Trying to cancel Adidas? Avoid the runaround.
Can you cancel your Adidas subscription? Check eligibility and conditions
- Strict no-cancellation policy: Adidas Australia does not allow customer-initiated cancellations or changes after checkout, even if the order hasn’t shipped (Adidas Order Changes FAQ).
- Exceptions: Only Adidas-initiated cancellations (stock issues, payment failures) will result in an automatic refund.
- No subscriptions: Adidas AU doesn’t offer paid product subscriptions, only the free adiClub loyalty program (no cancellation required).
- Practical workaround: Unwanted orders must be returned after delivery under the free 30-day returns policy.
How to cancel a Adidas subscription, service or order
- Check details before ordering – prevention is key.
- If urgent, contact Adidas support immediately – Phone: +61 2 7256 9046, Email: service@onlineshop.adidas.com.au (Contact Page). Success is rare but possible for address corrections.
- Track your order via the Order Tracker to see status.
- Plan a return once delivered – Adidas Returns & Refunds explains the free process.
- Optional: Refuse delivery to speed return-to-sender.
- If reordering at a better price: Place the new order and return the original.
How long does a Adidas cancellation take?
- No customer cancellation window – order is locked in instantly after checkout.
- Return deadline: 30 days from delivery (shorter for limited-release “Hype” products – often 7–14 days).
- Refunds on returns: Processed within 14 business days of warehouse receipt, then 2–5 days for payment provider to release funds.
- Adidas-initiated cancellations: Usually within a few days of order; refund follows in 2–5 days.
Adidas cancellation fees and final charges – what to expect
- No cancellation or restocking fees.
- Free return shipping via prepaid label for eligible orders.
- Initial shipping charges are refunded if the entire order is returned.
- Afterpay/Zip refunds adjust your repayment schedule automatically.
- Promo codes: Not reissued if returned or cancelled.
Adidas cases submitted through Ajust
I tried to make a formal complaint after my refund went missing, but Adidas just looped me back to the same customer service rep I’d been talking to for weeks. It feels like they don’t actually have a proper complaints process, just a circle of emails that go nowhere. - David
After ordering shoes that were the wrong size, I returned them straight away and still never saw my money again. I kept sending emails and getting nowhere. It shouldn’t take months to resolve something so basic. - Mostakim
I bought sneakers that started splitting within days. When I tried to return them, the store manager spoke to me like it was my fault. I paid good money and got treated terribly instead of being helped. - Asnath
I received the wrong product and was told I had to return it before they’d even think about refunding me. The mistake was theirs, yet they made me jump through hoops to fix it. That’s not fair treatment. - Weizhi
Consumer experiences with Adidas cancellations
Common frustration: No way to cancel post-checkout. Customers often rebuy and return original order.
Slow refunds in rare cases: Some report waiting over a week for refunds after Adidas cancelled due to stock issues.
Positive returns: Many find free return labels and drop-off process easy and refunds timely.
Adidas Cancellation FAQs
How can I submit a complaint to Adidas Australia effectively?
The fastest way to submit a complaint to Adidas Australia is by phone at +61 2 7256 9046 or via email at service@onlineshop.adidas.com.au. Provide your order number, contact details, and a clear summary of your issue. Calling gives the quickest acknowledgment, while email provides a record for follow-up. If your issue relates to a store purchase, visiting in-store can lead to an immediate resolution.
What happens after I lodge a complaint with Adidas?
After you submit a complaint, Adidas assigns it to their Online Shop Customer Service team. You’ll receive a case reference and may be asked for additional details. Most issues are resolved within 30 days, though simple cases like refunds or replacements are often handled faster. You’ll get updates by phone or email, and can reference your case number in any follow-up communication.
How can I escalate my Adidas complaint if I’m not getting a response?
If your complaint stalls, ask for a manager or contact Adidas’ head office at Level 6, 65 Dover Street, Cremorne, VIC 3121. You can also switch channels—for example, move from email to phone or chat for faster action. For unresolved issues, contact state Fair Trading or Consumer Affairs offices for free mediation. Document all interactions to strengthen your case.
What are the most common Adidas complaint issues in Australia?
The most frequent Adidas complaints include delayed or cancelled orders, slow refunds, poor customer service response times, and faulty product disputes. Delivery problems like missing parcels are also common. Most complaints arise when consumers feel ignored or forced to chase updates. Knowing your refund rights and tracking all communication can help you get faster, fairer outcomes.
Tried to cancel but Adidas made it difficult?
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