Need to contact

Mobil

and make sure they reply?

Mobil Australia provides phone and email support so help’s always close at hand. For general enquiries, call 1800 105 961 or email austomercare@exxonmobil.com. Staff at Mobil-branded service stations (many co-branded with 7-Eleven) can also answer basic questions or direct you to the right team. As part of ExxonMobil, the brand emphasises responsive customer care and high standards, which is a big reason drivers rate Mobil for reliable fuels and convenience. In short, whether it’s a fuel quality concern or an account question, Mobil aims to resolve issues promptly and professionally.

‍

• Fuel purchase hiccups: Pay-at-pump occasionally fails for gift/fuel cards, requiring in-store payment. Rare pump malfunctions (e.g., overfill/auto-stop failure) can cause overcharging.
  
  
• Service at stations: Isolated reports of rude or unhelpful staff at specific sites; not the norm but memorable when it happens.
  
  
• Mobil Card & billing: Business/fleet users sometimes hit account cancellation or fee confusion via third-party administrators. A clear paper trail helps.
  
  
• Pricing & fuel quality: Prices vary market-wide; occasional debate about fuel quality or additive claims. Mobil states compliance with AU standards and addresses verified quality issues.
  
  

Tip: Keep receipts (station, date/time, bowser #, rego). They speed up investigations and refunds where appropriate.

Call Mobil (general enquiries):

• 1800 105 961 (toll-free) — station experiences, fuel queries, feedback.
  
  

Mobil Card (fuel card) support:

• 1300 173 435 (Mon–Fri, 8:45am–7:00pm AEST / 8:00pm AEDT) — applications, billing, lost cards, cancellations.
  
  

Email & online forms:

• austomercare@exxonmobil.com — include station location, time, receipts, and card # (if relevant).
  
  
• Use the Contact Us forms on Mobil’s website for wholesale/feedback and Mobil Card page forms for card-specific issues.
  
  

In-person at stations:

• Site managers can handle simple refunds/receipt issues and escalate complex matters. Use the station locator to find details and contact numbers.
  
  

Feedback survey:

• Recent visit? Share it via mobilfeedback.com.au — responses help Mobil coach sites and follow up on concerns.
  
  

Speed tips: Ask for a case/reference number, summarise facts in bullets, and follow up politely if a fix stalls.

Refunds

• No blanket “fuel returns,” but Mobil will investigate pump errors/overcharges and typically refund or credit when verified.
  
  
• Incorrect charges/double-charge: Support can arrange a correction refund.
  
  
• Gift/fuel cards: Faulty cards are repaired/replaced and balances refunded if the card is proven defective.
  
  

Returns

• Fuel isn’t returnable. For lubricants/merch purchased via retailers/distributors, returns follow the seller’s policy. Mobil supports exchanges for verified defects.
  
  

Mobil Card (cancellations & fees)

• Cancel any time via Mobil Card support or portal. No cancellation fee and standard account fee is $0. Pay any outstanding fuel charges, ancillary/one-off fees (e.g., express card delivery) aren’t pro-rated on closure.
  
  

Price match

• No pump-side price matching — prices vary by location/market. Savings tools like the 7-Eleven Fuel App (for Mobil-branded fuel) can help you lock in local lows.
  
  

Warranty & quality

• Fuel: Meets AU standards; verified contamination/quality faults are investigated and compensated as appropriate (e.g., fuel replacement, repairs).
  
  
• Lubricants: Mobil oils carry performance assurances. Defective product or oil-related damage claims are assessed case-by-case. Keep receipts and mechanic reports.