Still waiting on a Myer refund?
Can you get a refund from Myer? Check eligibility first
Yes, Myer allows refunds on most items within 30 days of purchase, as long as:
- The item is unused, in original packaging, with tags or seals intact.
- You provide proof of purchase - a receipt, tax invoice, MYER one app, or bank/card statement.
🛍 Eligible categories:
- Fashion & homewares: Must be unworn and unused with tags/seals.
- Beauty & electronics: Only if unopened or faulty.
- Loyalty rewards: You’ll get store credit, not points or vouchers back.
🚫 Not refundable:
- Clearance items marked "Reduced to clear"
- Personal goods (e.g. pierced jewellery, underwear, used cosmetics)
- Digital content and gift cards
- Big/bulky items unless faulty (e.g. mattresses, appliances)
🎄 Holiday bonus: Items bought in Nov/Dec can be returned until Jan 31 of the following year.
How to get a refund from Myer
In-store purchases:
Bring the item and receipt to any Myer store. Head to the returns counter for on-the-spot processing. (No postal returns allowed for in-store buys.)
Online orders – return in-store or by post:
- In-store: Bring your item and online invoice or packing slip.
- By post:
- Go to the Myer Returns page.
- Choose ParcelPoint (cheaper) or Australia Post.
- Fill out the form, pay the postage fee (~$10–$15), print and attach your label, and send it off.
- Go to the Myer Returns page.
📦 Include proof of purchase in your parcel and keep your tracking number until the refund clears.
📞 Issues? Contact Myer by calling 13MYER or chat via the Myer website for help - especially for big items or missing deliveries.
Myer’s refund timeframe - how long it takes
- In-store: Refunds are processed immediately. Card refunds may take 3–5 business days to appear.
- Online/mail returns:
- Allow shipping time to warehouse.
- Refunds are typically processed within 5–7 days after Myer receives the parcel.
- Expect 1–2 weeks total from mailing to refund received.
- Allow shipping time to warehouse.
🕒 Delays may occur during public holidays, sales, or when an item needs inspection (e.g. faulty tech).
Myer’s refund methods - how you'll get your money back
🔄 Refund to original method:
- Card, PayPal, Afterpay, MYER one points = refunded back to that source.
- If that’s not possible, you’ll get a Myer Returns Card (store credit, valid for 3 years).
💳 Details by method:
- Card: Must present same card & matching ID.
- Cash: Returned in-store in AUD (large amounts may need ID).
- PayPal: Refunded online to PayPal account.
- Afterpay: Refund triggers on Afterpay’s end. This takes up to 10 days.
- Gift cards & vouchers: Refunded as store credit (Myer Returns Card), not reissued.
🚫 No cash for online returns. No swapping methods (e.g. can’t ask for PayPal refund as cash).
Common refund issues with Myer
- Delays: Often due to shipping or busy periods. Track your parcel and follow up after 7 days.
- Return rejected: Item used, outside 30 days, or on “no return” list.
- Missing/lost items: Report immediately; Myer investigates with courier before refunding.
- Postage fees: You pay return shipping for change-of-mind.
- Refund short: Vouchers or promo gifts may reduce your refund unless returned.
🧠 Tip: Return in-store when possible (it’s faster and free).
Myer cases submitted through Ajust
I returned a product over a month ago and still hadn’t received my refund. Myer kept closing my case, claiming the item was delivered, when it wasn’t. It felt like I was shouting into a void. I just wanted my money back for something I never received. - Caroline
I bought a pair of shoes on sale, but Myer sent me the wrong size. After returning them, I was told I had to pay full price to reorder, even though the sale was still running. I also couldn’t use my gift card to cover the extra cost. It didn’t feel fair. - Roselyn
I placed a Boxing Day order for a treadmill and paid in full, only to be told the item wasn’t actually available. Even worse, it was still being advertised online. I had to wait for a refund while missing out on other sales. It was such a letdown. - Angela
I requested a refund for an item I changed my mind about—within policy, tags on, unused. I thought it’d be simple, but I had to chase the process. I was polite and followed all the rules, I just wanted a clean resolution so I could shop again with confidence. - Adriana
Customer experiences with Myer refund cases
✅ Quick fix: One shopper contacted Myer after a delayed online return, their refund was processed within the week.
❌ Voucher frustration: A customer lost $20 from her birthday reward when she returned an item. Vouchers aren’t refunded.
⚠️ Marketplace delay: A third-party item was lost, and Myer waited for supplier confirmation before issuing a refund, highlighting marketplace orders may take longer to resolve.
How Myer Refund Policy Compares to Competitors
- David Jones: Similar 30-day return, but often slower with PayPal. Myer wins.
- Kmart: More generous - 60 days return, even 365 days for OnePass members. Myer is stricter.
- Target: 60-day returns + free postal return label = more convenient than Myer’s paid labels.
💡 Verdict: Myer is fair but less flexible than Kmart/Target. Great for prompt, receipt-backed returns, but not ideal for indecisive or gift-heavy shoppers.
Official Myer Refund Resources & Links
Myer Refund FAQs
Can I get a refund from Myer without the original receipt?
Yes, Myer accepts refunds without a receipt if you can provide another proof of purchase. Accepted alternatives include a bank or card statement, tax invoice, or the MYER one app. Just ensure the item is eligible and within 30 days. Without proof, you may be refused or offered store credit instead.
How long does a Myer refund take for online orders?
It usually takes 1–2 weeks from posting your return to receiving your refund. Allow time for your parcel to reach Myer’s warehouse, then 5–7 days for processing. Holidays and inspections for faulty items may delay things, so keep your tracking number until the refund clears.
What items can’t I return to Myer, even if they’re unused?
Myer won’t refund certain products, even if unopened or unused. Non-refundable items include clearance goods marked “Reduced to clear,” pierced jewellery, underwear, used cosmetics, digital content, gift cards, and large items like mattresses (unless faulty). Always check category-specific rules before returning.
What’s the fastest way to get a Myer refund?
Returning in-store is the quickest way to get your refund processed. In-store refunds happen immediately, with funds landing in your account in 3–5 days. Online returns take longer and cost you postage. If time matters, skip the post and go straight to a Myer store with your item and proof of purchase.
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
Myer
refund request that gets seen.