Kmart

refund policy – how to claim your money back

Yes, you can, if you follow Kmart’s clear refund rules:

🕒 Timeframe:

• 60 days for standard refunds
  
  
• 365 days for OnePass members (refund becomes a store credit after 60 days)
  
  
• Outside these windows = not eligible for change-of-mind refund
  
  

🧾 Proof of Purchase Required:

• Valid receipts: paper, photo, digital, or online order confirmation
  
  
• No proof = no refund for change-of-mind (strictly enforced as of Aug 2024)
  
  

📦 Condition:

• Item must be unused, in resaleable condition, and in original packaging
• Tags, accessories, manuals must be intact
  
  

🚫 Non-Refundable Items:

• Opened cosmetics, swimwear, pierced jewellery, assembled furniture, gift cards
  
  
• Food returns only accepted if faulty
  
  

⚖️ Faulty Items:

Can be refunded any time under Australian Consumer Law, even if excluded or out of timeframe

Here’s how to get your refund quickly:

1. Check Refund Eligibility:
   
   
   
   • Within time window? In original condition? Got your receipt? Tick all the boxes first.
     
     
2. Gather Proof of Purchase:
   
   
   
   • In-store: physical or digital receipt
     
     
   • Online: invoice from order email or Kmart account
     
     
   • Gift receipt = OK for gifts (no prices shown)
     
     
3. Return the Item:
   
   
   
   • In-store: Go to any Kmart with item + receipt
     
     
   • Online purchases: Return in-store if possible, or lodge a refund request via Kmart Contact Us with order number + photos (if damaged)
     
     
4. Wait for Confirmation:
   
   
   
   • In-store: processed on the spot
     
     
   • Online: reply within ~2 business days
     
     
   • May get a prepaid return label or collection for large/faulty items
     
     
5. Refund Issued:
   
   
   
   • Refunded to your original payment method (or store credit where applicable)
     
     
   • Allow 3–5 business days to see the money in your account
     
     

💡 Pro Tip: Use the Kmart app to automatically save receipts. For large items, call support before hauling it in.

‍

⌛ In-store Refunds:

• Cash or EFTPOS: Instant
  
  
• Card/PayPal: 1–5 business days
  
  
• Afterpay/Zip: Up to 10 days (adjusts payment schedule)
  
  

🕓 Online Refund Requests:

• ~2 days for approval via customer service
  
  
• ~3–7 business days total from request to refund received
  
  

Delays?

• Weekends/public holidays can extend it
  
  

If Kmart says it’s been “Released,” the delay is with your bank, not Kmart

💳 Original Payment Method:

• Default method for all refunds
  
  
• Card, PayPal, Afterpay/Zip, gift card, all go back to the same source
  
  

🔁 Exchange Voucher (Store Credit):

• Given when:
  
  
  • You request it
  • OnePass return is past 60 days
  • No receipt but exception made
    
  • Partial refund from a bundle/promo
    
    

🎁 Gift Card Refunds:

• Items bought with gift cards = refunded to a new gift card
  
• Kmart gift cards = no expiry, no fees
  
  

Under $5 refunds may be issued as a voucher

❌ No Receipt = No Refund:

• As of Aug 2024, no exceptions for change-of-mind
  
  
• Use the app or take a photo (Kmart accepts both)
  
  

❌ Missed Return Window:

• After 60 days (or 365 for OnePass)? The return is likely to be rejected
  
  
• OnePass refunds = store credit after 60 days
  
  

❌ Item Used or Opened:

• Needs to be in “new” condition with tags and box
  
  
• Opened tech or worn clothes = refund may be denied
  
  

❌ Excluded Products:

• No refunds for: opened cosmetics, swimwear, food, gift cards
  
  
• Faulty? Still eligible under consumer law
  
  

❌ Shipping Fee Confusion:

• Change-of-mind returns: no delivery fee refund
  
• Faulty/damaged returns: shipping is refunded
  
  

❔ Refund Not Showing:

• Wait 3–5 business days
  
  

If status says “Released” but money’s not in, contact your bank