Trying to cancel Boost Mobile? Avoid the runaround.
Can you cancel your Boost Mobile subscription? Check eligibility and conditions
- No contracts → Boost Mobile is 100% prepaid, so you can cancel anytime with no penalties.
- Non-recharge = automatic cancellation → If you don’t recharge for 6 months, the service deactivates and your number is lost.
- Porting out = cancellation → Moving your number to another provider automatically cancels Boost.
- Orders & devices → Phone/SIM orders can be cancelled before shipping. Refunds are possible if items are returned.
- Refunds → Boost generally does not refund unused prepaid credit, but refunds are possible for billing errors or non-delivery.
How to cancel a Boost Mobile subscription, service or order
Option 1 – Turn Off Auto Recharge:
- Log in to the Boost One app or online account.
- Go to Recharge settings.
- Disable Auto-Recharge to stop future charges.
Option 2 – Port Out Your Number (Recommended):
- Sign up with your new telco and request to port your Boost number.
- Provide your Boost mobile number + date of birth (used for prepaid verification).
- Once port completes, Boost automatically cancels your service.
Option 3 – Request Cancellation via Support:
- Go to Boost’s “Message Us” chat (7am–11pm AEST) on their website/app.
- Provide account details, verify identity, and request cancellation.
- Confirm whether service ends immediately or after your recharge cycle.
Option 4 – Cancel Online Orders:
- If you purchased a SIM or phone and want to cancel before shipment, contact Boost support with your order number.
- If already shipped, return the item as instructed for a refund.
⚡ Tip: Save chat transcripts or request email confirmation as proof of cancellation.
How long does a Boost Mobile cancellation take?
- Auto-recharge → Disable at least 24 hours before your next renewal.
- Mid-cycle cancellations → Service remains until expiry (no refunds for unused days).
- Immediate cancellations → Can be requested via chat support.
- Porting out → Service ends the same day when port is complete.
- 6-month inactivity rule → If you stop recharging, your account auto-closes after 6 months.
- Order cancellations → Request within 24 hours of purchase to catch before dispatch.
Boost Mobile cancellation fees and final charges – what to expect
- No cancellation fee → Cancel anytime, no early termination penalty.
- No port-out fee → Transferring your number to another provider is free.
- Unused prepaid value → Non-refundable (you lose any unused days/data).
- Device/SIM orders → Refundable if cancelled before shipment or returned in good condition.
- Auto-recharge → Avoid extra charges by turning it off before your next billing date.
Boost Mobile cases submitted through Ajust
I’ve spent over a week trying to transfer my number from Telstra to Boost, calling six times and still no resolution. My partner’s transfer went through easily, yet mine is stuck and my $230 voucher can’t even be activated. I just want the service I paid for to actually work. - Mark
After nine days and hours on the phone, I still can’t get my port out PIN from Boost. My number is half-transferred, so I can make calls but can’t receive any. It’s affecting my work and I’m beyond frustrated. - John
Boost sent me an email offering a $25 phone upgrade, but when I drove 80 miles to the store, they demanded $90 instead. No one mentioned hidden fees and the clerk was rude. I lost time, money, and trust in a brand I’d used for eight years. - Ted
It’s been two weeks since I ported my number from Metro to Boost and I still can’t access voicemail. I’m paying for a service I can’t use, and the issue keeps being “escalated.” Either fix the problem or move me off your network. - Mariah
Consumer experiences with Boost Mobile cancellations
Smooth port-out → Customers report switching providers cancels Boost instantly with no fees.
Refund delays → Some users needed to chase Boost/Telstra for SIM pack refunds, but money was eventually returned.
Billing glitch resolved → A double-charge was compensated with 6 months free service.
Boost Mobile Cancellation FAQs
Can I cancel my Boost Mobile subscription anytime?
Yes, you can cancel Boost Mobile anytime since all plans are prepaid and have no contracts. Simply stop recharging, port your number, or contact support to cancel. Boost automatically closes inactive accounts after six months, so you won’t face penalties or fees—just be sure to disable Auto Recharge to avoid unwanted renewals.
How do I cancel Boost Mobile and keep my number?
To cancel while keeping your number, port it to another provider. When your new telco processes the port using your Boost number and date of birth, your Boost account automatically cancels. This is the fastest, most reliable way to switch providers without losing your number or paying extra.
Will I get a refund after cancelling my Boost Mobile service?
Usually no—Boost doesn’t refund unused prepaid credit. However, refunds may be issued for billing errors, faulty SIM packs, or undelivered orders. If you’ve experienced a billing mistake or received incorrect items, contact Boost’s support chat for a refund assessment. Always save your chat transcripts as proof.
How long does it take for Boost Mobile cancellations to process?
Port-outs are same-day, while auto-recharge cancellations take effect within 24 hours. If cancelling mid-cycle, service continues until your recharge expires. To stop future charges, disable Auto Recharge before your next renewal date or request immediate cancellation via Boost’s online chat for faster results.
Tried to cancel but Boost Mobile made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.