Trying to cancel Hisense? Avoid the runaround.
Can you cancel your Hisense subscription? Check eligibility and conditions
Customers can cancel a Hisense Australia online order if it hasn’t entered the final stages of fulfillment. The cancel option will only appear in your account while the order is still marked as Processing/Pending. Once it’s being prepared for dispatch or shipped, cancellation is no longer available, and you’ll need to initiate a return for a refund instead.
Custom or made-to-order items may be subject to different rules, but Hisense Australia mainly sells in-stock appliances and electronics. Note that if you purchased through a retailer, you’ll need to follow that store’s cancellation and return policy - this guidance applies only to orders placed via hisense.com.au.
How to cancel a Hisense subscription, service or order
Since Hisense doesn’t offer subscriptions or memberships in Australia, cancellations only apply to product orders. Here’s how to cancel:
- Log in to Your Account – Go to My Orders on the Hisense Australia website. If you ordered as a guest, use the order lookup tool with your email and order number.
- Select the Order – Find the order you want to cancel and open the details.
- Click “Cancel” if Available – If the order is eligible, you’ll see a “Cancel Order” button.
- Confirm Cancellation – Follow prompts to confirm. You should receive email confirmation.
- If No Cancel Button Appears – The order is already too far along. Contact Hisense Customer Care at 1800 447 367 (Mon–Fri 8:30am–7:00pm, Sat 9:00am–5:00pm AEDT). If cancellation isn’t possible, you’ll need to accept delivery and then initiate a return.
How long does a Hisense cancellation take?
There’s no fixed hour-based deadline, your window to cancel ends once your order moves into dispatch. In practice, this often happens within 24–48 hours of purchase. To avoid issues:
- Cancel ASAP – The sooner you act, the more likely you’ll succeed.
- Before Dispatch is Critical – After the status shows “Shipped,” you must wait for delivery and then return it.
- Pre-orders & Backorders – Usually cancellable until the product is ready to ship, but cancel several days in advance to be safe.
Hisense cancellation fees and final charges – what to expect
Hisense does not charge cancellation fees if you cancel before shipment. You’ll receive a full refund, including any shipping fees already paid.
If the order has shipped and you need to return it, you may need to cover the cost of return postage unless the product is faulty or Hisense made an error. Hisense does not list a restocking fee for standard items.
Hisense cases submitted through Ajust
Consumer experiences with Hisense cancellations
Quick Replacement – One customer had a faulty TV replaced quickly, describing the experience as smooth and hassle-free.
Refund Delays – Some customers reported waiting weeks for refunds, highlighting the importance of following up if delays occur.
Retailer Stepping In – In cases of slow resolution from Hisense, retailers have issued refunds under Australian Consumer Law when pushed.
Hisense Cancellation FAQs
Can I cancel a Hisense Australia order after it’s already being prepared for dispatch?
You can only cancel a Hisense Australia order while it’s still marked as Processing or Pending. Once it moves into preparation or dispatch, cancellation closes and your only option is to accept delivery and request a return. This matters for time-poor consumers who need fast clarity, especially juggling parents and life hackers who want to avoid wasted effort. Cancelling as early as possible gives you the best chance of a full refund with no extra steps.
Does Hisense Australia charge any cancellation fees if I cancel before shipping?
Hisense Australia does not charge cancellation fees when you cancel before the order ships. You’ll receive a full refund, including any shipping you already paid. If the product has shipped, you may have to pay return postage unless the item is faulty. This makes early cancellation the simplest, most cost-effective option for consumers who want transparency and control over unexpected expenses.
How long do I have to cancel a Hisense order before it becomes non-cancellable?
You can cancel only until the order moves into dispatch, which often happens within 24–48 hours. Since Hisense doesn’t provide an exact deadline, acting immediately gives you the best chance. This helps readers avoid the frustration of discovering the cancel button has disappeared and ensures they stay in control of timing, especially when managing busy schedules or fast-moving purchases.
What should I do if my Hisense order can’t be cancelled online?
If the cancel button is missing, your Hisense order is already too far along, so you’ll need to contact Customer Care or wait for delivery and request a return. Calling early can sometimes stop the dispatch, but if not, a standard return still lets you recover your money. This gives consumers a clear path forward without wasting time on dead ends or uncertainty.
Tried to cancel but Hisense made it difficult?
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