How to contact

Target

customer support

Target Australia provides customer support across multiple channels, including phone support (1300 753 567), live chat, email assistance, and in-store help. Their customer service operates Monday–Friday (8am–6pm AEST) and Saturdays (8am–5pm AEST). Target emphasises customer-friendly services such as Free 60-Day Returns and convenient live chat availability daily until 9pm.

While Target's store staff consistently receive praise for being helpful and courteous, overall customer satisfaction is mixed, with an average rating of 2.1 out of 5 stars. Customers frequently express frustration with online order issues, communication delays, and stock availability problems, though many still appreciate Target’s straightforward returns process and helpful in-store service.

Target Australia customers commonly report these issues:

• Online Order Problems: Customers often experience delayed or cancelled orders, incorrect or damaged items delivered, and poor communication regarding stock availability.
  
  
• Gift Card Redemption Issues: Occasional technical problems have been reported with gift card redemptions online, causing considerable frustration for customers.
  
  
• Product Quality Concerns: Some products, particularly homewares and clothing items, have disappointed customers due to lower-than-expected quality or defects, necessitating returns.
  
  
• Returns & Refund Delays: Although Target’s 60-day return policy is well-liked, customers sometimes face delays in processing refunds, particularly for online returns by mail.
  
  
• Slow Customer Service Responses: Customers report slow email responses or difficulty reaching customer support via phone during busy periods.
  
  
• Click & Collect and Stock Availability Issues: Instances of stores unable to fulfill Click & Collect orders fully, or advertised products being out of stock, cause frustration for shoppers.
  

While many have smooth shopping experiences, these recurring concerns indicate areas where Target Australia’s support can improve, particularly online.

Here’s how to effectively reach Target Australia’s customer support:

• Phone Support: Call 1300 753 567 (Mon–Fri 8am–6pm, Sat 8am–5pm AEST). Ideal for urgent or complex issues - be ready with your order number or receipt details.
  
  
• Live Chat: Available daily (8am–9pm AEST) via Target’s website. This is great for quick assistance with order tracking, returns guidance, or product queries.
  
  
• Email via Contact Form: Submit inquiries via the "Email Us" form on Target’s Contact Us page. Expect responses within 1-2 business days, useful for detailed or non-urgent requests.
  
  
• In-Store Assistance: Visit any Target store for face-to-face help, including returns, exchanges, or direct product support. Often the fastest method for immediate resolutions.
  
  
• Order Tracking & Self-Service: Use Target’s online Order Tracking tool or the Returns Portal to manage your orders without contacting support directly.
  
  
• Social Media: Reach out through Target’s social media channels (Facebook, Instagram, Twitter) if other support options are slow; they may expedite assistance via direct messaging.
  

Always note down any provided reference numbers or chat transcripts for future reference and smoother follow-ups.

Target Australia’s key customer-friendly policies include:

• Returns & Refunds Policy: Enjoy free returns within 60 days for most items, either by mail or at any Target store. Items must be in resaleable condition with proof of purchase. Certain exclusions apply (e.g., personal items, opened electronics).
  
  
• Faulty Item Policy: If products are faulty or not as described, Target offers repairs, replacements, or refunds as per Australian consumer law, even beyond 60 days.
  
  
• Refund Methods: Refunds are issued to your original payment method; cash purchases are refunded in cash, card transactions refunded to the same card.
  
  
• Order Changes & Cancellations: Online orders may be amended or cancelled if caught quickly before dispatch. Otherwise, customers can return items after delivery under the standard return policy.
  
  
• Delivery Policy: Free standard delivery on orders over $60. Standard delivery typically takes 3-7 business days, with express options available for an extra fee.
  
  
• Click & Collect: Free, often ready within 2 hours. Uncollected orders are automatically refunded after the collection period expires.
  
  
• OnePass Membership: Members enjoy perks such as free shipping and 365-day returns across Target and affiliated stores (an extended version of the standard 60-day return policy).
  
  
• Warranty Claims: Target facilitates warranty claims either in-store or by coordinating repairs or replacements with manufacturers.
  
  
• Complaints Handling: Complaints or unresolved issues can be escalated via regular support channels, with further escalation possible through consumer protection bodies if necessary.
  

These clear policies help customers know what to expect and how to handle issues effectively.