orders under that incur a $9.95 fee. Express delivery and Click & Collect are also available.
These policies are designed to be clear and customer-friendly. Read them fully on Myer’s site for specific conditions.
Myer complaints submitted through Ajust
I’m with Seed at Myer Ballarat and watched a simple complaint about a missed security tag turn into a week-long nightmare. Myer’s manager never updated me or the customer. The communication breakdown made me look unprofessional, and the customer was understandably furious. - Christine
I received birthday reward vouchers from Myer-late. When I went in-store two days later, they were already expired. The staff told me to contact Myer One. After an hour on the phone, a team leader named Edita was dismissive and rude, refusing to reissue them. Why send offers if they’ll just humiliate you for trying to use them? - Sarah
I tried calling the Bondi Junction Myer store more than 10 times. Not once did anyone pick up. It’s beyond frustrating when you need help and no one answers. Are phones just for decoration now? - Marisa
I returned an item weeks ago and was told by Myer Eastland the refund had been processed. But my bank says otherwise. The store assistant struggled with their new system, and now no one can tell me where my money is. I’ve been a customer for over 50 years. I deserve better. - Astrid
Recent experiences with Myer customer service
🎁 Gift card glitch resolved: A $200 gift card showed $0 due to an IT error. Myer reissued the full amount after verifying the Coles receipt.
💳 Delayed refund sorted quickly: An online return refund was missed. Myer fixed it within days after the customer followed up by chat and phone.
🛍️ Click & collect issue handled in-store: A missing order at Chadstone store led to a replacement item and gift card offered as goodwill.
Official Myer Customer Service Links & Contact Information
- 🔗 Myer Contact Page – Call, email, chat, and support options.
- ❓ Myer FAQs – Quick answers to delivery, order, and return questions.
- 📦 Track My Order – Check delivery or click & collect status.
- 🔁 Returns Policy – Full refund and exchange conditions.
- 🏷️ Price Match Policy – Learn when you’re eligible.
- 💳 MYER one Program – Rewards support and points tracking.
- 🏬 Store Locator – Find nearby stores and hours.
- 💬 Live Chat – Open any page and click the chat icon (bottom-left).
- 📧 Contact Form – Send an email through Myer’s form.
- 📱 Myer Facebook | Twitter – Message during business hours.
- ⚠️ Recalls & Notices – Stay informed about product safety.
Myer Contact FAQs
How can I get a refund from Myer if my online return is delayed or missed?
You can get your refund by following up with proof through Myer’s live chat or phone support. If your return refund hasn’t arrived after the standard processing time, contact Myer via live chat or call 13 MYER with your order details. Refunds are generally issued to the original payment method, and delays are often resolved quickly when you follow up through the right channel.
What should I do if my Myer click & collect order isn’t ready on time?
If your Myer click & collect order is delayed, visit the store or contact support with your order number. Click & collect delays are common, especially during peak periods. Many customers resolve issues faster by speaking directly to in-store staff, who can offer replacements or goodwill gestures. Always keep your confirmation email handy to speed things up.
Are Myer returns and refunds available for clearance or opened items?
Clearance and opened items like cosmetics usually aren’t eligible for change-of-mind returns. Myer’s 30-day return policy excludes certain product types, including clearance items, underwear, and opened cosmetics. Faulty items, however, may still qualify for a refund or replacement under consumer law-so always ask if unsure.
What’s the fastest way to contact a real person at Myer support?
Use live chat during business hours or call 13 MYER to reach a human faster. Myer’s 24/7 Concierge chatbot connects to real agents between 9am–6pm on weekdays and limited weekend hours. For urgent issues, phone support is the most direct channel-especially for time-sensitive requests like order changes or cancellations.
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