How to contact

Myer

 customer support fast

Myer is one of Australia’s most iconic department stores, known for a broad product range and strong in-store service culture. Customers can access help across several channels: in-store support desks, a 7-day Customer Experience call centre (13 MYER), and a 24/7 live chat assistant online.

Whether it’s help tracking an order, navigating a return, or checking Myer One loyalty rewards, Myer’s support is accessible, responsive, and customer-focused. The in-store service team is especially praised for going the extra mile, while online support (including the Myer Concierge chatbot and email support) is steadily improving. All up, Myer offers a dependable, multi-channel customer support experience that leaves many customers feeling heard and helped.

 Customers typically reach out to Myer support for five key issues:

• Returns and refunds – including misunderstandings about policy exclusions (like clearance or opened cosmetics), lost receipts, or delayed refunds for online returns.
  
  
• Online order hiccups – such as delayed deliveries, lost parcels, and click & collect items not ready on time.
  
  
• Customer service response times – particularly during busy sales periods or holidays, when phone and email queues can grow.
  
  
• Billing problems – like glitchy gift cards or pricing errors on promotional items.
  
  
• Product issues and warranty claims – where faulty items may require time-consuming assessments or interactions with suppliers.
  
  

Most complaints arise from policy confusion, peak-time delays, or system issues. That said, Myer generally resolves these concerns fairly, especially when customers provide proof of purchase and follow up through the right channels.

Getting support from Myer is straightforward:

• 📞 Phone: Call 13 MYER (13 69 37), Monday–Friday 9am–6pm and weekends 10am–5pm (AEST). From overseas, dial +61 3 9661 1222.
  
  
• 💬 Live Chat: Use “Myer Concierge” via the chat icon on Myer.com.au. It runs 24/7 and connects to human agents during business hours.
  
  
• 📧 Email: Send enquiries to myer.csc@myer.com.au. Include your full name, contact details, and relevant order info.
  
  
• 🏬 In-store: Visit any Myer store for help at the customer service counter. Staff can assist with returns, loyalty questions, and product support.
  
  
• 🌐 Help Centre: Check the Myer FAQs and “We’re Here to Help” pages for self-service answers.
  
  
• 📱 Social Media: Message Myer on Facebook or tweet @Myer—support hours are Mon–Fri, 9am–5pm AEST.
  
  

Top tip: Keep your order number or receipt handy to speed things up.

 Here’s a quick rundown of Myer’s most important customer service policies:

• Returns: 30-day change-of-mind returns apply to most products (exclusions include clearance, opened cosmetics, swimwear, etc.). Returns accepted in-store or by post.
  
  
• Refunds: Processed to the original payment method. Refunds for faulty or incorrect items also include shipping costs.
  
  
• Order cancellations: Possible if the item hasn’t shipped yet. Call support ASAP. If it has shipped, you’ll need to return it.
  
  
• Price match: Myer may match Australian retailers for identical items. Excludes online-only sellers, clearance pricing, or post-purchase adjustments.
  
  
• Warranty support: Covered under Australian Consumer Law. Myer handles manufacturer claims and offers extended warranties on select items.
  
  
• Shipping: Free standard delivery over $99. Orders under that incur a $9.95 fee. Express delivery and Click & Collect are also available.
  
  

These policies are designed to be clear and customer-friendly. Read them fully on Myer’s site for specific conditions.