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Avoid Dodo fees, confusion, and dead-ends. Ajust helps you understand your cancellation rights and submit a formal request in minutes.
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Can you cancel your Dodo subscription? Check eligibility and conditions
Dodo lets you cancel most services at any time, but with some conditions:
- 📅 30 Days’ Notice Required: You must give Dodo 30 days' notice to stop billing. Services won’t end automatically.
- 🔓 Month-to-Month? No exit fees, just cancel with notice.
- 📃 Still on a contract? Early termination fees apply (e.g. $5/month left on contract).
- ❄️ 10-Day Cooling-Off Period: New sign-ups (esp. energy) can cancel penalty-free within 10 business days.
- ❌ Just stopping usage? Doesn’t count. You must formally cancel.
- 📦 Cancel an unactivated order? You may still be charged for prep/installs already done.
How to cancel a Dodo subscription, service or order
- Contact Support: Call 13 DODO (13 36 36), use live chat via the Dodo website, or log in to My Dodo to request cancellation.
- Verify Identity: Be ready to confirm your account via SMS/email code or personal info.
- Confirm Cancellation Clearly: Reps may try to retain you. Be firm but polite.
- Set End Date: Choose immediate cancellation or a future date (e.g. end of billing cycle).
- Get Confirmation: Dodo will email or message you a cancellation reference. Keep it safe.
- Return Equipment (if applicable): Send back Dodo-owned modem within 30 days to avoid a $109 fee.
- Follow Up: Check that the service is disconnected, and no extra charges occur.
How long does a Dodo cancellation take?
- ⏳ 30-Day Notice: Standard for all cancellations. Give notice a month before your preferred end date.
- 📅 No Prorata: Cancel mid-cycle and you’ll still pay for the full month.
- ❄️ Cooling-Off Cancellations: Must occur within 10 business days of signing.
- 📦 Modem Return Deadline: Return within 30 days or pay $109.
- 🔌 Energy Final Reads: Book 3+ business days before your move-out to avoid paying for others’ usage.
- 🧾 Final Bill: Issued ~14 days after disconnection.
- 📬 Refund Timeline: 1–3 weeks after final bill, if Dodo owes you.
Dodo cancellation fees and final charges – what to expect
- ❌ Early Termination Fee (ETF): Only for fixed-term contracts (e.g. $5/month left x remaining months).
- 💳 No Refund for Unused Days: Monthly fees are forfeited if you cancel mid-month.
- 📈 Outstanding Usage: Final bill includes any usage charges (extra data, calls, etc.).
- 📦 Modem Non-Return Fee: $109 if not returned within 30 days (waived if returned late).
- 📆 Unpaid Device Plans: Remaining modem instalments billed on final invoice.
- 🏡 Relocation Fees: May apply if Dodo can’t service your new address and you’re in contract.
- 🧾 Energy Meter Read Fee: Passed-through distributor cost (~$5–$20).
- 💸 No Surprise Admin Fees: As long as all terms are met, you won’t be hit with hidden extras.
Real Dodo Complaints Submitted Through Ajust
Real customer experiences with Dodo cancellations
Endless Hold: One user waited so long trying to cancel that they gave up and blocked debits via their bank.
Smooth Online Exit: Another customer submitted a support ticket and had their plan cancelled in 2 days, with no issues.
🧾 TIO Escalation Wins: A user got fast results after lodging a complaint. Their account was closed and a refund processed the same day.
Dodo Cancellation FAQs
Tried to cancel but Dodo made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.