Trying to cancel Mobil? Avoid the runaround.
Can you cancel your Mobil subscription? Check eligibility and conditions
Mobil (ExxonMobil Australia) offers one of the most flexible cancellation setups around. There are no lock-in contracts or cancellation penalties. You can close your Mobil Card account at any time, as long as you're the authorised account holder and your balance is cleared. Once cancelled, all linked fuel cards are immediately deactivated. Mobil requires you to cut up or return all cards to prevent unauthorised use. There’s no account fee to worry about, but extras like paper statement fees or delivery charges aren’t refunded.
How to cancel a Mobil subscription, service or order
Cancelling your Mobil service is fast and straightforward. Here’s what to do:
- Call Mobil Customer Service: Dial 1300 173 435 (Mon–Fri, 8:45 AM–7 PM AEST), or email service@mobilcard.com.au with your account info and cancellation request.
- Verify Your Identity: Have your account number or business name ready - they’ll confirm you're authorised.
- Request Account Closure: Clearly state you wish to cancel. Mobil will deactivate all cards immediately.
- Settle Any Outstanding Charges: Make sure all fuel purchases and fees are paid. Mobil will issue a final bill.
- Get Confirmation: Ask for email confirmation or a reference number.
- Destroy Mobil Cards: Cut them up or return them if requested. You’re still liable if someone uses them after closure.
- Cancel Auto-Pay: Disable any direct debits or recurring payments just in case.
- Follow Up (if needed): Didn’t get confirmation or waiting on a refund? Reach out again. Mobil’s support is responsive.
💡 Tip: Mobil doesn’t make you jump through hoops. A simple call or email gets the job done.
How long does a Mobil cancellation take?
Mobil keeps it simple: cancel anytime, no notice needed. Here’s what to expect:
- No waiting period: Your account and cards are closed as soon as your request is processed.
- No monthly fees = no proration stress: Cancel mid-cycle if needed - your final bill will cover fuel used up to that point.
- No 30-day notice required: Just call or email when you’re ready.
- Final charges: Expect a final bill shortly after, based on your billing cycle.
- Immediate card shutdown: Let anyone else using a card know. They’ll lose access the moment you cancel.
In short: cancel when it suits you, pay what you owe, and you’re done.
Mobil cancellation fees and final charges – what to expect
Mobil doesn’t charge a cancellation fee. Their $0 account fee means you won’t face a penalty for leaving.
Here’s what you might pay:
- Outstanding charges: You still need to pay for any fuel or services used before cancellation.
- Late fees (if applicable): Don’t delay payment. Late fees or collections can still apply post-cancellation.
- No pro-rata refunds: Any fees you’ve already paid (e.g., for paper statements) won’t be refunded.
- No fee for returning/destroying cards: Just follow the instructions.
Mobil cases submitted through Ajust
Consumer experiences with Mobil cancellations
“Smooth Switch” – One user moved to Mobil from United Petroleum and praised the seamless setup. They felt Mobil would be just as easy to leave if needed.
“Refund Delay” – A customer’s daughter waited months for a $253 credit after cancellation. It got sorted, but only after repeated follow-ups.
“Easy Closure” – Another user closed their card account with no fuss. They were reminded that closed accounts can't be reopened.
Mobil Cancellation FAQs
Can you cancel a Mobil Card subscription at any time?
Yes, you can cancel a Mobil Card subscription at any time with no lock-in contract or cancellation fee. Mobil allows authorised account holders to close their account whenever they choose, as long as the balance is fully paid. Once you request cancellation, all linked fuel cards are immediately deactivated. This flexibility makes Mobil one of the easier fuel card providers to leave when your needs change.
How do you cancel a Mobil Card account in Australia?
You cancel a Mobil Card account by contacting Mobil Customer Service by phone or email and requesting account closure. You’ll need to verify your identity as the authorised account holder and settle any outstanding charges. Once processed, Mobil shuts down all cards straight away and issues a final bill. It’s a simple process that usually takes a single call or email.
Are there any cancellation fees or hidden charges when closing a Mobil account?
No, Mobil does not charge cancellation fees or penalties when you close your account. You only pay for fuel and services already used before cancellation. However, optional extras like paper statement fees or delivery charges are not refunded. To avoid extra costs, make sure your account is fully paid and any auto-pay arrangements are cancelled after closure.
How long does a Mobil cancellation take and when do cards stop working?
Mobil cancellations take effect as soon as your request is processed, with no notice period required. All fuel cards linked to the account are deactivated immediately, so they stop working right away. A final bill is issued based on your billing cycle for any outstanding usage. This instant shutdown helps prevent unauthorised use after cancellation.
Tried to cancel but Mobil made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.