Trying to cancel Dodo? Avoid the runaround.
Can you cancel your Dodo subscription? Check eligibility and conditions
Dodo lets you cancel most services at any time, but with some conditions:
- 📅 30 Days’ Notice Required: You must give Dodo 30 days' notice to stop billing. Services won’t end automatically.
- 🔓 Month-to-Month? No exit fees, just cancel with notice.
- 📃 Still on a contract? Early termination fees apply (e.g. $5/month left on contract).
- ❄️ 10-Day Cooling-Off Period: New sign-ups (esp. energy) can cancel penalty-free within 10 business days.
- ❌ Just stopping usage? Doesn’t count. You must formally cancel.
- 📦 Cancel an unactivated order? You may still be charged for prep/installs already done.
How to cancel a Dodo subscription, service or order
- Contact Support: Call 13 DODO (13 36 36), use live chat via the Dodo website, or log in to My Dodo to request cancellation.
- Verify Identity: Be ready to confirm your account via SMS/email code or personal info.
- Confirm Cancellation Clearly: Reps may try to retain you. Be firm but polite.
- Set End Date: Choose immediate cancellation or a future date (e.g. end of billing cycle).
- Get Confirmation: Dodo will email or message you a cancellation reference. Keep it safe.
- Return Equipment (if applicable): Send back Dodo-owned modem within 30 days to avoid a $109 fee.
- Follow Up: Check that the service is disconnected, and no extra charges occur.
How long does a Dodo cancellation take?
- ⏳ 30-Day Notice: Standard for all cancellations. Give notice a month before your preferred end date.
- 📅 No Prorata: Cancel mid-cycle and you’ll still pay for the full month.
- ❄️ Cooling-Off Cancellations: Must occur within 10 business days of signing.
- 📦 Modem Return Deadline: Return within 30 days or pay $109.
- 🔌 Energy Final Reads: Book 3+ business days before your move-out to avoid paying for others’ usage.
- 🧾 Final Bill: Issued ~14 days after disconnection.
- 📬 Refund Timeline: 1–3 weeks after final bill, if Dodo owes you.
Dodo cancellation fees and final charges – what to expect
- ❌ Early Termination Fee (ETF): Only for fixed-term contracts (e.g. $5/month left x remaining months).
- 💳 No Refund for Unused Days: Monthly fees are forfeited if you cancel mid-month.
- 📈 Outstanding Usage: Final bill includes any usage charges (extra data, calls, etc.).
- 📦 Modem Non-Return Fee: $109 if not returned within 30 days (waived if returned late).
- 📆 Unpaid Device Plans: Remaining modem instalments billed on final invoice.
- 🏡 Relocation Fees: May apply if Dodo can’t service your new address and you’re in contract.
- 🧾 Energy Meter Read Fee: Passed-through distributor cost (~$5–$20).
- 💸 No Surprise Admin Fees: As long as all terms are met, you won’t be hit with hidden extras.
Dodo cases submitted through Ajust
I cancelled my Dodo account before my next billing cycle but never got confirmation. The uncertainty had me constantly checking for charges I shouldn’t have received. All I wanted was proof it was actually closed. - Anthony
I cancelled my mobile service with Dodo when I returned to the UK, but they kept taking money for months after. I eventually had to cancel through my bank. I just want the money back they overcharged me. - Nelleke
Consumer experiences with Dodo cancellations
Endless Hold: One user waited so long trying to cancel that they gave up and blocked debits via their bank.
Smooth Online Exit: Another customer submitted a support ticket and had their plan cancelled in 2 days, with no issues.
🧾 TIO Escalation Wins: A user got fast results after lodging a complaint. Their account was closed and a refund processed the same day.
Dodo Cancellation FAQs
Can I cancel my Dodo service at any time?
Yes, you can cancel most Dodo services anytime, but you must give 30 days' notice. Even if you’re not under contract, Dodo keeps billing during that notice period. If you're still in contract, you’ll be charged early termination fees. Avoid surprises by checking your plan details and factoring in any notice or modem return conditions.
Will I get charged if I cancel Dodo mid-month?
Yes, you’ll still pay for the full month even if you cancel partway through. Dodo doesn’t offer prorated refunds, so it’s smarter to align your cancellation with your billing cycle. This helps avoid paying for unused days and gives you time to return any equipment without penalties.
How do I avoid Dodo’s modem return fee?
Return your Dodo modem within 30 days of cancellation to avoid a $109 fee. Dodo-owned equipment must be sent back in time -even if it’s unused or the service wasn’t activated. Always get proof of return and check your final bill to make sure the fee is waived once received.
What if I just stop using the service(does that cancel it?
No, you must formally cancel through Dodo or billing will continue. Usage doesn’t equal cancellation. Call, chat, or log into My Dodo to request cancellation and get written confirmation. Without this, you’ll keep getting charged(even if the service isn’t used.
Tried to cancel but Dodo made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.