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Dodo
? We’ll help you do it properly.

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Dodo
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Edited by:
Ajust Content Team
Last updated:
July 23, 2025
AI-sourced. Human-edited. Made clear for you.

Can you cancel your
Dodo
 subscription? Check eligibility and conditions

Dodo lets you cancel most services at any time, but with some conditions:

  • 📅 30 Days’ Notice Required: You must give Dodo 30 days' notice to stop billing. Services won’t end automatically.

  • 🔓 Month-to-Month? No exit fees, just cancel with notice.

  • 📃 Still on a contract? Early termination fees apply (e.g. $5/month left on contract).

  • ❄️ 10-Day Cooling-Off Period: New sign-ups (esp. energy) can cancel penalty-free within 10 business days.

  • Just stopping usage? Doesn’t count. You must formally cancel.

  • 📦 Cancel an unactivated order? You may still be charged for prep/installs already done.

How to cancel a
Dodo
 subscription, service or order

  1. Contact Support: Call 13 DODO (13 36 36), use live chat via the Dodo website, or log in to My Dodo to request cancellation.

  2. Verify Identity: Be ready to confirm your account via SMS/email code or personal info.

  3. Confirm Cancellation Clearly: Reps may try to retain you. Be firm but polite.

  4. Set End Date: Choose immediate cancellation or a future date (e.g. end of billing cycle).

  5. Get Confirmation: Dodo will email or message you a cancellation reference. Keep it safe.

  6. Return Equipment (if applicable): Send back Dodo-owned modem within 30 days to avoid a $109 fee.

  7. Follow Up: Check that the service is disconnected, and no extra charges occur.

How long does a
Dodo
 cancellation take?

  • 30-Day Notice: Standard for all cancellations. Give notice a month before your preferred end date.

  • 📅 No Prorata: Cancel mid-cycle and you’ll still pay for the full month.

  • ❄️ Cooling-Off Cancellations: Must occur within 10 business days of signing.

  • 📦 Modem Return Deadline: Return within 30 days or pay $109.

  • 🔌 Energy Final Reads: Book 3+ business days before your move-out to avoid paying for others’ usage.

  • 🧾 Final Bill: Issued ~14 days after disconnection.

  • 📬 Refund Timeline: 1–3 weeks after final bill, if Dodo owes you.

Dodo
 cancellation fees and final charges – what to expect

  • Early Termination Fee (ETF): Only for fixed-term contracts (e.g. $5/month left x remaining months).

  • 💳 No Refund for Unused Days: Monthly fees are forfeited if you cancel mid-month.

  • 📈 Outstanding Usage: Final bill includes any usage charges (extra data, calls, etc.).

  • 📦 Modem Non-Return Fee: $109 if not returned within 30 days (waived if returned late).

  • 📆 Unpaid Device Plans: Remaining modem instalments billed on final invoice.

  • 🏡 Relocation Fees: May apply if Dodo can’t service your new address and you’re in contract.

  • 🧾 Energy Meter Read Fee: Passed-through distributor cost (~$5–$20).

  • 💸 No Surprise Admin Fees: As long as all terms are met, you won’t be hit with hidden extras.

Real
Dodo
 Complaints Submitted Through Ajust

Real customer experiences with
Dodo
cancellations

Endless Hold: One user waited so long trying to cancel that they gave up and blocked debits via their bank.

Smooth Online Exit: Another customer submitted a support ticket and had their plan cancelled in 2 days, with no issues.

🧾 TIO Escalation Wins: A user got fast results after lodging a complaint. Their account was closed and a refund processed the same day.

Dodo
Cancellation FAQs

Tried to cancel but
Dodo
made it difficult?

We’ll help you submit a formal cancellation they can’t ignore.