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Cbus

Cbus is a superannuation fund in Australia that provides retirement benefits to its members. It offers a range of investment options and insurance coverage. Some common complaints about Cbus include difficulties in accessing funds, delays in processing claims, and limited customer service availability.

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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Other

Technology data access

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jodi
Technology data access

Jodi

May 14, 2024

Outcome Sought

Apology

Compensation

Other

Other

Claim approval delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Allan
Claim approval delay

Allan

Claim not paid for 2 weeks

Outcome Sought

Apology

Compensation

Other

Other

Eligibility for benefit payment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matthew
Eligibility for benefit payment

Matthew

Risk of eviction

Outcome Sought

Apology

Compensation

Other

Other

Superannuation withdrawal

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Darren
Superannuation withdrawal

Darren

Chronic pain, financial hardship

Outcome Sought

Apology

Compensation

Other

Lack of update on application

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Chris
Lack of update on application

Chris

Uncertainty about insurance coverage

Outcome Sought

Apology

Compensation

Other

Interest awarded too low

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anthony
Interest awarded too low

Anthony

Feels shortchanged on investment

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Cbus

To Listen

Live Campaign
Do you manage complaints for
Cbus
?
Other

Technology data access

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jodi

Jodi

May 14, 2024

Customer seeks resolution from cbus for lack of technology data access, unauthorized legal actions, and unknown account dependencies.
No technology data access no legal act on my behalf without written informatiob agreement no legal or depednecy on all anythibg in the account that i do not kbow of to be removed i need an emwil address or come in person to give you the stat dec
Other

Claim approval delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Allan

Allan

Customer upset with cbus for delay in claim approval, lack of communication, and failure to resolve identity verification issue promptly.
It’s been 2 weeks since I sent my application and I still haven’t had my claim approved and paid out.<br /><br />I have been a member with Cbus for 20+ years and the way this has been handled is absolutely disgusting.<br /><br />I understand the initial issue of proving my identity failed because there was a typo on my application showing the incorrect DOB, but I emailed the corrected application the following day and contacted member services to let them know, yet from what I last heard from Cbus was you still can’t verify me.<br />It’s been 1 week since I have even heard from anyone about my application, although I have called everyday to find out what is going on and I get told everything is ok and your claim will be paid in the next 2 days- it obviously doesn’t. <br />I have attached proof of being told I will be paid on a certain day, but when I called today to make a formal complaint I was told that nobody can say what day I will be paid because it hasn’t been approved yet.<br />This is an absolute joke, I made a claim for hardship 3 months ago and my id verified using the exact same details and I was paid out with not an issue, but 3 months later I’m having huge issues and I’m trying to resolve them but Cbus isn’t doing a damn thing to help out a member of over 20 years.
Other

Eligibility for benefit payment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matthew

Matthew

Customer complains about cbus rejecting financial hardship benefit, despite being eligible. urges cbus to resolve issue promptly to avoid eviction.
Financial Hardship Benefit Payment sent to cbus 17th April.<br /><br />Reply from cbus stating not accepting due to not being eligible due to centerlink recived 22nd April also told to call centerlink. <br /><br />23rd April I Called centerlink and talked to manager who confirmed its a cbus fault and that I have infact being receiving benefits for over 26 weeks.<br /><br />23 april Called cbus again and was told they are retrying and they are busy with alot if Hardship claims (not my concern)<br /><br />Please sort out your shit before ai get evicited as per the note attached to my initial claim.<br /><br />Regards <br /><br />Matthew P Gear
Other

Superannuation withdrawal

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Darren

Darren

Customer seeks $2,500 from cbus due to chronic pain and financial hardship, expressing frustration with treatment and fees paid.
I am an Aboriginal Veteran who has worked continuously since 1979 without ever receiving any centrelink payments or payments from Veteran Affairs apart from the insulting $6.80 F/N towards my mental health medication. I have busted my guts my whole life and at 59 my mental health is poor as a result of 9 years ADF and 8 years Forensic Medicine and my body is damaged from over 14 years hard labor in demolition. I have earned my place in this country and all I requested was that CBUS release $2,500 of MY SUPER that has been approved by the ATO so I can put an end {ASAP} to the chronic pain I am suffering and return to work. Another week with this pain is unacceptable. I have paid a fortune in fees to CBUS and a fortune in tax to the ATO!!! WE DESERVE BETTER AND WE SHOULD NOT BE TREATED AS SECOND CLASS CITIZENS! But yourself in my position and tell me how you would feel! I am also approaching financial hardship and the reality of losing my unit due to being unable to work!

Lack of update on application

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Chris

Chris

Customer complains about lack of feedback on insurance application and unexpected 75% loading on existing coverage.
I Applied for Total and Permanent Disablement insurance to be added to my profile and send all required documentation as requested. I am a diabetic now for 25 Years. <br />My existing Death - Professional insurance is in place now for several years after I change to C-Bus Super.<br /> I received a confirmation letter that I will still covered but suddenly with a 75% loading to my existing Death - Professional insurance via Cbus. <br />Can I get a update why I have not received any feedback or update to my original request and if accepted to allow me to decide if I want then to add this to the current profile or not. <br />In my application I explained that I do have this Insurance and extra live insurance, it is sitting with another Life insurance company in NZ. I wanted to reconcile and have everything in one place to make it easier, and do not have to do bank transfers to NZ for that policy.<br /> I also will like to know why suddenly there is a 75% loading after my application for the Total and Permanent Disablement insurance.<br />

Interest awarded too low

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Anthony

Anthony

Customer feels shortchanged by Cbus, claiming only $7500 interest on a $528000 investment for the 2023/24 tax year.
I have invested $528000 in Cbus groth fund for 2023/24 tax year,when I check my interest added I find they awarded $7500, for the yearIfee I feel I have been shortchanged

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Technology data access

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jodi
Technology data access

Jodi

May 14, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Cbus

The best way to resolve an issue with 

Cbus

Quick Solutions
Prepared by
Cbus
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Cbus

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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04
Fair and Free
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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