Trying to cancel

Hisense

? Avoid the runaround.

Customers can cancel a Hisense Australia online order if it hasn’t entered the final stages of fulfillment. The cancel option will only appear in your account while the order is still marked as Processing/Pending. Once it’s being prepared for dispatch or shipped, cancellation is no longer available, and you’ll need to initiate a return for a refund instead.

Custom or made-to-order items may be subject to different rules, but Hisense Australia mainly sells in-stock appliances and electronics. Note that if you purchased through a retailer, you’ll need to follow that store’s cancellation and return policy - this guidance applies only to orders placed via hisense.com.au.

Since Hisense doesn’t offer subscriptions or memberships in Australia, cancellations only apply to product orders. Here’s how to cancel:

1. Log in to Your Account – Go to My Orders on the Hisense Australia website. If you ordered as a guest, use the order lookup tool with your email and order number.
   
   
2. Select the Order – Find the order you want to cancel and open the details.
   
   
3. Click “Cancel” if Available – If the order is eligible, you’ll see a “Cancel Order” button.
   
   
4. Confirm Cancellation – Follow prompts to confirm. You should receive email confirmation.
   
   
5. If No Cancel Button Appears – The order is already too far along. Contact Hisense Customer Care at 1800 447 367 (Mon–Fri 8:30am–7:00pm, Sat 9:00am–5:00pm AEDT). If cancellation isn’t possible, you’ll need to accept delivery and then initiate a return.
   

There’s no fixed hour-based deadline, your window to cancel ends once your order moves into dispatch. In practice, this often happens within 24–48 hours of purchase. To avoid issues:

• Cancel ASAP – The sooner you act, the more likely you’ll succeed.
  
  
• Before Dispatch is Critical – After the status shows “Shipped,” you must wait for delivery and then return it.
  
  
• Pre-orders & Backorders – Usually cancellable until the product is ready to ship, but cancel several days in advance to be safe.
  

Hisense does not charge cancellation fees if you cancel before shipment. You’ll receive a full refund, including any shipping fees already paid.

If the order has shipped and you need to return it, you may need to cover the cost of return postage unless the product is faulty or Hisense made an error. Hisense does not list a restocking fee for standard items.