Trying to cancel

Mobil

? Avoid the runaround.

Mobil (ExxonMobil Australia) offers one of the most flexible cancellation setups around. There are no lock-in contracts or cancellation penalties. You can close your Mobil Card account at any time, as long as you're the authorised account holder and your balance is cleared. Once cancelled, all linked fuel cards are immediately deactivated. Mobil requires you to cut up or return all cards to prevent unauthorised use. There’s no account fee to worry about, but extras like paper statement fees or delivery charges aren’t refunded.

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 Cancelling your Mobil service is fast and straightforward. Here’s what to do:

1. Call Mobil Customer Service: Dial 1300 173 435 (Mon–Fri, 8:45 AM–7 PM AEST), or email service@mobilcard.com.au with your account info and cancellation request.
   
   
2. Verify Your Identity: Have your account number or business name ready - they’ll confirm you're authorised.
   
   
3. Request Account Closure: Clearly state you wish to cancel. Mobil will deactivate all cards immediately.
   
   
4. Settle Any Outstanding Charges: Make sure all fuel purchases and fees are paid. Mobil will issue a final bill.
   
   
5. Get Confirmation: Ask for email confirmation or a reference number.
   
   
6. Destroy Mobil Cards: Cut them up or return them if requested. You’re still liable if someone uses them after closure.
   
   
7. Cancel Auto-Pay: Disable any direct debits or recurring payments just in case.
   
   
8. Follow Up (if needed): Didn’t get confirmation or waiting on a refund? Reach out again. Mobil’s support is responsive.
   

💡 Tip: Mobil doesn’t make you jump through hoops. A simple call or email gets the job done.

Mobil keeps it simple: cancel anytime, no notice needed. Here’s what to expect:

• No waiting period: Your account and cards are closed as soon as your request is processed.
  
  
• No monthly fees = no proration stress: Cancel mid-cycle if needed - your final bill will cover fuel used up to that point.
  
  
• No 30-day notice required: Just call or email when you’re ready.
  
  
• Final charges: Expect a final bill shortly after, based on your billing cycle.
  
  
• Immediate card shutdown: Let anyone else using a card know. They’ll lose access the moment you cancel.
  

In short: cancel when it suits you, pay what you owe, and you’re done.

 Mobil doesn’t charge a cancellation fee. Their $0 account fee means you won’t face a penalty for leaving.

Here’s what you might pay:

• Outstanding charges: You still need to pay for any fuel or services used before cancellation.
  
  
• Late fees (if applicable): Don’t delay payment. Late fees or collections can still apply post-cancellation.
  
  
• No pro-rata refunds: Any fees you’ve already paid (e.g., for paper statements) won’t be refunded.
  
  
• No fee for returning/destroying cards: Just follow the instructions.