Trying to cancel

FedEx

? Avoid the runaround.

• Shipment cancellation → You can cancel a FedEx shipment within 12 hours of creating the label or before the ship date.
  
  
• Unused labels → If you don’t hand over the package, FedEx won’t bill you, even if the label isn’t formally voided.
  
  
• After pickup/in transit → Too late to cancel. You’ll need a return-to-sender or package recall request (not guaranteed).
  
  
• Pickup bookings → Courier pickups can be cancelled online or by phone before the driver arrives.
  

Cancel a shipment label:

1. Log in to FedEx Ship Manager (online tool).
   
   
2. Go to Shipment History.
   
   
3. Find the shipment → click the three-dot menu.
   
   
4. Select Cancel shipment and confirm.
   
   
5. If a pickup was scheduled, cancel that separately.
   
   

Cancel a pickup:

1. Go to Schedule & Manage Pickups or Pickup History.
   
   
2. Tick the box next to the pickup.
   
   
3. Click Cancel pickup → confirm “Yes.”
   
   

👉 If the online option isn’t available, call FedEx Customer Service (13 26 10) for assistance.

• Shipment labels → Must be cancelled within 12 hours of creation or before ship date.
  
  
• Pickups → Cancel at least a few hours before the driver arrives. Same-day pickup cancellations are possible if done early.
  
  
• After 12 hours/ship date → The system may not allow cancellation, but unused labels are not charged.
  

⚡ Summary: Cancel the same day you create a label or at least before pickup/drop-off.

• No cancellation fees → Cancelling a shipment label or pickup is free.
  
  
• No-show pickups → Usually no charge, but frequent missed pickups could flag your account.
  
  
• Pre-paid labels → Payments are refunded or voided if cancelled in time.
  
  
• In transit → Once scanned, shipping charges apply and cancellation isn’t possible.