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Can you cancel your Adidas subscription? Check eligibility and conditions
- Strict no-cancellation policy: Adidas Australia does not allow customer-initiated cancellations or changes after checkout, even if the order hasn’t shipped (Adidas Order Changes FAQ).
- Exceptions: Only Adidas-initiated cancellations (stock issues, payment failures) will result in an automatic refund.
- No subscriptions: Adidas AU doesn’t offer paid product subscriptions, only the free adiClub loyalty program (no cancellation required).
- Practical workaround: Unwanted orders must be returned after delivery under the free 30-day returns policy.
How to cancel a Adidas subscription, service or order
- Check details before ordering – prevention is key.
- If urgent, contact Adidas support immediately – Phone: +61 2 7256 9046, Email: service@onlineshop.adidas.com.au (Contact Page). Success is rare but possible for address corrections.
- Track your order via the Order Tracker to see status.
- Plan a return once delivered – Adidas Returns & Refunds explains the free process.
- Optional: Refuse delivery to speed return-to-sender.
- If reordering at a better price: Place the new order and return the original.
How long does a Adidas cancellation take?
- No customer cancellation window – order is locked in instantly after checkout.
- Return deadline: 30 days from delivery (shorter for limited-release “Hype” products – often 7–14 days).
- Refunds on returns: Processed within 14 business days of warehouse receipt, then 2–5 days for payment provider to release funds.
- Adidas-initiated cancellations: Usually within a few days of order; refund follows in 2–5 days.
Adidas cancellation fees and final charges – what to expect
- No cancellation or restocking fees.
- Free return shipping via prepaid label for eligible orders.
- Initial shipping charges are refunded if the entire order is returned.
- Afterpay/Zip refunds adjust your repayment schedule automatically.
- Promo codes: Not reissued if returned or cancelled.
Adidas cases submitted through Ajust
Consumer experiences with Adidas cancellations
Common frustration: No way to cancel post-checkout. Customers often rebuy and return original order.
Slow refunds in rare cases: Some report waiting over a week for refunds after Adidas cancelled due to stock issues.
Positive returns: Many find free return labels and drop-off process easy and refunds timely.
Adidas Cancellation FAQs
Tried to cancel but Adidas made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.