Need to contact Mobil and make sure they reply?
Mobil customer support overview
Mobil Australia provides phone and email support so help’s always close at hand. For general enquiries, call 1800 105 961 or email austomercare@exxonmobil.com. Staff at Mobil-branded service stations (many co-branded with 7-Eleven) can also answer basic questions or direct you to the right team. As part of ExxonMobil, the brand emphasises responsive customer care and high standards, which is a big reason drivers rate Mobil for reliable fuels and convenience. In short, whether it’s a fuel quality concern or an account question, Mobil aims to resolve issues promptly and professionally.
Common Mobil customer issues and complaints
- Fuel purchase hiccups: Pay-at-pump occasionally fails for gift/fuel cards, requiring in-store payment. Rare pump malfunctions (e.g., overfill/auto-stop failure) can cause overcharging.
- Service at stations: Isolated reports of rude or unhelpful staff at specific sites; not the norm but memorable when it happens.
- Mobil Card & billing: Business/fleet users sometimes hit account cancellation or fee confusion via third-party administrators. A clear paper trail helps.
- Pricing & fuel quality: Prices vary market-wide; occasional debate about fuel quality or additive claims. Mobil states compliance with AU standards and addresses verified quality issues.
Tip: Keep receipts (station, date/time, bowser #, rego). They speed up investigations and refunds where appropriate.
How to contact Mobil customer support
Call Mobil (general enquiries):
- 1800 105 961 (toll-free) — station experiences, fuel queries, feedback.
Mobil Card (fuel card) support:
- 1300 173 435 (Mon–Fri, 8:45am–7:00pm AEST / 8:00pm AEDT) — applications, billing, lost cards, cancellations.
Email & online forms:
- austomercare@exxonmobil.com — include station location, time, receipts, and card # (if relevant).
- Use the Contact Us forms on Mobil’s website for wholesale/feedback and Mobil Card page forms for card-specific issues.
In-person at stations:
- Site managers can handle simple refunds/receipt issues and escalate complex matters. Use the station locator to find details and contact numbers.
Feedback survey:
- Recent visit? Share it via mobilfeedback.com.au — responses help Mobil coach sites and follow up on concerns.
Speed tips: Ask for a case/reference number, summarise facts in bullets, and follow up politely if a fix stalls.
Mobil key customer policies: refunds, returns, cancellations and more
Refunds
- No blanket “fuel returns,” but Mobil will investigate pump errors/overcharges and typically refund or credit when verified.
- Incorrect charges/double-charge: Support can arrange a correction refund.
- Gift/fuel cards: Faulty cards are repaired/replaced and balances refunded if the card is proven defective.
Returns
- Fuel isn’t returnable. For lubricants/merch purchased via retailers/distributors, returns follow the seller’s policy. Mobil supports exchanges for verified defects.
Mobil Card (cancellations & fees)
- Cancel any time via Mobil Card support or portal. No cancellation fee and standard account fee is $0. Pay any outstanding fuel charges, ancillary/one-off fees (e.g., express card delivery) aren’t pro-rated on closure.
Price match
- No pump-side price matching — prices vary by location/market. Savings tools like the 7-Eleven Fuel App (for Mobil-branded fuel) can help you lock in local lows.
Warranty & quality
- Fuel: Meets AU standards; verified contamination/quality faults are investigated and compensated as appropriate (e.g., fuel replacement, repairs).
- Lubricants: Mobil oils carry performance assurances. Defective product or oil-related damage claims are assessed case-by-case. Keep receipts and mechanic reports.
Mobil complaints submitted through Ajust
During a late-night stop at a Mobil servo, a staff member’s behaviour left me feeling threatened and completely unsafe. I’d never had issues there before, so it shook me. I reached out to Mobil because I needed them to take the situation seriously, investigate what happened, and acknowledge the distress it caused. Getting a proper response felt essential after such an confronting experience. - Kirsty
Recent experiences with Mobil customer service
Quick & helpful: A caller seeking account info praised a rep for fast, efficient resolution on the first call.
Pump/card issue fixed after follow-up: A prepaid card repeatedly failed at one pump. After persistent reporting, the site serviced the reader and the issue ceased.
Mobil Card billing dispute: Fees persisted after a requested card cancellation. A formal written complaint triggered management review and fee waivers/closure.
Official Mobil Customer Service Links & Contact Information
- Contact Mobil (general): mobil.com.au/en-au/contact-us — 1800 105 961
- Mobil Card (support & FAQ): mobil.com.au/en-au/mobil-card
- Mobil Card fees/terms: mobil.com.au/en-au/mobil-card/fee-schedule
- Customer feedback survey: mobilfeedback.com.au
- Find a station: mobil.com.au/en-au/find-station
- Lubricants/technical help: via Contact Us; Technical Help line: 1300 466 245
Mobil Contact FAQs
How do I get the fastest help from Mobil customer support if I have a fuel or payment issue?
The fastest way to get help from Mobil is to call 1800 105 961 and provide the station location, time, and your receipt details. This gives support staff everything they need to investigate quickly. If the issue involves a Mobil Card, calling the dedicated line speeds things up further. Keeping your facts organised helps avoid back-and-forth and gets you a clearer, quicker outcome.
What should I do if a Mobil pump overcharges me or my fuel card doesn’t work?
If a pump overcharges you or your card fails, Mobil will review the transaction and typically refund or correct the charge once confirmed. Reporting the exact bowser number, time, and receipt helps support resolve it without delays. You can raise the issue at the station for simple fixes, or contact Mobil directly if you need a formal investigation or follow-up.
How does Mobil handle fuel quality concerns or suspected contamination?
Mobil investigates any verified fuel quality concern and compensates appropriately when an issue is confirmed. This can include fuel replacement or repair costs if contamination is proven. To speed the review, keep your receipt and gather details like station location and time of fill. Clear evidence helps Mobil assess the situation quickly and explain the outcome.
What are my options if I need to cancel a Mobil Card or fix a billing mistake?
You can cancel a Mobil Card anytime with no cancellation fee, and billing errors are corrected once Mobil Card support reviews the account. Calling 1300 173 435 gives you direct access to card specialists who can close the account, fix fees, or replace faulty cards. Keeping a paper trail of statements and previous requests helps ensure fast, accurate resolutions.
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