Trying to cancel

Dodo

? We’ll help you do it properly.

Dodo lets you cancel most services at any time, but with some conditions:

• 📅 30 Days’ Notice Required: You must give Dodo 30 days' notice to stop billing. Services won’t end automatically.
  
  
• 🔓 Month-to-Month? No exit fees, just cancel with notice.
  
  
• 📃 Still on a contract? Early termination fees apply (e.g. $5/month left on contract).
  
  
• ❄️ 10-Day Cooling-Off Period: New sign-ups (esp. energy) can cancel penalty-free within 10 business days.
  
  
• ❌ Just stopping usage? Doesn’t count. You must formally cancel.
  
  
• 📦 Cancel an unactivated order? You may still be charged for prep/installs already done.
  

1. Contact Support: Call 13 DODO (13 36 36), use live chat via the Dodo website, or log in to My Dodo to request cancellation.
   
   
2. Verify Identity: Be ready to confirm your account via SMS/email code or personal info.
   
   
3. Confirm Cancellation Clearly: Reps may try to retain you. Be firm but polite.
   
   
4. Set End Date: Choose immediate cancellation or a future date (e.g. end of billing cycle).
   
   
5. Get Confirmation: Dodo will email or message you a cancellation reference. Keep it safe.
   
   
6. Return Equipment (if applicable): Send back Dodo-owned modem within 30 days to avoid a $109 fee.
   
   
7. Follow Up: Check that the service is disconnected, and no extra charges occur.
   

• ⏳ 30-Day Notice: Standard for all cancellations. Give notice a month before your preferred end date.
  
  
• 📅 No Prorata: Cancel mid-cycle and you’ll still pay for the full month.
  
  
• ❄️ Cooling-Off Cancellations: Must occur within 10 business days of signing.
  
  
• 📦 Modem Return Deadline: Return within 30 days or pay $109.
  
  
• 🔌 Energy Final Reads: Book 3+ business days before your move-out to avoid paying for others’ usage.
  
  
• 🧾 Final Bill: Issued ~14 days after disconnection.
  
  
• 📬 Refund Timeline: 1–3 weeks after final bill, if Dodo owes you.
  

• ❌ Early Termination Fee (ETF): Only for fixed-term contracts (e.g. $5/month left x remaining months).
  
  
• 💳 No Refund for Unused Days: Monthly fees are forfeited if you cancel mid-month.
  
  
• 📈 Outstanding Usage: Final bill includes any usage charges (extra data, calls, etc.).
  
  
• 📦 Modem Non-Return Fee: $109 if not returned within 30 days (waived if returned late).
  
  
• 📆 Unpaid Device Plans: Remaining modem instalments billed on final invoice.
  
  
• 🏡 Relocation Fees: May apply if Dodo can’t service your new address and you’re in contract.
  
  
• 🧾 Energy Meter Read Fee: Passed-through distributor cost (~$5–$20).
  
  
• 💸 No Surprise Admin Fees: As long as all terms are met, you won’t be hit with hidden extras.