Trying to cancel

Boost Mobile

? Avoid the runaround.

• No contracts → Boost Mobile is 100% prepaid, so you can cancel anytime with no penalties.
  
  
• Non-recharge = automatic cancellation → If you don’t recharge for 6 months, the service deactivates and your number is lost.
  
  
• Porting out = cancellation → Moving your number to another provider automatically cancels Boost.
  
  
• Orders & devices → Phone/SIM orders can be cancelled before shipping. Refunds are possible if items are returned.
  
  
• Refunds → Boost generally does not refund unused prepaid credit, but refunds are possible for billing errors or non-delivery.
  

Option 1 – Turn Off Auto Recharge:

1. Log in to the Boost One app or online account.
   
   
2. Go to Recharge settings.
   
   
3. Disable Auto-Recharge to stop future charges.
   
   

Option 2 – Port Out Your Number (Recommended):

1. Sign up with your new telco and request to port your Boost number.
   
   
2. Provide your Boost mobile number + date of birth (used for prepaid verification).
   
   
3. Once port completes, Boost automatically cancels your service.
   
   

Option 3 – Request Cancellation via Support:

1. Go to Boost’s “Message Us” chat (7am–11pm AEST) on their website/app.
   
   
2. Provide account details, verify identity, and request cancellation.
   
   
3. Confirm whether service ends immediately or after your recharge cycle.
   
   

Option 4 – Cancel Online Orders:

1. If you purchased a SIM or phone and want to cancel before shipment, contact Boost support with your order number.
   
   
2. If already shipped, return the item as instructed for a refund.
   

⚡ Tip: Save chat transcripts or request email confirmation as proof of cancellation.

• Auto-recharge → Disable at least 24 hours before your next renewal.
  
  
• Mid-cycle cancellations → Service remains until expiry (no refunds for unused days).
  
  
• Immediate cancellations → Can be requested via chat support.
  
  
• Porting out → Service ends the same day when port is complete.
  
  
• 6-month inactivity rule → If you stop recharging, your account auto-closes after 6 months.
  
  
• Order cancellations → Request within 24 hours of purchase to catch before dispatch.
  

• No cancellation fee → Cancel anytime, no early termination penalty.
  
  
• No port-out fee → Transferring your number to another provider is free.
  
  
• Unused prepaid value → Non-refundable (you lose any unused days/data).
  
  
• Device/SIM orders → Refundable if cancelled before shipment or returned in good condition.
  
  
• Auto-recharge → Avoid extra charges by turning it off before your next billing date.