Myer

refund policy – how to claim your money back

Yes, Myer allows refunds on most items within 30 days of purchase, as long as:

• The item is unused, in original packaging, with tags or seals intact.
  
  
• You provide proof of purchase - a receipt, tax invoice, MYER one app, or bank/card statement.
  
  

🛍 Eligible categories:

• Fashion & homewares: Must be unworn and unused with tags/seals.
  
  
• Beauty & electronics: Only if unopened or faulty.
  
  
• Loyalty rewards: You’ll get store credit, not points or vouchers back.
  
  

🚫 Not refundable:

• Clearance items marked "Reduced to clear"
  
  
• Personal goods (e.g. pierced jewellery, underwear, used cosmetics)
  
  
• Digital content and gift cards
  
  
• Big/bulky items unless faulty (e.g. mattresses, appliances)
  
  

🎄 Holiday bonus: Items bought in Nov/Dec can be returned until Jan 31 of the following year.

In-store purchases:
Bring the item and receipt to any Myer store. Head to the returns counter for on-the-spot processing. (No postal returns allowed for in-store buys.)

Online orders – return in-store or by post:

1. In-store: Bring your item and online invoice or packing slip.
   
   
2. By post:
   
   
   • Go to the Myer Returns page.
     
     
   • Choose ParcelPoint (cheaper) or Australia Post.
     
     
   • Fill out the form, pay the postage fee (~$10–$15), print and attach your label, and send it off.
     
     

📦 Include proof of purchase in your parcel and keep your tracking number until the refund clears.

📞 Issues? Contact Myer by calling 13MYER or chat via the Myer website for help - especially for big items or missing deliveries.

• In-store: Refunds are processed immediately. Card refunds may take 3–5 business days to appear.
  
  
• Online/mail returns:
  
  
  • Allow shipping time to warehouse.
    
    
  • Refunds are typically processed within 5–7 days after Myer receives the parcel.
    
    
  • Expect 1–2 weeks total from mailing to refund received.
    
    

🕒 Delays may occur during public holidays, sales, or when an item needs inspection (e.g. faulty tech).

🔄 Refund to original method:

• Card, PayPal, Afterpay, MYER one points = refunded back to that source.
  
  
• If that’s not possible, you’ll get a Myer Returns Card (store credit, valid for 3 years).
  
  

💳 Details by method:

• Card: Must present same card & matching ID.
  
  
• Cash: Returned in-store in AUD (large amounts may need ID).
  
  
• PayPal: Refunded online to PayPal account.
  
  
• Afterpay: Refund triggers on Afterpay’s end. This takes up to 10 days.
  
  
• Gift cards & vouchers: Refunded as store credit (Myer Returns Card), not reissued.
  
  

🚫 No cash for online returns. No swapping methods (e.g. can’t ask for PayPal refund as cash).

• Delays: Often due to shipping or busy periods. Track your parcel and follow up after 7 days.
  
  
• Return rejected: Item used, outside 30 days, or on “no return” list.
  
  
• Missing/lost items: Report immediately; Myer investigates with courier before refunding.
  
  
• Postage fees: You pay return shipping for change-of-mind.
  
  
• Refund short: Vouchers or promo gifts may reduce your refund unless returned.
  
  

🧠 Tip: Return in-store when possible (it’s faster and free).